Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Mansfield, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
940 N Lexington Spring Mill Road, Mansfield, OH
44906, United States
Hours
Reviews
4.0
1,895 reviews
5 stars
981
4 stars
465
3 stars
192
2 stars
67
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, many reported poor service, long wait times, and unhelpful employees.
Product Availability
Customers frequently noted issues with product availability and stock levels, leading to frustration when items were out of stock or not found.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication about order status.
Store Organization
Several reviews mentioned that the store was clean and organized, but others found it difficult to locate items and noted a lack of knowledgeable staff.
Checkout Experience
Customers expressed dissatisfaction with the checkout process, particularly with self-checkout options and slow service at registers.
- JRJohn ReedNov 14, 20252.0Lowe's is fine, but their contract with By Tor Contracting is a problem. If you need any plumbing work done through Lowe's you have to deal with these guys. The installers are fine but the management and organization in the office is a nightmare. Go anywhere else.
- PBPaul BunyonOct 23, 20255.0In and out quickly.. staff was friendly and very helpful .. placed an order pickup and it was ready for puck up when I got there..
- LHLisa HuffmanOct 7, 20251.0Lowe’s warehouse delivery is utterly awful. Customer service to receive a new delivery item that helps the working class is again awful. I do not recommend Lowe’s in Ontario Ohio.
- JCJay CeeOct 6, 20251.0I do NOT recommend using Lowe's for carpet installation. It was not installed the way we discussed during the estimate, even though I was told it could be. On top of that, the contractor used the bathroom and didn't flush or wash his hands when he was done. He couldn't even put our transition strip back in because he "ONLY does carpets" and didn't seem to even know anything about them. Got a call shortly after the contractor arrived from the company, and they asked if he had arrived and how things were going. I told them it was already not going well with the floor plan/dimensions, and they said they'd have the area manager call me. That was hours ago, the installation is finished already, and no phone call. Will never use them again or recommend them to anyone.
- ZZZoSep 29, 20252.0customer service at store was great, the guys who delivered our items were so rude. would not listen to anything we were saying. definitely not a good experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mansfield, OH?
You can find appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing, outdoor and gardening equipment, and much more at Lowe's Home Improvement in Mansfield, OH.
What are the store hours for Lowe's Home Improvement in Mansfield?
Lowe's Mansfield location is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement in Mansfield offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience at the Mansfield location.
How can I check the status of my order from Lowe's?
You can check your order status online by logging into your MyLowe's account and entering your order number. Email updates will be sent if your order status changes.
What payment options does Lowe's in Mansfield accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa payment methods.
Is there a Lowe's store near any popular food options in Mansfield, OH?
Yes, nearby food options include Panda Express, Five Guys, Cheddar's Scratch Kitchen, TGI Fridays, El Puerto Vallarta Mexican Bar & Grill, Wingstop, and Pulp Juice and Smoothie Bar, all within proximity to Lowe's in Mansfield.
Are there any nearby services that could help me with keys or locksmith needs when visiting Lowe's?
Yes, Minute Key, a key and locksmith service, is located near the Lowe's Home Improvement store in Mansfield, OH.
Can I find grocery stores close to Lowe's Home Improvement in Mansfield?
Yes, ALDI USA and Grocery Outlet are nearby grocery stores and supermarkets, convenient for quick shopping before or after your visit to Lowe's.
What installation services does Lowe's offer at the Mansfield location?
Lowe's offers various installation services, including appliances, backsplashes, blinds and shades, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood and laminate flooring, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home systems, tile and vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installations.
How can the nearby UPS Access Point location be useful when shopping at Lowe's?
The nearby UPS Access Point location provides convenient courier and shipping services, which can be helpful for Lowe's customers needing to ship or receive packages related to their home improvement projects.