Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lancaster, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,892 reviews
5 stars
987
4 stars
498
3 stars
187
2 stars
66
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Availability
Customers generally find a good variety of products available, although some report issues with stock levels and item locations.
Staff Knowledge
While many customers appreciate knowledgeable staff, there are complaints about employees being hard to find or lacking training.
Delivery Issues
Several reviews highlight problems with delivery services, including lack of communication and unprofessional behavior.
Store Cleanliness
The store is often described as clean and well-organized, contributing positively to the shopping experience.
- NRNathan Robinson1 day ago4.0Typical lowes. Staff are pretty good an easy to work with.
- DMDamian MurphyNov 14, 20255.0Always find what I need has dedicated veterans parking nice perk
- MHMisha HOct 23, 20251.0Went to pick up some things and the black lady at customer service is racist and kept calling me a white boy . I'm Muslim first of all. She wouldn't even call a manager for me. Lucky I Walk away and canceled my order and reorder everything from home Depot
- WPWilliam PietschmanOct 8, 20255.0GREAT JOB by Duke (salesman number 2271616) He sold us a stove on Sept 7, 2025. I wanted to make sure to mention him for anyone else who needs an appliance, because this is the guy who you want to see! My wife and I appreciate him helping us out for sure! All the Best!
- MMMark McAllisterOct 6, 20251.0Don't ever let these idiots deliver drywall and lumber to your house. They don't knock on the doors to check to see if anyone's home. Not even a phone call. You get a text saying there on the way. But they don't even let you know they are there. It's supposed to rain tonight. Now I have to take all the materials in myself. Very unprofessional. This is just another reason I like to use Home Depot. Lowe's sucks.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Lancaster, OH offer?
Lowe's offers hardware products, appliances, paint, tools, flooring, plumbing, outdoor and gardening equipment, and installation services for various home improvements.
What are the operating hours for Lowe's Home Improvement in Lancaster, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search by keyword, item number, brand, or manufacturer's model number on Lowe's website or browse by department.
What is the policy for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via Order History, and in-store returns require proof of purchase at the customer service desk.
Are there any nearby dining options when visiting Lowe's in Lancaster?
Yes, nearby dining options include Golden Corral Buffet and Grill, Bob Evans, Applebee's Grill + Bar, Taco Bell, and Frisch's Big Boy where you can enjoy a meal before or after your visit.
Which nearby places can help with automotive needs while shopping at Lowe's?
Buckeye Toyota, NTB - National Tire & Battery, and U-Haul Trailer Hitch Super Center of Lancaster are nearby for car sales, tire repairs, and truck rentals.
What nearby financial services are available around Lowe's Lancaster store?
Fifth Third Bank and Western Union are nearby for banking, ATM access, and money transfer services, useful for managing payments or cash while shopping.
What brands does Lowe's Home Improvement in Lancaster carry?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, and more for various home improvement needs.
How can customers contact Lowe's Home Improvement for support?
You can reach customer care via email at customercare@lowes.com or call the main phone number at +1 740-681-3464 for assistance.