Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,651 reviews
5 stars
896
4 stars
398
3 stars
151
2 stars
55
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers frequently noted issues with product availability and stock accuracy, leading to frustration when items were not found as expected.
Store Cleanliness
The store is generally described as clean and organized, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery coordination and communication, with customers expressing dissatisfaction over delays and lack of updates.
Employee Knowledge
Some employees were highlighted for their knowledge and willingness to assist, while others were criticized for being unhelpful or lacking product knowledge.
- VNVishal Nangrani6 days ago2.0It was hard to find help and when I did find Rohit, he tried to pawn me off to someone else who rudely dismissed us and passed us to someone else who them gave us very quick very bad advice. I had to return the picture hooks he suggested and make a second trip. These days chatgpt is providing better advise then humans
- JTJonathon TaylorOct 28, 20255.0⭐️⭐️⭐️⭐️⭐️ A Genuine Gem at Lowe’s – Terry Deserves All the Recognition! I don’t usually leave reviews, but my experience with Terry at the Lowe’s in Polaris, Columbus was so memorable it had to be shared. Terry went above and beyond what you’d expect from a typical store interaction. What started as a quick stop turned into one of those rare moments that just stick with you. While helping me out, Terry noticed my interest in the model cars they had on display—and instead of just brushing it off, he actually took the time to talk with me about them. We got into this great conversation about cars, and he even showed me some awesome photos of a McLaren he’d seen. For me, cars have always been a childhood comfort, something that brings me back to simpler, happier times. so that small gesture meant a lot more than he probably realized. Terry wasn’t just kind; he was genuinely interested, engaging, and just one of those people who make your day brighter. You can tell he cares about people, not just the job. In my opinion, Terry deserves a raise, recognition, and every bit of appreciation Lowe’s can give him. Employees like him are what make a company stand out. If you’re ever at the Polaris Lowe’s, ask for Terry you’ll see exactly what I mean.
- SSSteveOct 24, 20251.0We purchased blinds from the Polaris location. The sales person was good at selling but hard to get hold of after that. Very hard to call that department, phone kept ringing many times and some of our emails did not receive a response. The installer was great both times when he came to measure and to install. Nice, professional, efficient. The entire process was not good. They use Pro Blinds for part of the process and Lowes for the other. We cancelled our initial measurement appt and promptly rescheduled. A day before they were to arrive I contacted them since I hadn't heard anything and that appt. was cancelled by someone, they couldn't tell who cancelled it or why. So everything was delayed. The coordination between Lowes and Pro Blinds was not seamless or efficient. So many texts and emails. We were asked to pay with little order info. I called and was told I should have also received a lot more info. which was subsequently sent so I knew the order was correct. Shame on Lowes for the whole process and for letting phones ring and ring and ring and doing nothing about it. There are too many other places to go so you don't have to put up with very poor customer service.
- DDDavid DePriestOct 21, 20255.0Vary knowledgeable, Wasn't even his area and know where to look.
- RMRebekah MeyerOct 11, 20255.0I’ve had a love/hate relationship with Lowe’s over the years. However recently my experience has improved. It used to be that the app was never correct when it directed you to the location of an item In the store. Recently the app has been much more accurate. This makes me much more likely to shop here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Columbus, OH?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more at Lowe's Home Improvement.
What are the operating hours for the Lowe's Home Improvement store in Columbus, OH?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, Sunday from 8:00 AM to 8:00 PM, with special holiday hours on select dates.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What are the accepted payment options at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
What types of installation services are available at Lowe's Home Improvement?
Lowe's provides installation services for appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC systems, lighting, playsets, water heaters, siding, sinks, smart home devices, tile flooring, toilets, vanities, washers and dryers, water filters, windows, roofing, fence, and flooring.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History before shipping it back. For in-store returns, provide proof of purchase at the customer service desk.
Is there a nearby propane exchange service from Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is a nearby propane supplier where customers can conveniently exchange propane tanks near Lowe's at 1465 Polaris Parkway, Columbus, OH.
Are there dining options close to Lowe's Home Improvement in Columbus, OH?
Yes, nearby dining options include Panera Bread, Pizza Hut Express, Taco Bell, Jersey Mike's Subs, and Starbucks, allowing customers to grab a meal or coffee before or after shopping at Lowe's.
Which nearby stores can complement my shopping experience at Lowe's Home Improvement?
Nearby stores such as Target Polaris for groceries and general shopping, Best Buy for electronics and appliances, and Five Below for discount goods can complement your visit to Lowe's for home improvement needs.