As the trusted home improvement store near you, Lowe’s in Fairborn, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unprofessional.
Product Availability
Customers generally find that the store has a good selection of products and often have what they need in stock.
Staff Knowledge
There are reports of inconsistent staff knowledge, with some employees providing excellent assistance while others are unhelpful or uninformed.
Store Cleanliness
The store is often noted for being clean and well-organized, contributing to a positive shopping experience.
Management Issues
Several reviews mention dissatisfaction with management's responsiveness and handling of customer complaints.
LT
Lisa Thorp
6 days ago
4.0
I like Lowes but anymore what they have is limited. What i want has to be ordered and then I am purchasing something that I cannot see what the quality is. I rely on reviews. In exc g abge I guess we get more options.
MN
Mark Nolan
Jan 1, 2026
2.0
Ton of employees. Not one offer for help... I left.
SD
skinner danny
Dec 28, 2025
5.0
This store has a great worker his names is James he was very professional and knowledgeable. He guided me right to everything I needed. I just want to tell him Thank you again.
DH
Donette Hartzell
Dec 5, 2025
5.0
I have a great experience every time thanks to the amazing staff!
DA
Dillon Arnett
Nov 22, 2025
1.0
James, the manager has to be the most pointless useless person at the store, Helped me with nothing when I was having problems with an order, And wouldn’t refund me a $50 box of nails after spending hundreds of thousands of dollars there. I will never shop at Lowe’s again just because of him
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fairborn, OH?
You can find appliances, bathroom supplies, building materials, paint, flooring, tools, outdoor furniture, grills, plumbing supplies, and much more at Lowe's in Fairborn, OH.
What are the store hours for Lowe's Home Improvement in Fairborn, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Fairborn, OH offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What is Lowe's Home Improvement's policy on returns and exchanges?
Most items can be returned within 90 days. Returns started online may be shipped back. In-store returns require proof of purchase at the customer service desk.
What installation services are available at Lowe's Home Improvement in Fairborn?
Lowe's offers installation services including appliances, flooring, cabinets, doors, siding, roofing, HVAC, blinds, countertops, and more.
Which payment options does Lowe's Home Improvement accept?
They accept American Express, cash, checks, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit around Lowe's Home Improvement in Fairborn?
Nearby you can visit Beavercreek Towne Center, a shopping center; Ashley furniture store; and JOANN Fabric and Craft Stores for arts and crafts.
Are there dining options near Lowe's Home Improvement in Fairborn?
Yes, nearby dining options include Olive Garden Italian Restaurant, Steak 'n Shake, McDonald's, Skyline Chili, and Buffalo Wild Wings.
How can nearby services like Blue Rhino Propane Exchange and minuteKEY complement my visit to Lowe's?
After shopping at Lowe's, you can conveniently get propane refills at Blue Rhino Propane Exchange or key and locksmith services at minuteKEY, enhancing your home improvement projects.