Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mansfield, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
940 N Lexington Spring Mill Road, Mansfield, OH
44906, United States
Hours
Reviews
4.0
1,907 reviews
5 stars
988
4 stars
465
3 stars
194
2 stars
69
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times for assistance and unhelpful staff.
Delivery Issues
Numerous reviews highlighted significant problems with delivery schedules and communication, leading to frustration and cancellations.
Product Availability
Customers noted inconsistent product availability and issues with stock levels, particularly for specific items.
Staff Helpfulness
While some customers praised friendly and knowledgeable staff, others experienced a lack of assistance when needed.
Store Organization
Several reviews mentioned disorganization within the store, making it difficult for customers to find items or receive help.
- FGFrances Gundrum2 days ago5.0Very friendly and the word of God is preached and explained to be understood. Amazing Christians!
- JJjonathan jenkins4 days ago5.0Went specifically to purchase a stove. While trying to decide between two models, Adam came to the rescue!! He helped us understand and offered to answer any questions. He was very helpful in our purchase! Thanks for your help Adam!! Even though you came in from a different department, you know your stuff!! Thanks!!
- SJSteven JewettJan 3, 20265.0Bill at Lowe’s went way above and beyond to help me solve my problem. He took the time to bring my brass fittings to the back and personally helped disconnect them, which I truly appreciated. He then went through the trouble of finding the exact correct fittings I needed instead of just pointing me in a direction. Bill was extremely knowledgeable and creative, and he even took time to teach me some improvement tips while I was shopping. Outstanding customer service like this is why I’ll keep coming back to Lowe’s. Thank you, Bill!
- RNRobert NicklesDec 26, 20251.0Made a order a month for new fridge, stove,dishwasher paid in every thing and delivery suppose to be delivered today 12/26/2025 I get a email stating it wouldn't be delivery until 12/30/2025 I took the day off work to get delivery today. I called to at first I was told nothing can be done about i did get loud because it was paid for my time is just valuable as lowes after saying I will cancel order go to mernards the lady like how about next Saturday I said so have it delivered tomorrow between 8 am 8pm I asked could someone let me no when they be there she no i will get delivery tomorrow I will never buy anything at lowes again
- JJjamieDec 23, 20251.0I purchased a gas range as Christmas gift; I specifically mentioned it is a gift, I wanted to pay for install and removal. On the receipt, I was charged for a hook up fee, but not an install kit; which for future reference you need, but not emphasized by salesperson. When they delivered it, it was explained that we need a install kit, and could not hook up the range that day(12-23-25). When I called customer care to get issue resolved, the lady, ignorantly, said that since I paid for it, I need to call the installers. When I, in an aggravated tone, told her they directed me to call them and I am not calling the installers back, she threatened to hang up on me. After, explaining to her that if the installers are wrong, then Lowes should call and correct them, she decided to transfer me to the appliance department. The man in the appliance department, at least, apologized and directed me to call customer care. After going through the prompts, an agent heard my issue and transferred me to a different agent. This man apologized and said that he would set an appointment for the next day and placed me on hold. After 20 minutes on hold, he muted the phone and kept saying hello. Then, hung up. When I went through the prompts again, the same agent apologized and transferred me again. This representive said the earliest appointment would be the 26th. When asked about the next day availability offered from the previous agent she huffed loudly in the phone and repeated herself, as if their incompetence is my fault. Needless to say, I highly recommend not using this location to purchase an appliance, especially if you expect a seamless and professional experience.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Mansfield, OH?
You can find appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing, outdoor and gardening equipment, and much more at Lowe's Home Improvement in Mansfield, OH.
What are the store hours for Lowe's Home Improvement in Mansfield?
Lowe's Mansfield location is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's Home Improvement in Mansfield offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience at the Mansfield location.
How can I check the status of my order from Lowe's?
You can check your order status online by logging into your MyLowe's account and entering your order number. Email updates will be sent if your order status changes.
What payment options does Lowe's in Mansfield accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa payment methods.
Is there a Lowe's store near any popular food options in Mansfield, OH?
Yes, nearby food options include Panda Express, Five Guys, Cheddar's Scratch Kitchen, TGI Fridays, El Puerto Vallarta Mexican Bar & Grill, Wingstop, and Pulp Juice and Smoothie Bar, all within proximity to Lowe's in Mansfield.
Are there any nearby services that could help me with keys or locksmith needs when visiting Lowe's?
Yes, Minute Key, a key and locksmith service, is located near the Lowe's Home Improvement store in Mansfield, OH.
Can I find grocery stores close to Lowe's Home Improvement in Mansfield?
Yes, ALDI USA and Grocery Outlet are nearby grocery stores and supermarkets, convenient for quick shopping before or after your visit to Lowe's.
What installation services does Lowe's offer at the Mansfield location?
Lowe's offers various installation services, including appliances, backsplashes, blinds and shades, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood and laminate flooring, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks, smart home systems, tile and vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installations.
How can the nearby UPS Access Point location be useful when shopping at Lowe's?
The nearby UPS Access Point location provides convenient courier and shipping services, which can be helpful for Lowe's customers needing to ship or receive packages related to their home improvement projects.