Extra Space Storage

4.8
212 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 12200 Snow Rd in Parma, OH today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
12200 Snow Rd, Parma, OH
44130, United States

Hours

Reviews

4.8
212 reviews
5 stars
198
4 stars
6
3 stars
1
2 stars
0
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members are frequently praised for their helpfulness, friendliness, and professionalism, with specific mentions of employees like Corey, Amy, and Nate.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Issues

Several customers expressed dissatisfaction with frequent and significant price increases, leading to feelings of being misled or taken advantage of.

Access Concerns

Customers reported issues with access to their units due to a broken gate and limited hours, impacting their ability to retrieve belongings.
  • HC
    Hiedi Clookey
    Jan 4, 2026
    1.0
    Everything started out great. 3 months in my rent went from $55/month to $107/month then 3 more months later $210/ month. Place is a rip off. Snow removal was minimal. When my son went to empty my unit he had to shovel 5ft of snow to even get the door open. When I called to complain about the price increase I was told they have no control over that, it's all handled by corporate. Definitely would not recommend to anyone. Do your research and stay away this place. The "Extra" in their name stands for "Extra expensive" if you stay more than 3 months.
  • MP
    Mitch Piotrowski
    Jan 3, 2026
    5.0
    Jeanine was amazing to work with and made it so easy to transfer between units.
  • DS
    Deb Smith
    Dec 26, 2025
    5.0
    Great , thank you
  • CS
    Craig Stephen
    Dec 17, 2025
    1.0
    They get you to move your things in then a few months later increase your rates 100% gambling that you’ll just pay the increase instead of going through the hassle and expense of moving everything to a different storage facility. It’s essentially a strong-arm tactic and should probably be illegal.
  • NS
    Nancy Strand
    Nov 25, 2025
    1.0
    Don’t be fooled by introductory deals. They have raised rates consistently since we starting storing there. This last increase is approximately $100 more. In the past, they were more reasonable increases. This one has us going somewhere less expensive. And, yes there are places that offer the same at lower prices.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.