Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lima, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,586 reviews
5 stars
814
4 stars
399
3 stars
165
2 stars
69
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report difficulty in finding assistance and poor experiences with management.
Delivery Issues
Several customers experienced significant problems with delivery services, including delays and miscommunication regarding orders.
Product Availability
Customers appreciate the variety of products available, but there are complaints about insufficient inventory and issues with online ordering.
Checkout Experience
Many customers expressed frustration with the predominance of self-checkout options and the lack of traditional cash registers.
Employee Helpfulness
While some customers commend specific employees for their assistance, others report difficulty in finding staff to help them.
- MVMegan Vires4 days ago1.0I am not a happy customer with your store and your workers. For 1 this flooring was order from you guys in lima that's where it should of stayed and been cut not shipped to a different store like it has been, because you guys don't want to mess with it and do your job and then not even being cut at all and Marion told me it was shipped to Toledo. This is a bunch of bullcrap screwing me around when your worker told me you guys had enough at the lima store and then shipping it everywhere else wasting my time to get it laid so I can move in to my place. Now I had to call marion this morning to see if it was getting delivered today and guess what nobody even told them to deliver it today. So now I got to wait another day because nobody knows how to do their job and put it in the dang computer that it has been cut and needs delivered ASAP. This is ridiculous you or marion whoever I don't care better figure it out and take the delivery fee off and the day the machine was cut and should be more for wasting my time delivering it to other stores in the first place. When you guys should of had it done. If I don't get reimbursed I will leave a bad review and call bad business bureau to let them know how I bad of service I had and got scrwed around with this flooring that I paid alot for from you guys. I will never order or get anything from lima lowes again and I could of went to Bellefountain which is even closer to me but I trusted you guys to have it done right and it's been nothing but a run around mess. You wouldn't be happy either if this happen to you. I better be getting a card in the mail to reimbursed some of my money back for all this nonsense that should of never happend. Marion said you guys had them all confused about why they even had to do the flooring in the first place and why it was shipped to Toledo. So You lima and Marion lowes need to get there crap together and do I your jobs right people pay alot of money for this stuff and take days off work that have been ruined. Hello again, I was told you would make it right and waive my delivery charge and so on and I still have not received or heard anything back from you or lowes company itself. I have gave weeks to make it right on your guys mess up with shipping with my flooring everywhere else then doing my purchase at the lima store like it should of been, wasting 3 weeks of our time and days off work to get it put in and was told you guys would make it right to me. Please communicate back or send me something to regards of your true statement. Thank you.
- VLValerie LesterNov 6, 20255.0Sandy in the paint department is amazing. She 100% will work with you until you get exactly what you need!
- MKMindy KnightNov 1, 20254.0When we first came in, there were three associates talking in the plumbing section. Two of them went somewhere else and one stayed. We asked him for help. We showed him what we needed and he points and says, if we have it it will be down that aisle and walked away. We could not find what we needed and were about to go to Menards, since we couldn't get help. All of a sudden a sweet girl named Ashley Anderson came to me and asked if she could help us. Mind you, she did not work in that department. But she stayed and she helped us try to find what we needed and when she couldn't find it, she went and got Chris, who has worked there for 24 years. He was so so helpful and even when we couldn't find the part, he suggested something and helped us with that. Kudos to Chris and Ashley...thanks for going above and beyond!! Lowe's almost lost our business because of one associate(and it was not a kid). Thanks again!
- MHMonique den HartogOct 16, 20255.0Leuke halloween en kerstattributen voor de tuin. Verder hebben we niet gekeken.
- ARAnna ROct 15, 20251.0ABSOLUTELY ABHORRENT SERVICE!!! We spent over $6,000 in store, physically seeing and selecting every single item ourselves for our remodelation. Since it wouldn’t fit in our vehicle, we PAID EXTRA for delivery, trusting the store to handle it responsibly. Part of our order included 55 boxes of flooring that were 75% off, a deal we had already paid for in full. Two hours after we left, the store SOLD OUR FLOORING right off the sales floor to someone else (because they couldn't even be bothered to pull our order from the sales floor). Instead of immediately calling to explain or fix it, they refunded the flooring behind our backs. This then caused the other 120 items in our order to get delayed by 10 DAYS, now our remodelation is behind schedule and lead to issues with our contractors. When we called and explained that we still needed the flooring and simply wanted the same brand, same quality, and same quantity at the price we had already purchased, they refused. They offered only a fraction of the original discount and showed zero accountability for their mistake. After dealing with multiple rude and unhelpful managers, we contacted corporate and were connected with Crystal, an incredibly condescending representative who after 20 minutes, told us "Yeah that flooring is sold out, was that all you needed help with?" We obviously knew that and solely had asked to speak to a superior. After over 40 minutes of waiting to be connected to a superior, she HUNG UP and falsely claimed we stopped responding. When we called back, we got a gentleman who genuinely tried to help, but the corporate manager above him completely ignored him for over 35 minutes during the call. After the manager FINALLY answered him, she refused to even speak with us directly, forcing the poor representative to play messenger while they continued to offer even LESS of a discount than before. We weren’t asking for anything unreasonable, just the same flooring, same brand, same model, even in ANY color they wanted to make it simple. They refused to make it right, refused to acknowledge their mistake, and refused to provide any form of compensation or accountability for breaching the purchase agreement we had already completed. From the store employees, to the management, to corporate, this company has shown a complete lack of professionalism, integrity, and basic customer respect. I have never in my life dealt with such incompetent, dishonest, and downright disrespectful service. Save yourself the frustration, spend your money ANYWHERE else.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Lima, OH?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing essentials, tools, and more.
What are the operating hours for Lowe's Home Improvement in Lima, OH?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's in Lima offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's in Lima?
Yes, Lowe's offers various installation services including for appliances, cabinets, flooring, doors, countertops, HVAC, lighting, and more.
What nearby places can I visit before or after shopping at Lowe's in Lima?
Nearby you can visit Mellow Mushroom Lima for pizza, Lock 16 Steakhouse for steak, and Applebee's Grill + Bar for American cuisine to enjoy a meal before or after your shopping trip.
Are there automotive services or dealerships near Lowe's Home Improvement in Lima?
Yes, nearby are several car dealers and automotive service providers like White's Honda Toyota, Grants Auto Empire, and Take 5 Oil Change, which can be convenient if you have vehicle needs during your visit.
Is there a propane exchange service near Lowe's in Lima, OH?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located near Lowe's, making it convenient for customers who may need propane for grills or outdoor equipment.
How can Lowe's assist customers with language needs in Lima?
Lowe's offers services in English and Spanish, with in-store translation available for other languages to assist customers better.