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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Reynoldsburg, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,668 reviews
5 stars
879
4 stars
391
3 stars
168
2 stars
69
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rudeness and incompetence.
Product Knowledge
Many customers expressed frustration with staff's lack of product knowledge and assistance, particularly in specialized departments.
Delivery Issues
Numerous complaints about poor delivery service and scheduling, with customers experiencing delays and lack of communication.
Store Cleanliness
The store is generally noted as clean and well-stocked, although some customers mentioned issues with organization.
Positive Employee Interactions
Several reviews highlight positive experiences with specific employees who provided excellent service and assistance.
- APArlene Preece6 days ago1.0The customer service at Lowe’s is horrible. With the exception of Marge who works in carpet-she is awesome and knows her craft! Very knowledgeable and precise in her work. A younger guy that works in appliances was so rude a few days before Black Friday. I asked him about appliances and installation and he said, “If you can plug in a dishwasher, you can install it”. Many times the floor staff act like they don’t want to be there and the customer is bothering them. I said hello to one of the staff people in tools and he just looked at me. Did not speak at all. What a horrible experience! It was not only me but other people who had questions, he didn’t even look at them. He worked in tools. I spent over $100 on a security camera. I don’t have to buy from there! Overall the service there is terrible. Even when I ordered carpet a few years ago, it was so many departments involved to just buy the product, and have it delivered and installed. And even the guys who installed the carpet were trying not to finish the job because they said it wasn’t enough product, when I know it was. And it more than enough, and he changed his tune when I called the store to see if enough product was delivered. He just didn’t want to finish the job. And if you go there past 5pm forget about anyone helping you. They act annoyed that you’re there. I only continue to go because it’s close to my house but after this last experience, I’m going to make the trip to Menards. At least they know how to treat customers. No one is asking to be treated like royalty, but a simple greeting is customer service 101.
- SBSusan BurgessDec 20, 20255.0Great store, friendly associates
- RCRebecca CorbinDec 15, 20255.0We were shopping for flooring and had the most helpful and knowledgeable sales specialist, Mason Beggrow. He made some great suggestions and ideas and the information he gave us will be very useful. Thank you for having such good employees!
- JMJohn McAvoyDec 2, 20251.0***DO NOT BUY APPLIANCES FROM LOWES *** We purchased (3) stackable LG washer and dryers Sept 24 of this year. The first trip they didn’t have the hardware to stack the units and damaged the washer. The second crew informed me that the Lowe’s’ provided duct was incorrect and a fire hazard. I then noticed that they failed to use a stress relief connector on the power cord . Again, a major fire hazard. Lowes did not have the correct duct supplies so I ordered them off Amazon. We rescheduled a fourth trip and they damaged our master bedroom washer when installing the correct vents and stress connector. The basement washer and dryer were never ran through a required test run . When we went to turn the washer on it had an error message of low or no water pressure. We then went to try the dryer and it was full of parts. If this wasn’t enough when they left they ran over our mailbox. Lowes now refuses to honor their delivery damages and are trying to to send us to LG for warranty. LG HAS NOW SENT US BACK TO LOWES.
- ACAli CNov 28, 20251.0My family and I were racially profiled at Lowe’s on Black Friday when staff insisted they had seen us stealing Carhartt jackets on the cameras, even though my partner’s jacket was a completely different color from the ones we tried on. After reviewing the footage with them, it became clear they were wrong and we hadn’t taken anything. Despite falsely accusing us and causing significant embarrassment and distress, they offered no sincere apology or any form of compensation. The experience showed a serious lack of training, professionalism, and awareness of racial bias. Cody, the assistant manager, simply directed me to contact corporate—and that’s exactly what I’ll be doing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Reynoldsburg, OH?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, hardware, kitchen essentials, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, tools, washers and dryers, and windows and doors.
What are the operating hours for Lowe's Home Improvement in Reynoldsburg?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Pergo, and many more.
Are there any special programs or associations connected with Lowe's?
Yes, Lowe's is connected with programs such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and the Lowe's Foundation, among others.
What payment methods are accepted at Lowe's Reynoldsburg?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What services does Lowe's provide related to product installation?
Lowe's offers installation services for appliances, cabinets, countertops, decks, doors, garage doors, generators, gutters, flooring, lighting, playsets, water heaters, windows, and more.
What nearby stores can I visit after shopping at Lowe's Home Improvement?
Nearby you can find TJ Maxx for clothing and home goods, Rooms For Less Furniture for furniture and mattresses, and PetSmart for pet supplies and services, all within easy reach.
Are there nearby automotive services to help if I have vehicle needs after visiting Lowe's?
Yes, nearby automotive services include Valvoline Instant Oil Change for quick oil changes, Tire Discounters for tire and repairs, AutoZone for parts and accessories, and Moo Moo Express Car Wash for vehicle cleaning.
What nearby key and locksmith services are available near Lowe's?
Nearby you will find minuteKEY and Minute Key, both providing key duplication and locksmith services convenient for customers needing these while shopping at Lowe's.