Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Marysville, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,029 reviews
5 stars
557
4 stars
268
3 stars
80
2 stars
40
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude interactions and poor service, particularly at the returns desk.
Product Availability
Customers expressed frustration over the lack of specific items and inconsistent stock levels, leading some to seek alternatives at other stores.
Delivery Issues
Several reviews highlighted significant problems with delivery schedules and communication, resulting in customer dissatisfaction.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
While many customers appreciated knowledgeable staff who provided assistance, there were instances where customers struggled to find help.
- DJDC JEM4 days ago5.0The staff is incredibly helpful and instantly ready to assist at any time. Also super dog friendly!
- LLLNov 16, 20251.0Call me old fashioned but I walked around the store for about 30 minutes and passed about 10 employees and not once did one of them even say hello or ask if I needed any help finding something.
- TTTest TestNov 14, 20251.0Called them to ask if they had an item that I was looking for. The bot that answered the phone was beyond useless and would not connect me to a human. It could not find the item or understand what I was asking for.
- PPPhilNov 11, 20251.0Ordered a dish washer (in stock dishwasher) they tell me 2 days 2 days went but no call went to store they pushed it back 2 weeks got everything refunded went to Home Depot got it next day.
- GSGene SchuchardOct 18, 20251.0We picked out and paid for a Whirlpool gas range on the 15th of October 2025, they told us that the stove was at the wharehouse in Columbus and would be delivered on friday and the warhouse delivery people would call the next day to confirm a friday delivery. They didnt call us so my Wife called them and found out that it wouldnt be delivered until Sunday and they would call on Saturday to confirm a Sunday delivery, again nobody called and again the Wife called them and Lowes in Marysville, Ohio now says that the earliest they could deliver it wouls be on Sunday 10/26/25, mind you this is a full 10 days after we paid for it, over 700.00 with tax, and when we asked if we could pick it up from the warehouse and they said no, they also would not just deliver it to the store, so they was going to charge a extra 50 bucks to deliver it to our house because they dont stock this stove at their store. Well after all of this , we cancelled the order and went to Menads, bought, paid for and took home the new stove. I really think Lowes could do alot better in customer service. Dropping 700 bucks on something is kinda serious if your sales people cant get their stories together. No thankyous here for wasting my time.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Marysville, OH?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor & gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement in Marysville?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with special holiday hours for certain dates.
Does Lowe's Marysville offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will also be sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Are there product installation services available at Lowe's in Marysville?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, HVAC, lighting, plumbing fixtures, roofing, and more.
What should I do if I need to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned through your Order History and shipped back, while in-store returns require proof of purchase at the customer service desk.
What nearby restaurants can I visit before or after shopping at Lowe's Marysville?
You can visit Papa John's Pizza, Wendy's, Waffle House, Huey Magoo's Chicken Tenders, or Frisch's Big Boy, all located close to Lowe's for a quick meal or snack.
Are there automotive services near Lowe's Home Improvement in Marysville?
Yes, several automotive service centers are nearby, including Coughlin Automotive Group, Tire Choice Auto Service Centers, and Elite Auto Spa and Ceramic Coatings, which can be convenient if you need vehicle repairs or detailing during your visit.
How can nearby transportation options help me reach Lowe's in Marysville?
The Greyhound Bus station near Lowe's offers public transportation access, making it easier for customers without cars to reach the store.