Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mason, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,263 reviews
5 stars
659
4 stars
322
3 stars
85
2 stars
38
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with reports of rude staff and unhelpful responses to inquiries.
Product Availability
Customers frequently noted issues with inventory discrepancies and difficulty finding specific items, leading to frustration.
Staff Helpfulness
While some reviews praised helpful and knowledgeable staff, others reported difficulty in finding assistance when needed.
Store Cleanliness
The store was generally described as clean and well-organized, although some reviews mentioned areas needing improvement.
Return Policy Issues
Several customers expressed dissatisfaction with the return policy, citing strict enforcement and lack of flexibility.
- SSsyd st.pierreDec 7, 20251.0Kraken appliances is terribly rude and would not return my phone calls. When looking for an appliance, I will not be shopping with this store again. Thanks Craig for your terrible customer service
- JSJohn SeigalNov 28, 20251.0ATTENTION all Lowes' customers!!! Lowes' website inventory quantities does reflect the physical store inventory. Any inventory discrepancies fall on deaf ears, followed up by, sorry for your inconvenience. Once again, Lowes forces their customers to self check out, use their ( Lowes') to purchase their products and services etc. This is NOT an isolated event and Lowes' attention is all about making a buck vs. valuing their customer's experience. John Seigal USAF & GM manager retired
- PGPamela GrimesNov 28, 20255.0Very helpful
- QQquickdrawbrandNov 23, 20255.0Improvement of homes is vital
- ECEagle's Locksmith CincinnatiNov 10, 20255.0Overall Lowe's is very helpful and we can definitely find useful tools for our Locksmith business in Cincinnati metro area.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Mason, OH offer?
Lowe's offers a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, garden equipment, and bathroom supplies. Services include installation and expert advice for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Mason, OH?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025.
Does Lowe's Home Improvement Mason location offer in-store pickup and delivery?
Yes, Lowe's in Mason offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you about any changes in your order status.
What payment methods are accepted at Lowe's Home Improvement in Mason?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's in Mason?
Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.
What nearby services can help if I need a locksmith while visiting Lowe's in Mason?
There are two nearby locksmith services named minuteKEY and Minute Key. They can assist with key and lock needs while you are visiting Lowe's.
Where can I exchange propane tanks near Lowe's Home Improvement in Mason?
Blue Rhino Propane Exchange is located nearby and provides propane exchange services convenient for customers visiting Lowe's.
Are there any local handyman or contractor services near Lowe's in Mason?
Yes, Twin Birds Handyman and Construction is a nearby contractor and handyman service which may be helpful for home projects after shopping at Lowe's.
Can I find a place to relax or get beauty treatments near Lowe's Mason store?
Allure Spa, a nearby beauty salon and spa, offers relaxation and beauty services for customers in the area.