Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rocky River, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,232 reviews
5 stars
664
4 stars
296
3 stars
112
2 stars
44
1 star
116
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers frequently report issues with product availability and delivery delays, leading to frustration and cancellations.
Store Cleanliness
The store is generally noted for being clean and organized, contributing positively to the shopping experience.
Knowledgeable Staff
Certain employees are highlighted for their expertise and assistance, particularly in departments like paint and tools.
Delivery Issues
Numerous complaints about delivery problems, including missed appointments and poor handling of items during delivery.
- MDMike DemkoNov 6, 20255.0Chuck in appliances took the time to really help me figure out my plan for buying a new range. He answered my questions and went out of his way to offer suggestions. Yet another reason I go to this Lowe’s compared to the other competitors in the area.
- LSLinda SekerakNov 2, 20255.0Great service alot better than hone depot
- DGDarren GibsonSep 27, 20255.0Great place to get your everyday needs for home gardening repairs tools and you can even rent items if you choose not to buy
- DZDiane ZabkaSep 21, 20255.0I went to buy paint n had everything in my cart when "Marshall" customer service rep told me I did not need to buy all the stuff I had so knowledgeable!!!! If all customer service reps were even close to his expertise they would make billions more!!! Thank you "Marshall " I will be going to rocky river Lowe's for all my diy needs!!!
- BMBruce MohlineSep 17, 20251.0I ordered 9 sheets of drywall for delivery .It was scheduled for Tuesday Sept 16th. Lowes said they would call or email Tuesday morning and let me know what time it would be delivered. Tuesday morning Lowes emailed me and said it would be there between 7:30am to 8:30am. . They didn't show at those times. I called Lowes at 9:30 to see where they were coming and someone in the delivery department said the Uber driver had not come in yet to pick it up. They said when Uber picked it up they would let me know when delivery would be coming . Around 10 I get an email that delivery would be at 10:30. to 1130 am .I emailed Lowes back and told them have the Uber driver call me when he was on his way. I never heard from anyone .Around 11:30 owner of the house where drywall was getting delivered calls and says Lowes came and left drywall in his driveway .I told Lowes to put in garage .It's a small driveway and the garage was right there with the overhead door open and plenty of room . I immediately called Lowes to have the Uber come back and put it in the garage. It took at least 20 min to talk to someone .They said they would get in touch with Uber and have them come back .By 1:30 nobody showed. I called Lowes back and again waited at least 20mins.to talk to someone . I asked to speak to the manager of delivery. He finally answered my call . He said he would check into this matter. and get back to me .Never heard from him. Over and hour gone by and I called back to Lowes delivery. Nobody answered. I called them back and asked to speak to Store manager and told him what was going on. He said he would check into it. I never heard from Store manager. I will not use this Lowes again.!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Rocky River, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment among other home improvement products.
What are the store hours for Lowe's Home Improvement in Rocky River, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Rocky River offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is the return policy for items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns for online orders can be started through your Order History, and in-store returns require proof of purchase at customer service.
What payment methods are accepted at Lowe's in Rocky River?
They accept American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinetry, doors, windows, roofing, HVAC, and more.
What nearby businesses can customers visit after shopping at Lowe's in Rocky River?
Customers can visit nearby places such as GC Westgate Mall Cinema for entertainment, or the Blue Rhino Propane Exchange for propane needs.
Are there nearby services related to home improvement around Lowe's in Rocky River?
Yes, nearby you'll find Minute Key locksmith services and Blue Rhino Propane Exchange, which complement home improvement needs.
Where can I find beauty and wellness services near Lowe's Home Improvement in Rocky River?
Nearby beauty and wellness services include Ulta Beauty, Benefit Cosmetics BrowBar, and Massage Heights Westgate for various beauty and spa needs.