Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
212 reviews
5 stars
203
4 stars3
3 stars1
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting Joe, Deja, and Christopher for their no-pressure sales approach.
Product Quality
Customers expressed satisfaction with the quality of Tempur-Pedic mattresses and the variety of options available, noting improvements in sleep comfort.
Delivery Issues
Several reviews mentioned problems with delivery, including unprofessional behavior from delivery staff and issues with product installation.
Store Environment
The store was frequently described as clean, well-organized, and inviting, contributing to a positive shopping experience.
Mixed Experiences
While many had positive interactions, a few customers reported negative experiences, particularly regarding post-sale service and follow-up.
- WWWilliamOct 30, 20255.0My wife and I purchased a mattress and base due to our old meters causing back pain. Joe was our sales rep and he was helpful, informative, and didn’t pressure you to buy like many sales reps would. We tried out several mattresses and the order process was smooth when we decided on the best one for us. We’re on our second week of sleeping on our new mattress and my wife’s back pain has already seen a major improvement. We had a positive experience and would recommend them.
- HBHolly BrownOct 7, 20255.0Joe the manager was great! I wealth of information and gave us the bedding we would have had to order. Very happy!
- VCVince CarpenterOct 7, 20255.0Joe Meduri was fantastic! No pressure. He asked good questions. Great customer service. Highly recommended!
- JDJeremiah DavisSep 9, 20255.0Joe was great and made my decision making very easy!
- KDKenny DuggerSep 8, 20251.0Final thoughts....I'd actually rather sleep on a brick than work with Joe, Deja or this store ever again. Edit 2 to add - Final: Worst service. It's been over 30 days since the Regional Manager conversation, and almost 3 weeks since the product was picked up and we have not received any refunds or follow ups from the store to check the status. The delivery company they use is incessant and incompetent. The original delivery install was incomplete or defective so we called back DAY OF to let them know - well, in the following weeks the poor instalation left our floors damaged too. That's several hundred dollars in damages done that nobody will take responsibility for either. Let me be clear, once the sale is made your service ends. I'd actually rather sleep on a brick than work with Joe, Deja or this store ever again. Edit to add: The day after I left this unfavorable review below, the Regional Manager did get in contact and has been very helpful and transparent in finding a resolution that works. Still waiting for all things to settle and resolve the situation. Absolute worst. Spend almost $10k on a mattress and base, only to be hit with typical salesperson junk. Every concern we had was met with some type of pitch from the store manager Joe. Fast forward to the 1st night, they all came true - every single one. It was delivered with multiple defective legs too, which we noted just hours later. Still ZERO response (don't call and ask, Deja will catch an attitude). It's been 3 weeks now, and we have no update on the legs, mattress swap OR received the promised call from the Regional Manager to help. (OH, and in case you're curious... they're so tastless they were talking poorly about another employee to us, imagine what they say behind our back). Concerns we had.... Yes, the firm is like an actual brick and nowhere close to what was in store. No the firm doesn't conform in the adjustable base and leaves giant gaps open so you could injure a pet for sure. No the split kings won't stay together - they slide apart. An absolute disrespectful and unconcerned store and the leadership is even worse.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses fit most standard size bed frames. Ensure your frame provides a flat, solid surface with adequate support; using a non-firm base may void the warranty.
How will my new Tempur-Pedic mattress be delivered?
Select Tempur-Pedic mattresses come with free White Glove delivery, including setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup without removal service.
What distinguishes Medium from Medium Hybrid mattresses at Tempur-Pedic?
Medium Hybrid mattresses feature an innovative coil system combined with TEMPUR® material for pressure relief and a responsive feel, generally softer due to the TEMPUR-ES™ material, compared to the entirely foam-based Medium models.
Does Tempur-Pedic offer mattresses for non-traditional locations like RVs or boats?
Yes, custom sizes and shapes are available through an authorized partner. Have your dimensions ready and call 888-811-5053 to speak with a Sleep Expert.
Are replacement mattress covers available?
Yes, replacement covers can be ordered online for current mattress models. For older models or help locating your cover, store Sleep Guides can assist you.
What are the Tempur-Pedic Flagship Store's hours of operation?
Open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays 10:00 AM to 8:00 PM, and Sundays 12:00 PM to 6:00 PM.
Which payment options are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, cash, check, Diners Club, Discover, financing, Mastercard, and Visa.
Can I pick up my mattress in-store or have it delivered?
Yes, the store offers both in-store pickup and delivery services for your convenience.
What nearby places can I visit after shopping at Tempur-Pedic Flagship Store?
Nearby you can visit J.Crew Factory for clothing shopping, Z Gallerie for interior design retail, or enjoy a meal at Granite City Food & Brewery.
Are there convenient amenities near the Tempur-Pedic Flagship Store?
Yes, there is a First National Bank ATM nearby for your banking needs and several restaurants like Brio Italian Grille and Tropical Smoothie Café for dining options.
What other furniture and home goods stores are near the Tempur-Pedic Flagship Store?
Nearby stores include Ethan Allen, Crate and Barrel Legacy Village, Arhaus, and Lovesac if you're looking to complement your purchase with home furnishings.