Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Hilliard, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,252 reviews
5 stars
682
4 stars
294
3 stars
98
2 stars
40
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful employees while others report rude or unprofessional behavior.
Product Quality
Several customers expressed dissatisfaction with the quality and reliability of seasonal products and appliances.
Store Experience
While some customers appreciate the cleanliness and organization of the store, others report long wait times and difficulty finding assistance.
Return Policy
Customers are frustrated with the strict return policy, especially regarding seasonal items and appliances.
Employee Knowledge
Some employees are noted for their helpfulness and product knowledge, while others are criticized for lack of assistance.
- SSSafwan Safeer4 days ago5.0Shout out to Chloe W. I had to return something because it turns out I didn’t really need it so I went to the return department and Chloe was very nice and really friendly! This place also has a lot of other good employees as well. I definitely recommend coming here to Lowe’s you won’t regret it!
- SSStacy SmithJan 4, 20265.0Shout out to Que! Looking into flooring, we had a few questions and wanted to take some samples but needed assistance. Que came over to help and truly went above and beyond. He took the time to answer all of our questions and even went up front to grab additional items so he could write down the information for us. He was pleasant, knowledgeable, and extremely helpful. Wonderful guy!
- RJRon JohnsonDec 30, 20251.0Buyer beware. These GE led light among many more that Lowe’s sells looks nice on display but lasted only two days after Christmas. Lowe’s will not allow return after Christmas and this is a loose loose deal for customers. This applies to all Halloween, Christmas and other seasonal lights and shoppers need to look at sign by customer service to see this policy. Shop Amazon if you want a good 30 to 60 day return policy. Last purchase I’ll make at Lowe’s and will look at Home Depot, Amazon and other stores for future purchases. Received automated and canned response shown below and called but it went to a general numerous answering system. There is no sincere response and even more disappointed than no response at all. Lowes must have these auto responses set up to show the audience that reads these reviews they are trying to connect with customers but computer generated responses is als misleading. It’s a sad business ethic Lowe’s portrays.
- JAJennifer AlltopDec 27, 20251.0Back in Nov, I saw the only Lowe’s that had the outdoor tree in stock that I really wanted was the one in Hilliard. I set it up in my yard the first week of December and on the day after Christmas it stopped working. I do a big yard display every year and it is obvious from the videos and pictures I have the tree worked through Christmas and on 12/26 it stopped working. I was just told I could not even get a dollar , even though it cost 200.00, I have video proof it was working and now it isn’t. I have the receipt. Had it only stopped working on Christmas Eve, I could have gotten a full refund. I will never shop at Lowe’s again and shame on the Lowe’s for not making an exception when clearly from the evidence I have that I planned to keep the tree had it continued working. I realize they don’t care whether they lose me as a customer but I will never shop at a Lowes again.
- GSGeorge SuddethNov 22, 20251.0I'm just starting a small indoor sensory room/shed for girlfriend's special needs class(free standing 3 walls & lattice).Needed an estimate & had a few questions as well. Tyler, who found it hard to pull himself away from a young lady at the desk was very reluctant to help answer my questions. I asked about how many 2"x4"x8' I might need, after I showed him some plans in a notebook. His answer "that's what contractors are for, I'm off at 4pm". Not sure why he was irritated with my questions.I thought that's what employees at the "service desk" were supposed to do. I hear Home Depot has lumber also.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Hilliard, OH?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Hilliard, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's Home Improvement in Hilliard offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I track or check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account and you will receive email updates about your order.
What payment options are accepted at Lowe's Home Improvement in Hilliard?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What are some installation services provided by Lowe's Home Improvement?
Lowe's offers installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, lighting and ceiling fans, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks and faucets, smart home devices, tile flooring, toilets, vanities, vinyl flooring, washers and dryers, water filters, windows, roofing, fences, and flooring.
Are there any nearby dining options close to Lowe's Home Improvement in Hilliard, OH?
Yes, nearby dining options include Demo's Grille (Greek cuisine), Hale's Ales & Kitchen (pub and coffee shop), Mill Run Ale House (restaurant and bar), Panera Bread (cafe and bakery), Skyline Chili (American fast food), and Super Suppers (diner).
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby and can provide propane exchange services.
Are there any nearby fitness or sports venues near Lowe's Home Improvement in Hilliard?
Yes, TITLE Boxing Club Hilliard and Jurassfit gym are nearby for fitness and sports activities.
How can nearby services like Minute Key help me when visiting Lowe's Home Improvement?
Minute Key offers key and locksmith services nearby, which can be convenient if you need to make or duplicate keys while shopping at Lowe's.