Brand Certified
Lowe's Home Improvement
4.1(2050 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
2240 Lowes Drive, Lancaster, OH
43130, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(740) 681-3464
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/OH-Lancaster/0527
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lancaster, OH is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
2,050 reviews
5 stars
1,086
4 stars
511
3 stars
198
2 stars
74
1 star
181
- NKNoah KinneyMar 10, 20261.0This place has been steadily declining over the years. Some employees seem to care, but in general I don't typically find much help. I'm at the point where I try to avoid going here. Right now I'm just trying to see if a tax exempt status is still valid. I can't get in touch with anyone...the AI agent keeps transferring me to customer service, then the phone just rings until it eventually hangs up. I tried calling the pro desk ...someone actually answered, but she said there was only one person at the customer service desk, and "That's just how it is." I guess at this point I really don't have a choice but to take my church's business elsewhere. It's sad because 15 years ago this was my favorite store.
- GIGeorge IrwinMar 4, 20261.0LOWES SUCKS DO NOT SHOP AT THAT DUMP
- W.Antonio WilliamsFeb 21, 20265.0it's lowes but I wish they sold milwaukee
- BKBrenda KFeb 11, 20265.0Employees were helpful in finding picture frame screws for me and walking me through which is easiest to use.
- JBJesse BlevinsJan 19, 20261.0I purchased a brand new washer, dryer, refrigerator, and stove from Lowe’s in August 2025. From the moment the refrigerator was delivered, it has had ongoing issues. Since then, it has been serviced three separate times. During the most recent service visit, the repair technician confirmed that the refrigerator needs to be replaced. It is now nearing the end of January 2026, and despite numerous phone calls and follow-ups with both Lowe’s and Frigidaire, there has still been no confirmed resolution or replacement. Each time I reach out, I am met with delays, vague answers, or being referred back and forth between the two companies. This experience has been extremely frustrating and disappointing, especially given the cost of new appliances and the expectation of reliable customer service. I did everything required of me as a customer, yet months later I am still without a working refrigerator and without clear communication or accountability from either company. I would not recommend this experience to anyone and sincerely hope Lowe’s and Frigidaire take responsibility and improve how situations like this are handled.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lancaster, OH offer?
Lowe's offers hardware products, appliances, paint, tools, flooring, plumbing, outdoor and gardening equipment, and installation services for various home improvements.
What are the operating hours for Lowe's Home Improvement in Lancaster, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search by keyword, item number, brand, or manufacturer's model number on Lowe's website or browse by department.
What is the policy for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options when visiting Lowe's in Lancaster?
Yes, nearby dining options include Golden Corral Buffet and Grill, Bob Evans, Applebee's Grill + Bar, Taco Bell, and Frisch's Big Boy where you can enjoy a meal before or after your visit.
Which nearby places can help with automotive needs while shopping at Lowe's?
Buckeye Toyota, NTB - National Tire & Battery, and U-Haul Trailer Hitch Super Center of Lancaster are nearby for car sales, tire repairs, and truck rentals.
What nearby financial services are available around Lowe's Lancaster store?
Fifth Third Bank and Western Union are nearby for banking, ATM access, and money transfer services, useful for managing payments or cash while shopping.
What brands does Lowe's Home Improvement in Lancaster carry?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, and more for various home improvement needs.
How can customers contact Lowe's Home Improvement for support?
You can reach customer care via email at customercare@lowes.com or call the main phone number at +1 740-681-3464 for assistance.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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