Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mount Vernon, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,212 reviews
5 stars
666
4 stars
300
3 stars
110
2 stars
43
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently mentioned issues with product availability, including items being out of stock or not found as advertised.
Checkout Experience
There were numerous complaints about the self-checkout system, with customers preferring traditional checkout options and expressing frustration over long lines.
Staff Knowledge
While some employees were praised for their knowledge and helpfulness, many customers noted a decline in staff expertise and availability.
Store Condition
Several reviews highlighted a decline in store cleanliness and organization, with cluttered aisles and unsanitary conditions reported.
- CPCourtney Perkins6 days ago1.0Bought a gas stove, paid for installation about $800. Dude comes out, stares at me the entire time even after I tried to hide in my room he's peering in through the door. Halfway does the install then says we need to buy another piece to attach the other end because they don't have it. They had no tools or idea what they are doing. Fast forward a week to find out they broke the gas line in my wall when they were improvising tools causing a gas leak which made all four of my children, my husband, my disabled mother-in-law all sick. I noticed it finally and contacted them promptly. The man working at Lowe's was the only helpful person but he directed me to support and everything else who passed the blame on and on. Finally landing on Beatrice Mendoza at The Hub Group. They offered me $300 for the entire thing (at this point I've been without a working range for 3 weeks) finally I resolve myself and say "fine". They send the check which everywhere refuses to cash so I call and they basically shrug their shoulders and say they'll get back to me. So a month after I buy the stove, almost thanksgiving, I still have no stove, no gas in my kitchen and no resolve. Now I've been on hold with support for over 20 mins when I asked for a supervisor because the lady there is dismissing me saying "they'll tell you the same thing." Well my kids got sick, this place is a disgusting joke. I'll be choosing anywhere else from now on. Thank you.
- MMMelissaOct 28, 20255.0Great products and an amazing staff!! The checkout line on the business side isn't helping. Long lines aren't for people who need the supply to get back to work or to get started.
- AJA JOOct 20, 20251.0Poor service, waited in electrical for 20 min and nobody was around to unlock the wire. You’re better off going to Menards and the prices are much better….
- JBJason BloodwynOct 6, 20252.0Halloween decorations is already fading out. It is ridiculous.
- SHStephen HayesOct 1, 20251.0Went in 9 o’clock in the morning hardly anybody there just needed them to pull a piece of product off of the top shelf. They announced for an associate to come 15 minutes later and associate walks in sees the people beside of me who had just walked up help them for 10 minutes while talking about the weather, then walked back out, looked at me without even greeting me And left then end up driving to the next town over if I actually want my product
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Mount Vernon, OH?
You can find a wide range of products including appliances, tools, paint, patio furniture, flooring, plumbing supplies, and gardening equipment. Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and more.
What are the store hours for Lowe's Home Improvement in Mount Vernon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make your shopping easier.
How can I check the status or pick up an order I placed at Lowe's?
You can check your order status online by logging into your MyLowe’s account or using your order number. You will receive an email with pickup instructions when your order is ready for in-store pickup.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe’s offers various installation services including appliances, flooring, cabinetry, HVAC, blinds, and many more.
Does Lowe's Home Improvement have any special services or policies?
Lowe's offers free delivery, free haul away, free shipping, easy returns, and easy exchanges.
What nearby places can help customers visiting Lowe's Home Improvement in Mount Vernon?
Nearby places include Blue Rhino Propane Exchange for propane refills, minuteKEY for locksmith services, and Peoples Bank for banking needs, which can be convenient for customers.
Are there any nearby healthcare facilities near Lowe's Home Improvement for medical emergencies or services?
Yes, nearby healthcare facilities include Knox Community Hospital, KCH Emergency Room, and Central Ohio Eye Surgeons, which customers can access if needed during their visit.
What dining and accommodation options are near Lowe's Home Improvement in Mount Vernon?
Customers can visit Pizza Hut for dining and Super 8 by Wyndham Mt. Vernon for lodging nearby.