Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mentor, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,412 reviews
5 stars
763
4 stars
354
3 stars
128
2 stars
38
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being rude or unresponsive.
Delivery Issues
Numerous complaints about delivery problems, including wrong items, delays, and poor communication regarding installation.
Product Availability
Customers appreciate the variety of products available, but there are frequent mentions of items being out of stock or not available as advertised.
Store Environment
The store is generally described as clean and organized, with some customers noting helpful staff, though staffing levels can be inadequate during busy times.
Pricing and Returns
Customers find prices competitive, but there are frustrations regarding return policies and warranty issues.
- JRJim Rose2 days ago3.0Usually its a better experience but today I required help in electrical. The employee said I don't do that department. Said the man that does wouldn't be there until 2:30. So I asked to see the wire and he replied all I can do is cut the length. He really wasn't helpful. I left and drive to Home Depot. 75$ later I had what I needed.
- IBizaboo bellaNov 11, 20255.0Associate helping in the snowblower section was amazing and friendly.
- ECEileen CiceroOct 27, 20251.0I just received a washer and dryer from Lowe’s. And the washer and dryer seemed to be OK and the delivery was great, but the dryer came with the wrong cord. I am a caregiver on my days off so it’s very hard for me to sit at home and wait for a delivery person so I had to wait for three weeks to have them delivered till I had a day free. and when they were delivered, the dryer came with the wrong cord so I called the store and they want to set up another day which you have to keep the whole day open because they give you a 12 hour span and do not give you the four hour window till the morning of. I do not have another day off to wait for them until the first of the year. I can go pick up the cord, but you have to wire it into the dryer. they will not send somebody out today when everything was supposed to be delivered.. I talked to the manager John at the manor Lowe’s and they are not willing to correct the situation except scheduling another 12 hour day that I cannot sit at home and wait for them.. I will not deal with Lowe’s again. !
- SWsean wahlOct 22, 20255.0I'll be honest with you I Used to Be Home Depot guy through and through. Recently it seems like Lowe's has more in stock not to mention it's easier to find things. They're pro Department is the bee's knees. So let's just say I'm a Lowe's guy now.
- TJTerri JochumOct 17, 20251.0Warning to all customers who are buying a front door from Lowes in Mentor. They took my money in full for a front door I purchased in Dec. 2024. Came 3 months later and had a company names By Tor install it incorrectly. Here I am 10months later and Lowes has done nothing to help get this door properly replaced, actually they just don't call back. We have taken off work 8 times for a scheduled appointment only to be called 30 after appointment to say By Tor is not coming. Sad that we now have to resort to filing a complaint with the Ohio Attorney Generals - Consumer Complaint Division to hopefully finally get a door that was ordered about 1 yr. now. Go to Home Depot for service
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Mentor, OH offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Mentor, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on specific dates.
Does Lowe's Home Improvement in Mentor offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the order status changes.
What payment options are accepted at Lowe's Home Improvement in Mentor, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement in Mentor, OH accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and onsite services to accommodate all customers.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, doors, cabinetry, and more.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. You can start returns online for online purchases or visit the customer service desk in-store with proof of purchase for returns or exchanges.
What nearby dining options can I visit before or after shopping at Lowe's Home Improvement?
Nearby you can find Dunkin' for coffee and donuts, Baskin-Robbins for ice cream, Crumbl Cookies bakery, and Scramblers for breakfast and brunch.
Are there any nearby automotive services close to Lowe's Home Improvement in Mentor, OH?
Yes, Valvoline Instant Oil Change offers automotive repair services nearby, and Hertz has car and truck rental services close to the store.
What nearby stores could complement my shopping experience at Lowe's Home Improvement?
You can visit Rooms Today Outlet for retail furniture, LL Flooring for carpet and flooring products, and RadioShack for electronics and mobile phone needs nearby.