Heat Exchange Hearth & Patio Shoppe

Reviews

• DL

  David Ledvina

  4 days ago
  1.0
  Terrible service. Bad quality products. Has gone way down hill the past few years. Way overpriced
• TT

  Tim

  5 days ago
  1.0
  Ordered a fireplace door insert in Sept. arrived the week before Thanksgiving. Paid for the installation and when they arrived to install it was measured wrong. No refund or money back offered. Fast forward to a this week came and installed the door after it finally arrived. They put in 4 screws and left told me to caulk it in myself no clue why I paid for installation at all for a half completed job. Definitely won't ever be back for anything not even a propane refill. There's a place in Westlake a little further north might be worth it to take your business there haven't had the chance to visit but couldn't be worse
• AI

  AceSmug III

  Jan 6, 2026
  5.0
  I would have given them 10 stars if possible! Dan & his staff was nothing but great with all my needs, including getting my wood burning stove installed. We couldn’t be happier with the service that we received
• DT

  Dorothy Tabar

  Dec 12, 2025
  1.0
  Purchased 9/15/25. Pilot light will not stay lit. Attempted fix by installer the day after install and second attempt by Heat Exchange unsuccessful. Spoke with the owner 4 days ago who promised to have the techs return. No phone call or communication from tech or owner.
• ET

  Ellen Todia

  Dec 6, 2025
  1.0
  Beware of this dealer!! We ordered (and fully paid for) a Heat & Glo fireplace insert to replace our 30 year old model on a Tuesday, and were told it would arrive by Friday. Their installer scheduled the install for about 3 weeks later (December 4). He showed up and removed our old fireplace insert and went to get the new one - but somehow it was NOT at the shop even though their “paperwork” said it was there - no clear explanation given for the screw up. They’ve now had our money for about a month, they screwed over the installer because he had to reschedule our installation and wasted his day, and all they’ve offered us is a $300 partial refund which is what they’re offering anyone in the current Valpak advertising (and less than 5% of what we paid for the unit). Now we have a hole where our fireplace used to be, and the holidays upon us, and no guarantee of anything. If they didn’t already have our money we would be giving someone else our business! I definitely recommend you save yourself the headache and heartburn and look elsewhere for your fireplace and patio needs.

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