Mattress and Appliance Inc

Reviews

• LW

  Lori Williams

  Jun 2, 2025
  5.0
  Good place, good used appliances good service and delivery.
• TH

  Thomas Herrmann

  May 25, 2025
  1.0
  I would genuinely rate this company (Springdale Ohio location) with zero stars if that were an option. I had already picked an appliance at Home Depot, but we decided to explore this place before finalizing our purchase. The salesperson, Zach, presented us with various brands and models with standard and induction stoves that we found quite appealing. We were looking for a range that included both a convection oven and an air fryer. After making our decision and finalizing our purchase, we realized that we would likely need to unbox the unit to fit it into our SUV. They informed us that they needed to place an order for one, and we could collect it in a few days. When we suggested taking the floor model instead, they declined, stating they preferred to provide us with a brand new one. A few days later, my girlfriend returned to pick it up and bring it home. However, once we had it home and prepared for installation, we realized it wasn't the same item we had examined in the store. The unit lacked an air fryer and a convection oven, which were the two key features we were looking for. I called that day and spoke with an associate who promised to notify his manager to call me back. When I didn’t receive a call, I went in to speak with the manager, who said I was putting him in a difficult position because we were interested in the unit we had discussed with their salesperson and had gotten something different. It turned out that the salesman had erred by noting the incorrect model number from a card on the unit, and he also recorded the wrong price for that unit. We went back and forth trying to get the unit we actually wanted, but they insisted on charging us an additional $800 for the one we had seen in the store. We maintained that the mistake was theirs, not ours. Another salesman even approached to confirm with the manager regarding the unit we had discussed with the original salesman, affirming that it was indeed the correct one and that it was quoted at the price we had been given. They didn't show any concern for that and never admitted they were wrong doing. They essentially accused my girlfriend of being dishonest, claiming she had inspected the inside before taking home. However, a video proves not only which unit we examined but also that they unboxed the unit and placed it in her car while the door was still taped shut and never opened. We decided to let it go and just asked for our money back, but they dragged the process out. After weeks, we discussed switching to a unit with a similar value that had the features we desired, and they appeared to agree. However, two weeks later, there was still no resolution. The unit we selected was from their new lineup, but they made an error and are unwilling to resolve the issue. I advise against purchasing from them; I even sent messages to their president detailing the situation. All I can say is that they don't value you as a customer—you’re just a paycheck to them, and they disregard you if a mistake occurs. They still refuse to acknowledge their wrongdoing and resolve this issue so I am writing a review after given them several changes to fix this. DO NOT BUY FROM THEM!!!
• AC

  Alissa Campbell

  Jul 28, 2023
  5.0
  They were very helpful and gave me great service. Definitely will recommend to anyone looking for an appliance at a great price and will shop here again.

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