Business Details
About
Self-Storage Facility
At SpareBox Storage, we’re dedicated to making self storage easier than ever! Browse our available storage units online or use one of our on-site kiosks to quickly make a reservation. We have a wide range of units to choose from in Holland, Ohio.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomNot available
- Wheelchair accessible seatingNot available
Location
Hours
Reviews
4.2
216 reviews
5 stars
153
4 stars
13
3 stars
14
2 stars
6
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members, particularly mentioning individuals like Shericka, Petrona, and Damoi.
Operational Issues
Several reviews highlighted problems with unit assignments, billing errors, and lack of on-site staff, leading to customer frustration.
Cleanliness and Maintenance
There were complaints about unsanitary conditions in some units, including pest infestations, which negatively impacted customer satisfaction.
Accessibility
Customers appreciated the convenience of the location and the ease of using the self-service kiosks, although some expressed a desire for more in-person assistance.
Pricing Concerns
Multiple reviews mentioned unexpected price increases and issues with billing practices, leading to dissatisfaction among customers.
- LWlisa winterfeld6 days ago1.0When I filled out the form online I stated that my camper was 30 ft long. When I got to the facility to park my camper the spot that was given to me would barely park an extended oversize van. When I called the number available the groundskeeper was on vacation for the next 2 days, so I was left with no other choice but to park my camper in a spot that was open at that time. I did not hear back from the facility for 2 weeks. There is now a large boat parked in front of my camper so I am unable to pull my camper out unless the boat is moved. The whole experience has been awful. I would not recommend.
- JGJill GrantOct 12, 20251.0Paid for my unit, gave me a 4 digit unit when they only have 3 digit unit numbers. Customer Service kept telling me I needed to go to a building that didn't exist. Now I have no unit, no refund and a house full of extra things that I really needed to put in storage.
- JGJohn GoodAug 26, 20255.0Shericka made my auto pay update smooth and easy. Two thumbs up for her experience in this matter. Thank You
- RKRichard KingAug 25, 20255.0My guy Bravo did his thing was so patient.
- JJJ-meAug 10, 20255.0Had problems the first year with mice, so I had to sort thru all our stuff and move across the street to a bigger storage and when the new company took over it was the best service I had no bugs very clean and nice! Like everyone is saying in their reviews, they need to have a dumpster for people to use moving in or out of the unit, it's a hassle trying to find somewhere to dump stuff you don't want! And I hope people know it's called SPARE-BOX not square box!
Frequently Asked Questions About SpareBox Storage
How do I rent a unit?
We offer three simple ways to rent a unit:
On our website: You may filter through our locations to browse available units. You may also create your reservation and process your move in, all conveniently online!
On location: All our locations (excluding SpareBox 0016 and SpareBox 0019) have a 24-hour on-site rental center with an easy-to-use kiosk. The kiosk will present all unit availability for the facility, and you easily create your reservation or move right in!
With customer service: If you need assistance, please call (833) 777-7273 and one of our customer service team members will be happy to assist you in finding the right unit.
How do I set up my online account?
From the home page, click the red Register button in the upper right-hand corner:
Select your state.
Select your facility location.
Enter your last name and unit number, exactly as they appear on your invoice or receipts. Note: Be sure to include any prefixed 0’s, or if you are in an accessible unit, be sure to include “ADA” after your unit number.
After entering your last name and unit number, you will be prompted to set a password and a security question for your account.
How do I make a payment?
SpareBox offers four ways to make a payment and set your account up for autopay:
On our website:
-Log into your account
-Select Units and Payments
-Select View Information
-Select Pay Now
-You will then be prompted to “Enable Automatic Monthly Payments?”
-By selecting Yes, SpareBox will enroll you into auto payments that will automatically process each month on your due date.
-By selecting No, SpareBox will process your payment as a one-time only payment.
-After you accept or decline autopay, you will be prompted to make a payment.
At the facility:
-Our on-site rental centers offer 24-hour accessible kiosks where you may make a credit/debit card payment, as well as sign up for autopay.
Over the phone:
-Call (833) 777-7273, option 2, to speak with our customer service team.
Mail a check or money order:
-If you would like to pay by check or money order, please send your check with your SpareBox location and unit number in the memo line to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
How do I set up auto pay?
You may set up autopay any time you make a payment by phone, website, or kiosk.
Can I pay with cash?
No, we do not accept cash payments. We encourage customers that normally prefer cash to purchase prepaid debit cards, which are available at most grocery stores, pharmacies, and convenience stores.
Why do I need to have insurance coverage for my unit?
Many tenants ask why we require tenant insurance or a protection plan. In our decades of self-storage experience, we have witnessed too many instances of tenants losing their valuables without recourse. Events like fires, natural disasters, and burglary, while rare, can leave a tenant with nothing when there is no insurance or protection plan in place.
Where do I send my proof of homeowners or renters insurance?
You may send a copy of your insurance declaration page to customer@spareboxstorage.com, or mail a copy to: SpareBox Storage, P.O. Box 1020, Denver, CO 80201.
What does contactless mean?
SpareBox is a contactless operation, meaning there is no on-site property manager. This is to increase the safety of our customers and our team members. We highly encourage you to utilize our website or our on-site kiosk for rentals, payments, and to manage your SpareBox account.
If you need assistance with a lock cut or a maintenance request, please call (833) 777-7273 and we will gladly make an appointment with a property manager.
What is the vacate policy?
SpareBox makes moving out simple! No written requirements or 30-day notice demands—just make sure your unit is empty, clean, and ready for the next customer. To inform us of your move-out, simply move-out online, call and let us know, or email us as customer@spareboxstorage.com.
How do I move out?
Once you are ready to move out, you can process the move-out through your online account, kiosk, or by phone. All SpareBox leases are month-to-month.
Note: If you move out at the beginning or middle of your billing cycle, you will not be refunded prorated rent. For that reason, we encourage move-outs to take place at the end of your billing cycle.
After scheduling your move out, be sure you remove all of your belongings and make sure your unit is clean and ready for the next customer.
It may take a few days for our property manager to verify your move-out, so disregard any automated notices you may receive shortly after you vacate.
What do I need to store my vehicle?
If you are storing a vehicle, motorcycle, boat, RV or trailer, you will need to provide us with proof of insurance and proof of ownership.
To send proof of insurance and ownership, please send a copy of your insurance declaration page, driver’s license, and registration to customer@spareboxstorage.com.
Is my rate guaranteed for the lifetime of my rental with SpareBox?
Your rate is not guaranteed for the lifetime of your rental. Periodically, we find it necessary to make adjustments to rates based on several factors including property improvements and to keep up with the rising cost of doing business. We send notifications 30 days before any rates change. You would have received this notice in the mail or by email.
What does climate-controlled mean?
Climate-controlled units are great for curbing extreme temperatures in the hot summer months and the cold winter months. These units have a typical range between 55º and 85º F. While not air conditioned the way your living room might be, these units will ensure your stored belongings won't be exposed to freezing or extreme heat.
Can I drop off my mobile storage unit at the facility? (PODs, Pack-Rat, U-Haul)
We do not offer or allow services like mobile storage, and we do not allow mobile storage to be dropped off on the premises of our facilities.
What are the operating hours of SpareBox Storage in Holland, OH?
SpareBox Storage is open daily from 6:00 AM to 10:00 PM.
How can I rent a storage unit at SpareBox Storage?
You can rent a unit online via their website, at the on-site 24-hour rental kiosk, or by calling the customer service team at (833) 777-7273 for assistance.
Is there 24-hour access to the rental center at the facility?
Yes, all locations except SpareBox 0016 and 0019 have 24-hour on-site rental centers with kiosks for easy unit rentals and reservations.
What payment methods does SpareBox Storage accept?
SpareBox Storage accepts American Express, Discover, Mastercard, Visa, and check payments. Cash payments are not accepted.
How do I set up an online account with SpareBox Storage?
From the website homepage, click the Register button, select your state and facility, then enter your last name and unit number as on your invoice to create your account.
Can I set up autopay for my storage unit?
Yes, autopay can be set up anytime you make a payment online, by phone, or at the kiosk.
Does SpareBox Storage require insurance for rental units?
Yes, tenant insurance or a protection plan is required to protect your belongings against rare events like fire, burglary, or natural disasters.
Is SpareBox Storage accessible for wheelchair users?
The facility has a wheelchair accessible entrance but does not have wheelchair accessible seating or restrooms.
What nearby storage and moving-related facilities are near SpareBox Storage?
Nearby you can find U-Store MI, a self-storage and parking facility, and a U-Haul Neighborhood Dealer for truck rentals, which can be helpful for moving or extra storage needs.
What other nearby services could I visit before or after using SpareBox Storage?
You might visit Home Solutions of Maumee Valley for home improvement needs, or enjoy a meal at HoneyBaked Ham Company, both conveniently located nearby.
Are there any local shops or entertainment spots near SpareBox Storage?
Yes, nearby options include Laramie & Son's Sports Cards and Collectibles for hobby shopping, GameStop for video games, and A Space Away amusement park for family fun.