Extra Space Storage

4.8
148 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 1300 East St in Fairport Harbor, OH today! Our large selection of storage units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, multiple entrance/exit gates, parking spaces, drive up climate controlled units, wide drive isles, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
1300 East St, Fairport Harbor, OH
44077, United States

Hours

Reviews

4.8
148 reviews
5 stars
140
4 stars
2
3 stars
1
2 stars
1
1 star
4

What are people saying?

AI-generated from recent customer reviews

Customer Service

Savannah received numerous accolades for her friendly, helpful, and professional service, making the rental process easy and pleasant for customers.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Concerns

Some customers expressed dissatisfaction with price increases after initial rental periods, indicating a potential issue with pricing transparency.

User Experience

Customers appreciated the user-friendly online booking system and the efficient follow-up from staff, enhancing the overall rental experience.
  • RC
    roseleanne cook
    Nov 12, 2025
    1.0
    I had a unit with Extra Space Storage for over 18 months. The 6 months were great and the price for the unit wasn’t too bad. After the 6 months I went from paying 70 to paying about 150-160. (It doubled) -at one point I was called & told that “someone” went into my unit. So they gave me a discount for that month. How did someone go in my unit and I bought my own lock? I have no idea. The reason I chose to leave a review is because after moving all my stuff out this previous weekend, I was told by Savannah that I was not allowed to use their dumpsters to throw out any trash from my unit, Which was fine. I called a friend and went back to remove said trash off of the property as she stated. (Not asked but stated- her tone was condescending. As well) But She was very rude about it, cutting me off and talking over me in a rude tone. Although me being there for over 18 months — I had seen others use that same dumpster when moving out. (It was clear to me it wasn’t fine I utilized the dumpster because of the color of my skin. Everyone else used it with NO PROBLEM.) I didn’t fuss. All I could think to myself, was with me being a loyal customer for so long how could I be treated so poorly. She could have been respectful and asked nicely. But she chose to be rude. So No, I wouldn’t recommend this location to anyone. I’d rate my overall experience a 3/10. -My unit was entered without my knowledge or consent. -The price of the unit I had doubled within 6 months and I was told it was do to inflation in the economy. -I had to deal with rude employees. The only one who was never rude and always helpful was a young man I never got his name but we met a few times. -I also want to add how dirty the bathrooms always were. Never being stocked with toilet paper or soap. Spiderwebs and other bugs all in the bathroom. Floor was always dirty. Never any paper towels and bathe garbage was always full. — I am also taking the time out of my day today to contact corporate and tell them my experience with this location and with one of their employees - specifically Savannah, on my day of move out. If you end up getting a unit with them please keep in mind my review. Stay on top of things and always ask questions and document EVERYTHING. With her working there and her attitude in how she handles customers could be a lawsuit. She may seem super nice in the beginning but it’s all a facade. So if you are a person or color please be aware of this location. & Document Document Document!
  • WH
    William Hedrich
    Nov 3, 2025
    5.0
    Savannah and her team made it quick and easy to get both the units for my business 10/10 recommend
  • JD
    Judy Didomenico
    Oct 26, 2025
    5.0
    The atmosphere was awesome. Very clean and climate controlled. The staff were helpful and very friendly. If I need storage again I will repeat the experience here.
  • TT
    Tina
    Oct 1, 2025
    5.0
    I went to look at the storage facility in Fairport and it was super clean.
  • CJ
    Carmen Jones
    Sep 1, 2025
    5.0
    Heath was absolutely amazing!!! Very professional and informative and helpful just a ray of sunshine!!! Would recommend ExtraSpaceStorage to family and friend!!! He deserves a raise $$

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.