Find everything you need for home upgrades at Lowe’s in Huber Heights, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unhelpful.
Store Condition
Customers noted that the store cleanliness and organization vary, with some praising the neatness while others reported disarray and poorly maintained displays.
Product Availability
Many customers expressed frustration with product availability and inventory accuracy, often finding items out of stock or difficult to locate.
Checkout Experience
The checkout process received criticism for being slow and often lacking sufficient staff, leading to long wait times.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including incorrect items being delivered and poor communication regarding delivery schedules.
SP
Sam P
1 day ago
5.0
great service
TN
Tina Nicewander
6 days ago
5.0
Always find what I need
TS
Taylor Smith
Jan 2, 2026
5.0
Always the place we go whenever we're working on a project.
GJ
Georgia Jackson
Jan 2, 2026
5.0
They do not make men like Al anymore! He was so extremely nice and helpful and even continued to help us when his shift was over. Everyone in the customer service industry could learn something from Al! Give that man a raise too. He is the SOLE reason for this 5 star review
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Huber Heights, OH?
Lowe's offers a wide range of products including appliances, tools, paint, flooring, plumbing supplies, outdoor and gardening equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, and many others.
What are the operating hours for Lowe's Home Improvement in Huber Heights, OH?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check my order status or pick up an order from Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering the order number. When your order is ready for pickup, you'll receive an email with instructions and pickup location. Bring your order confirmation and photo ID for pickup.
What payment methods are accepted at Lowe's Home Improvement in Huber Heights?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation and repair services does Lowe's provide?
Lowe's offers many installation services such as appliance, flooring, kitchen, bathroom, HVAC, lighting, roofing installations, and repair services. They also provide free delivery and free haul away for certain products.
Where is Lowe's Home Improvement located in Huber Heights?
Lowe's is located at 8421 Old Troy Pike, Huber Heights, OH 45424, USA.
Which nearby places can I visit along with Lowe's in Huber Heights?
Nearby places include Kohl's department store, El Toro Mexican Bar & Grill for dining, and PetSmart for pet supplies. These locations offer convenient options for shopping and dining during your visit.
Are there medical facilities near Lowe's Home Improvement in Huber Heights?
Yes, nearby medical facilities include Dayton Children's Outpatient Testing Center and Urgent Care, Grandview Hospital and Medical Center, and several pediatricians and allergists such as Linda Odenigbo, MD and Family Allergy & Asthma.
How can nearby automotive services help when visiting Lowe's Home Improvement?
Nearby automotive services like AAA Tire and Auto Service and Jiffy Lube provide convenient car maintenance and repair options if you need vehicle assistance before or after shopping at Lowe's.