Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a New Philadelphia, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,553 reviews
5 stars
815
4 stars
380
3 stars
164
2 stars
58
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty reaching staff and unhelpful interactions.
Product Availability
Customers frequently noted that while the store has a wide selection, items are often out of stock or not available as advertised.
Staff Helpfulness
Feedback varied on staff helpfulness; some employees were praised for their knowledge and assistance, while others were criticized for being unresponsive or dismissive.
Delivery Issues
Numerous complaints were made regarding delivery services, highlighting delays and poor communication from third-party delivery personnel.
Store Organization
The store was generally described as clean and organized, but some customers found the layout confusing after recent changes.
- RSRobert StarkeyOct 30, 20251.0Two years ago we purchased a ge front load washer and the 3 year warranty, our door is locked jammed or malfunctioning, called customer service lowes in New philadelphia and they referred us to the warranty company which we had told them only bounced us around from person to person never actually talking to living person even with the purchased warranty they don't even try to help!! Were a very reliable customer purchasing thousands of dollars worth of items, whole kitchens, 6 picture window New appliances , no more new philadelphia lowes they suck for service!!! various number
- AFAmanda FlorianSep 28, 20251.0Recently, purchased a portable air conditioner through the Lowe's app. Picked it up in the New Philadelphia, Lowe's according to the app I have until September the 29th to return this air conditioner. Even let me start a return and everything gave me barcodeto scan for the return and told me to take it to this store, I drive 40 minutes to return it to New Philadelphia Lowe's for them to inform me that they will not accept it. Because it is past the return window of 48 hours. Went through several customer services and got nowhere. I would not recommend any lows to anybody after this or ordeal. Until now I was a loved Lowe's kind of person until now I willbe taking my business elsewhere. Definitely, would not recommend lowes to anyone.
- DCDAVID CARTERSep 18, 20255.0Russ at the Pro Desk was very helpful this morning got me in got me out. Got everything I needed this morning and still made it to the job site on time. Much appreciated Russ.
- ADAmmo DaddySep 15, 20252.0This Lowe's has a severe phone induced customer service problem. If they do not appear to be of grandparent age, don't waste your time asking. You'll get better answers from peers shopping around you. Good luck at the registers when you finally find things on your own. Every youth had to stop what they were watching on their phones to internet search what isle and bay items were in. Good luck shoppers
- JJJaredJul 28, 20251.0Accused me of theft with an online pickup order when their employee messed up the order status after pickup and payment had occurred (the employee had given me the receipt). Very unprofessional way to cover up a store mistake. Watch yourself with the pickup staff and make sure to keep all receipts from this location.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Philadelphia, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Philadelphia?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is there installation service available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, lighting, and more.
Does Lowe's provide any recycling services?
Yes, Lowe's offers recycling services for electronics and light bulbs.
Are there nearby places to get propane near Lowe's in New Philadelphia?
Yes, Blue Rhino Propane Exchange is nearby, a convenient option for customers needing propane supplies along with their home improvement purchases.
What nearby dining options are available if I visit Lowe's in New Philadelphia?
Sumo Hibachi Steakhouse and Sumo Sushi Bar and Hibachi are nearby, offering Japanese cuisine and a nice option for a meal before or after shopping at Lowe’s.
Are there any nearby services that can complement a visit to Lowe's Home Improvement?
Minute Key provides key and locksmith services nearby, and The UPS Store 5993 offers printing and shipping services, both handy for customers who might need these while doing home projects.