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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lancaster, OH is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,896 reviews
5 stars
991
4 stars
496
3 stars
187
2 stars
66
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being rude or unhelpful.
Product Availability
Customers generally find that the store has a good selection of products, but there are complaints about stock discrepancies and issues with locating items.
Delivery Issues
Several reviews mention problems with delivery services, including lack of communication and unprofessional behavior from delivery staff.
Store Environment
The store is often described as clean and well-organized, but some customers note that staff visibility and assistance can be lacking.
- JEJamie EstesJan 3, 20265.0Lowe's is my favorite place to shop they help you if I can
- BOBrian O'connerDec 27, 20255.0Very kind and curtious staff, always waiting to help their customers.
- RPRejuvenations PlusDec 4, 20251.0We ordered a Lawn Mower from the Worx store. The gentleman that helped us may have been Jason? Was very nice and cordial and walked us all the way up to the register with our order. Unfortunately, the free shipment came in damaged so we brought the mower back to Lowe’s and the customer service said it would be re-ordered And sent to our home 11//10ish. We never received the mower so it went back to Lowes To see what the problem was. Got the customer service and a lady name Beth.( Beth with an attitude)waited on us. She would not hear what I was trying to say but instead said that there was not evidence we brought the mower back and we should have got a name of person because that’s what she would do. She called for managers. We were in line bout an hr. Finally a guy named Nathan came up. He was much more professional and concerned for his customer. But we had to wait till he found the missing evidence that in fact we did return mower. Nathan assured us that he could not get through to the manufacturer, but saw that they issued a full credit for the Mower. Also, he tried to get through to track the missing Mower down, but was unable to reach the company that sent it out. But he asked us to allow him to, follow up and he will be giving us a call. If he gets no resolve, he’ll just credit us back our money. We shall see. Should have ordered from Amazon. Hopefully Nathan will come through for us. While I was waiting, I searched clothes online to see if other people had issues with the customer service. Obviously, this is a problem that someone should look into. Apparently there were many others who had bad service. Maybe more training and people without an attitude should be working customer service.
- RMryan morganNov 28, 20251.0FALSE ADVERTISEMENT!!! They had to turn away hundreds of people due to supposedly giving out a certain black friday deal completely before the doors were even open. Something seems a little fishy here.
- NRNathan RobinsonNov 23, 20254.0Typical lowes. Staff are pretty good an easy to work with.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lancaster, OH offer?
Lowe's offers hardware products, appliances, paint, tools, flooring, plumbing, outdoor and gardening equipment, and installation services for various home improvements.
What are the operating hours for Lowe's Home Improvement in Lancaster, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search by keyword, item number, brand, or manufacturer's model number on Lowe's website or browse by department.
What is the policy for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options when visiting Lowe's in Lancaster?
Yes, nearby dining options include Golden Corral Buffet and Grill, Bob Evans, Applebee's Grill + Bar, Taco Bell, and Frisch's Big Boy where you can enjoy a meal before or after your visit.
Which nearby places can help with automotive needs while shopping at Lowe's?
Buckeye Toyota, NTB - National Tire & Battery, and U-Haul Trailer Hitch Super Center of Lancaster are nearby for car sales, tire repairs, and truck rentals.
What nearby financial services are available around Lowe's Lancaster store?
Fifth Third Bank and Western Union are nearby for banking, ATM access, and money transfer services, useful for managing payments or cash while shopping.
What brands does Lowe's Home Improvement in Lancaster carry?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, and more for various home improvement needs.
How can customers contact Lowe's Home Improvement for support?
You can reach customer care via email at customercare@lowes.com or call the main phone number at +1 740-681-3464 for assistance.