Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lorain, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
973 reviews
5 stars
547
4 stars
237
3 stars
85
2 stars
32
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently found that the store had the items they needed, although there were occasional reports of stock issues.
Installation Issues
Several reviews highlighted significant problems with installation services, including delays, miscommunication, and poor follow-up.
Store Cleanliness
The store was generally noted as clean and organized, contributing to a positive shopping experience.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor customer service and lack of assistance at times.
- NENorman Eddy1 day ago1.0Chain saw had 2 of them and both has stop running. Got the 2 year lowes protection plan .and was told to call them and was told not covered.
- ASAndrew StCroixNov 9, 20254.0Great store. Lots of helpful staff!
- MEMare EllisonOct 19, 20255.0Well I must of looked a little overwhelmed because an employee by the name of Michelle Klesta asked me if I needed help. I was struggling with another memory so my concentration was limited. So I gladly appreciated the assistance. After we located what I needed in her department, she said "What next?". Lowe's was not crowded that day for a change. Yes I had a list. She walked me in the right direction throughout my list. I probably would have purchased less because I would of gave up looking for I needed. I would like to thank Lowe's for hiring and keeping employees such as Michelle. She definitely is an asset to your company.
- ECEver ColonOct 10, 20255.0Good place to deliver Open 7:00 am to 4:00 pm
- KKKoreySep 17, 20251.0Don’t do business here. I recently bought a fence through Lowe’s. They came out measured and said it would take a few weeks to get materials in then the estimated date of completion would be May 2nd 2025. It is now September 17th and finally got everything done. After numerous times of them making apts to come out and meet me to go over property lines before installation and them not showing up. When I called to reschedule or ask why they never showed up I got attitude and rude text from their installers. They forgot to order multiple parts which kept prolonging installation then kept pushing out the date to come back because it wasn’t a priority to them even tho it was their fault the correct parts were not ordered. I missed out on days of paid work days and multiple events I had to cancel due to all the supplies laying all over the yard for months. They forgot to order a latch for the double gate across the driveway and it took about 7 weeks to come in. Once it came in they ordered a black latch when my fence is silver. For about 7 weeks I had to use a bungee cord to lock my gate. I had a pallet of about 20 bags of concrete that got wet and hardened sitting in my driveway until September 16th and they wanted me to move it by hand closer to the end of the driveway because “their machine was too big to come inside the fence and pick it up”. Then I call once project is done and they said all they can do to compensate for the time and headache is a $250 Lowes gift card”…..I spent $7,300 on this fence and this is “all they could do” unbelievable. So anyone wanting to use Lowes for your next project…. save the time and headache and shop elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lorain, OH offer?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor equipment, and more, along with installation services such as cabinetry, flooring, HVAC, and lighting.
What are the store hours for Lowe's Home Improvement in Lorain, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Lorain offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you'll receive email updates about changes.
What payment options are accepted at Lowe's in Lorain, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places customers can visit before or after shopping at Lowe's?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, CVS Pharmacy for medical and shopping essentials, and Pizza Hut Express for quick dining options.
Can I find other retail stores close to Lowe's in Lorain?
Yes, Target Amherst is nearby, offering department store goods and a mobile phone store, along with Food Ave cafe inside it for refreshments.
Are there places to grab coffee near Lowe's in Lorain?
Yes, customers can visit Starbucks nearby, which offers coffee, cafes, and smoothie juice bar options.
What are Lowe's return and exchange policies?
Most items can be returned within 90 days. Online purchases can be returned through your order history, and in-store returns require proof of purchase at the customer service desk.
How can I find products on Lowe's website?
You can search by keyword, item number, brand, or model number, or browse by department to explore the large selection of items.