Extra Space Storage

4.8
231 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 360 W National Rd in Englewood, OH today! Our large selection of storage units, drive up access, drive up units, climate controlled units, manager living on site, ADA compliant, covered loading bay, parking spaces, RV parking, loading dock and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
360 W National Rd, Englewood, OH
45322, United States

Hours

Reviews

4.8
231 reviews
5 stars
213
4 stars
4
3 stars
3
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1
1 star
10

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers consistently praised the staff for being friendly, helpful, and professional, with specific mentions of Zoe and Dominique as standout employees.

Cleanliness

The facility received high marks for cleanliness, with many reviews highlighting the well-maintained and immaculate conditions of the storage units and common areas.

Pricing Issues

Numerous customers expressed frustration over significant and unexpected price increases, feeling that the pricing practices were deceptive and unfair.

Climate Control Concerns

Several reviews raised serious concerns about the effectiveness of climate control, citing issues with air conditioning failures that led to damage to stored items.

Customer Service

While many customers appreciated the initial customer service experience, some reported issues with communication and resolution of problems, particularly regarding billing and unit access.
  • AL
    Aron Lewis
    1 day ago
    5.0
    Zoey and Alison are amazing and need a raise beat muncy!!!!!
  • MM
    Mary Milyard
    Oct 29, 2025
    1.0
    DO NOT RENT A UNIT HERE UNLESS YOU WANT TO BE PAYING DOUBLE OR EVEN TRIPLE WITHIN A YEAR OR LESS!!!!! I rented a unit here in August of 2024. By December 2024, my rate had increased from $77/mo to $103/mo!!! While I was not happy with the increase, I figured it was worth it since I had experienced no issues with the staff or facility at that point. Fast forward 9 months later to September 2025 and my rate was jacked up to $149/mo!!!! This is for a 5x15 unit. Mind you, I can go online and book that same unit for about 1/3 of that cost!!! I called and spoke with Chey (I apologize as I may have the spelling of her name wrong) on 10/29 and explained that I was frustrated with the price basically doubling in less than a year. I was given the standard, highly scripted response of "inflation and market pricing" being responsible for the increases. While I understand slight increases, doubling in less than a year is excessive. (Have everyone's wages doubled in a year?!) When I pointed out that I came from a prior storage unit facility that charged me $50 for 2 straight years with no contract and the same month-to-month payment model, she responded that I needed to remember the reasons I left that storage facility. (Funny thing is that I left that unit for this location because it was about 5 minutes closer to my house...that's it. I was actually VERY happy with the pricing AND customer service there, but I liked the prospect of the facility being just down the road from me.) While I understand that the local store management say they have no control over the pricing, it is negligible at best to market units to people at one price to get them in the door and then continuously increase the price once they have all of their stuff there, knowing most people won't/can't easily move everything out. I am considering contacting the Ohio Attorney General at this point regarding the pricing because it is clearly deceptive. While I have had an overall pleasant experience with the staff here and loved that it was a woman-run business, I don't think I will be staying here much longer. The pricing issue screams of corporate greed and price gouging, simply because they can. (I should have checked Reddit before renting a unit here as they are FULL of stories of people being ripped off with price increases constantly.) The picture I included is the AI overview of a simple Google search, asking if Extra Space Storage is a decent company...
  • DA
    D.j Antrican
    Oct 25, 2025
    5.0
    The staff was phenomenal and helped us tour and find a unit for a great rate!
  • TG
    Taylor Garbenis
    Oct 25, 2025
    5.0
    Staff was super nice, the place looks super clean, and getting a storage unit was super easy. They seem great so far!
  • GH
    Glenn Hoover
    Oct 17, 2025
    5.0
    Very friendly professional service. Zoe the store manager was amazing. Definitely would recommend this business.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.