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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in New Philadelphia, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,556 reviews
5 stars
815
4 stars
382
3 stars
164
2 stars
58
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or unprofessional.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or incorrect online inventory.
Store Experience
The store is generally described as clean and organized, but some customers report issues with long checkout lines and difficulty finding assistance.
Delivery Issues
Several customers experienced problems with delivery services, including delays and unhelpful responses from customer service.
- TLTonia Long1 day ago1.0Went to get paint waited 30 minutes and no body came to help
- AZAnjelica ZimmermanDec 21, 20255.0Katherine from the cabinet section is unbelievably helpful and kind. She is definitely the one to ask for when you need help in that section. She will even go out of her way to make sure you are taking care of. It is hard to find that kind of customer service and caring anymore. Besides being a good worker she’s a great person. 👍
- CSChad SmothersDec 20, 20255.0I had an order go horribly wrong. And Bill swooped in like a superhero and saved the day. The manager on duty at this store really shined bright today. Mistakes were made, but the end result was the best experience I've had at any Lowe's in Indiana and Ohio combined. It's not every day I get impressed with customer service, but this time I had to make mention of the manager Bill and how well he handled my situation today. Thank you, Bill! Good job, sir.
- LBLysandra BerardDec 19, 20254.0They are usually pretty helpful finding things. They have average prices and sometimes things are on sale.
- SKStephen KneppDec 18, 20254.0Great place
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in New Philadelphia, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in New Philadelphia?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is there installation service available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, doors, lighting, and more.
Does Lowe's provide any recycling services?
Yes, Lowe's offers recycling services for electronics and light bulbs.
Are there nearby places to get propane near Lowe's in New Philadelphia?
Yes, Blue Rhino Propane Exchange is nearby, a convenient option for customers needing propane supplies along with their home improvement purchases.
What nearby dining options are available if I visit Lowe's in New Philadelphia?
Sumo Hibachi Steakhouse and Sumo Sushi Bar and Hibachi are nearby, offering Japanese cuisine and a nice option for a meal before or after shopping at Lowe’s.
Are there any nearby services that can complement a visit to Lowe's Home Improvement?
Minute Key provides key and locksmith services nearby, and The UPS Store 5993 offers printing and shipping services, both handy for customers who might need these while doing home projects.