Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Hillsboro, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,284 reviews
5 stars
663
4 stars
312
3 stars
130
2 stars
60
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report rude or unhelpful staff, leading to frustration.
Product Availability
Customers frequently mention issues with product availability and stock levels, with some items being out of stock or not as advertised.
Delivery Issues
Numerous reviews highlight significant problems with delivery services, including missed appointments and poor communication regarding delivery schedules.
Store Organization
The store is generally described as clean and organized, but some customers find it difficult to locate items or receive assistance when needed.
Pricing Concerns
Several customers express dissatisfaction with pricing, describing items as overpriced compared to competitors.
- D3Dartgame 340Nov 13, 20251.0Wanted some Wet and Forget. Grabbed it and went to pay. Found out it's self checkout only. Put the item back on the shelf and left. Absolutely ridiculous. Not gonna say I'll never go to Lowe's again, but I can say it'll only be in an emergency. If I could give Lowe's zero stars I would have. 👎
- LKLarry KeatonOct 13, 20254.0They have just about everything. Most of the employees are knowledgeable in the department which they are in.
- BBBarbara BeckerOct 3, 20255.0Returned a fridge that would never cool. It was past the return date by a few hours but they took it back anyway. Kate was very helpful! Thanks so much!
- JAJackie AubryOct 1, 20252.0So mad it’s not even funny. I scheduled to get my floors measured so we could get new flooring put in but come to find out they didn’t even schedule the appointment so I sat at home for 4 hours waiting for no reason. When I called, they told me that it was not put in by mistake and they rescheduled it, but it couldn’t be the same day so now I have to take time out of a day I already had stuff going on and do it then.
- TPTaylor PSep 29, 20251.0Please just use a local contractor instead of this company… We paid them $7000 back in May to get windows installed and it still has not happened… We finally had an install date of today after Four months of waiting on a project that was supposed to be completed July 10th. I got a text (Not even a call) Thursday that I now had to have the windows delivered because they would not fit in our installers car. We could not make the day work they wanted to deliver and so I called to just cancel the project and request a refund. I had to speak with five different people over a matter of two days because none of them seem to know how to cancel a project. They just keep moving the delivery or doing nothing at all. Today we got a call from the installer asking if the windows were there that they were on their way… They had not communicated anything to him. After spending a total of 5 to 6 hours on the phone with them last week, this is pathetic and I would not wish it on anybody. Save yourself a headache and use literally anywhere else.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hillsboro, OH?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement.
What are the store hours for Lowe's Home Improvement in Hillsboro, OH?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so it is recommended to check the store's schedule for specific dates.
Does Lowe's in Hillsboro offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also be sent when your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Hillsboro?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
What installation and assembly services does Lowe's provide?
Lowe's provides a wide variety of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, garage doors, garbage disposal, generators, gutters, hardwood flooring, HVAC, lighting, playsets, water heaters, siding, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation, as well as assembly services.
Are there any special services or benefits offered by Lowe's in Hillsboro?
Yes, Lowe's offers free delivery, free haul away, Lowe's gift cards, free shipping, easy returns, and easy exchanges as special services and benefits.
Can customers pick up their orders at Lowe's store? What is the process?
Yes, customers can pick up their orders in-store during operating hours at the designated pickup area. You'll receive an email with pickup instructions and must provide your order confirmation and photo ID. Only the cardholder or authorized user may pick up the order.
What nearby places can help me with propane needs while shopping at Lowe's in Hillsboro?
Blue Rhino Propane Exchange is located nearby and can assist with propane needs. You can visit it before or after shopping at Lowe's for propane tank exchanges.
Are there convenient banking services near Lowe's in Hillsboro?
Yes, First State Bank is nearby, offering banking and financial services that customers might find useful while visiting Lowe's.
What shopping options are available near Lowe's Home Improvement in Hillsboro?
Nearby shopping options include Walmart, Marshalls, and Five Below, which offer a variety of goods and can be visited before or after shopping at Lowe’s for a more comprehensive shopping experience.