Customers frequently praised the business for its great prices on appliances, especially for scratch and dent items.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and helpful, others were noted for being unresponsive or rude.
Product Quality
Several customers reported issues with the quality of appliances, including receiving defective items and concerns about misleading product conditions.
Delivery Issues
Many reviews highlighted problems with the delivery service, including unfulfilled promises regarding installation and additional charges for pickup.
Inventory Selection
The store was noted for having a wide selection of appliances, but customers were advised to inspect items carefully due to potential defects.
DH
Donald Henderson
3 days ago
5.0
The people there were very nice and the prices were very good. We will be going there again real soon
GW
Glenn Wright
Nov 2, 2025
4.0
Good deals on some appliances
BB
Bob Bobbert
Oct 29, 2025
5.0
Great prices if you don't mind a little ding or two. Salesman was friendly, knowledgeable and professional.
They loaded the fridge on my truck and I was out the door.
MC
Michael Clendenin
Oct 24, 2025
1.0
When we went into the store to purchase a washing machine, we asked several questions to the sales reps about status of the machines and testing before set out for resale. We were told all units are tested and are in working order before being placed out on the floor. Incorrect.
The unit we purchased was sealed closed and had a fitted styrofoam piece placed over the drum making it appear brand new and making it impossible to see inside the drum.
Within 5 minutes of getting it home and setting up where we could look inside, we found tons of hair and debris from the previous owner. We tried to just remove the grime and run a test cycle to only find out that the water pump did not work meaning we were sold a unit that had already been returned as defective and was made to look new.
They refused to come pick up the unit unless we paid $125 out of pocket for a unit that should never have made it onto the floor in the first place. Customer service was useless. Buyers beware, they will try to pass off someone else's returned garbage and make it your problem. One star is too high.
**UPDATE**
Went back to the store to get a replacement unit, picked out a washer that had paperwork stating there was cosmetic damage only. This time we had it delivered and the delivery guys would not install due to old hoses. Fine.
I get the unit connected and plugged in and what do you know? Doesn’t even turn on!!! If anyone had done their due diligence from Lowe’s and spent the 3 seconds to test the returned item before setting out for resale I again would not be in this situation. DO NOT BUY ANYTHING HERE!!!
JJ
James
Oct 23, 2025
5.0
The prices are really amazing. I got a $1600 refrigerator for $400 – it only had very minor damage.
Frequently Asked Questions About Lowe's Outlet Store
What are the Lowe's Outlet Store's regular business hours?
Lowe's Outlet Store is open daily from 10:00 AM to 8:00 PM.
Where is Lowe's Outlet Store located?
Lowe's Outlet Store is located at 330 Howe Avenue, Cuyahoga, OH 44221, USA.
What types of products does Lowe's Outlet Store offer?
The store offers a wide range of home improvement products including hardware, lumber, flooring, kitchen appliances, outdoor furniture, lawn equipment, tools, grills, and building materials.
How can I contact Lowe's Outlet Store for inquiries or support?
You can reach Lowe's Outlet Store by phone at +12342608430 or by fax at +12342608431. They also have a Facebook page at https://www.facebook.com/692392277301140.
What should I know about the time zone when visiting Lowe's Outlet Store?
Lowe's Outlet Store is in the America/New_York time zone, so store hours are based on Eastern Time.
Is there a hardware or discount store nearby that I could also visit?
Yes, Lowe's Outlet and other discount stores are nearby, offering additional options for hardware and discounted products, making it convenient to shop for home improvement needs in the area.
Where can I exchange propane near Lowe's Outlet Store?
Blue Rhino Propane Exchange is located nearby, providing propane exchange services that customers might find convenient when shopping for outdoor and grill supplies.
Can I find grocery stores near Lowe's Outlet Store?
Yes, Giant Eagle and Marc's Stores are nearby supermarkets where you can shop for groceries and bakery items before or after visiting Lowe's Outlet Store.
Are there dining options close to Lowe's Outlet Store?
Yes, nearby Mexican restaurants like El Papa's Mexican Bistro and Agavero Mexican Restaurant offer dining options for customers in the area.
Where can I find other retail and shopping centers near Lowe's Outlet Store?
The Plaza at Chapel Hill Shopping Center and T.J. Maxx are nearby retail destinations where customers can enjoy additional shopping opportunities.