Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Massillon, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
101 Massillon Marketplace Drive SW, Massillon, OH
44646, United States
Hours
Reviews
4.2
1,435 reviews
5 stars
797
4 stars
351
3 stars
130
2 stars
45
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, particularly regarding appliance purchases and warranty issues.
Staff Helpfulness
While some customers praised the helpfulness and friendliness of staff, others noted difficulty in finding assistance when needed.
Product Availability
Customers appreciated the wide selection of products available, but some expressed frustration with stock issues and delivery delays.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing positively to the shopping experience.
Management Issues
Several reviews highlighted dissatisfaction with management, citing rudeness and lack of support during customer service interactions.
- BLB-Secure USA LLC1 day ago5.0Great place they had what I wanted. The guy that helped me in the store was really cool. I like it here.
- CBcamryn bertwell6 days ago5.0Bruce was awesome checking us out and super nice with great customer service. Give the man a raise!! He deserves one. 😊
- DDDave6 days ago5.0Tariffs have a lot of the prices through the roof, but the store is quiet, lots of parking, plenty of stock on hand. I always find what I need and the staff is friendly and helpful. Five stars.
- JRJim RiniOct 10, 20251.0Pretty nice staff clean store store manager(chris)is useless all he did with 2 boys on bikes who was harassing customers was kick them out they where asking for $20 and acting like they where scanning your wallet I will NEVER go back to this lowes.Store manager never talked to me Boys are lucky ..I will be calling corporate office...
- GWGreg WilsonOct 2, 20251.0The stores cut back on employees n when u want help no one bother answering the store page.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Massillon, OH?
You can find appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, windows, doors, and more at Lowe's.
What are the store hours for Lowe's Home Improvement in Massillon, OH?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there installation services available at Lowe's Massillon?
Yes, Lowe's offers various installation services including appliances, blinds, cabinets, countertops, decking, doors, flooring, lighting, roofing, sinks and faucets, water heaters, windows, and more.
What nearby stores and services can I visit around Lowe's Massillon location?
Nearby you can visit Lowes Garden Center for home and garden furnishings, Blue Rhino Propane Exchange for propane needs, and Marshalls for clothing and department store shopping.
Are there dining options close to Lowe's Home Improvement in Massillon?
Yes, nearby dining options include Wendy's for fast food burgers and Subway for sandwiches, both conveniently close to Lowe's.
Can I find beauty and personal care services near Lowe's Massillon?
Yes, Nail Club, Famous Hair salon, Sally Beauty, and SmartStyle Hair Salon are located near Lowe's for beauty and hair care services.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start a return via your Order History on the website. For in-store returns, provide proof of purchase at customer service.