Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kent, OH is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,668 reviews
5 stars
839
4 stars
430
3 stars
163
2 stars
69
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being unresponsive or rude.
Delivery Issues
Multiple customers reported problems with delivery services, including incomplete deliveries and poor handling of items.
Product Availability
Customers frequently noted issues with product availability, including items being out of stock or misrepresented in pricing.
Store Environment
The store was generally described as clean and organized, but some customers found the layout confusing and difficult to navigate.
Employee Attitude
Feedback on employee attitudes varied, with some customers experiencing helpful interactions while others felt ignored or treated poorly.
- BJBeth JamesDec 12, 20253.0Great with in store and sales. Left hanging twice this year with incomplete refrigerator deliveries in the summer and in December. August delivery crew left my old appliance plus left my new refrigerator in the garage ! Unbelievable. We hired someone to bring it into our house. This December delivery was awful too. Had an appointment with a Lowe's installer to hook the water line up 48 hours after the delivery. No show. My husband called the installer. He stated, " We don't hook up water lines." He hung up on my husband too ! We called Lowe's locally. No return call back. After wasting an entire day for no service, we drove to Lowe's at 6pm to settle the problem.
- TLthomas labbeDec 12, 20251.0As a customer who spends thousands of dollars at Lowes annually, I'm contemplating on shopping elsewhere due to terrible customer service. We purchased carpet during the time where it can be installed before Thanksgiving. After purchasing, the installer set a date for 12/5 install. It was after Thanksgiving but ok by us. 3 days before install they called and said they had to reschedule to 12/19. 5 days before Christmas. I expressed my concern being that we have children and they wouldn't get to enjoy the traditions they normally have. I called the store to see if there could be a better solution. After several calls where nobody answered I finally called and asked for a manager. The manager said he would look in to it and call me the next day. After not receiving a call the next day, I called and was told that he was not in. The following day I called and asked for a manager. 3 separate calls, 30 minutes on hold and still no answers. This kind service is unacceptable and I hope to hear from someone soon!!
- KPKathy PoplinDec 11, 20255.0Denise and Customer Service is outstanding! Very professional and extremely helpful. Made my experience so easy. Very pleasant
- JSjake spencerDec 10, 20251.0Went in today to purchase a torpedo heater. On the way out I noticed an Ego snowblower for sale. I went back in and inquired about it. After about 20 mins of trying to find a tag and managers talking amongst themselves I was told they couldn’t honor the price because “winds and weather could’ve knocked over a sign and was put there incorrectly”. Really? So not only would they not honor the price, then they tried saying they can do 10% off a new one for me. Unbelievable, if you have a price you have to honor it.
- TBTina BanksDec 3, 20251.0This is the absolute worst store to deal with. The employees are always in a bad mood so they take it out on you. They don’t like to help women. I’m a homeowner and don’t always know what I need to fix something so asking for help is like pulling teeth for these male employees. I also do door dash. When I come into this store to pick up orders they treat you like crap then too. I’m sick of yall. If you don’t like helping women customers, go find something else to do
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Kent, OH?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours for Lowe's Home Improvement store in Kent, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe’s account. Email updates will also be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any installation services offered at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, flooring, blinds, cabinets, countertops, HVAC, roofing, windows, and more.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit for dining after shopping at Lowe's in Kent?
You can visit nearby eateries such as Subway for sandwiches, Ultima Replenisher for bakery items, La Terraza Restaurant for Mexican cuisine, Beef 'O' Brady’s sports bar, or The Basement in Brimfield which serves American fare and drinks.
Are there nearby services for key and locksmith needs near Lowe's in Kent?
Yes, Minute Key and minuteKEY are nearby locksmith services you can visit for key and lock needs while visiting Lowe's.
Where can I go for additional shopping near Lowe's Home Improvement in Kent?
Nearby shopping options include Walmart Kent, Kohl's department store with clothing and children's stores, SEPHORA at Kohl's for beauty products, Vans shoe store, and The Cascades Of Brimfield shopping center.