Brand Certified
Lowe's Home Improvement
4.2(1878 reviews)
Certified by Lowe's Home Improvement • Feb 22, 2026
Business Details
2345 Silver Drive, Columbus, OH
43211, United States
Certified by Lowe's Home Improvement • Feb 22, 2026
(614) 447-2851
Certified by Lowe's Home Improvement • Feb 22, 2026
https://www.lowes.com/store/OH-Columbus/1175
Certified by Lowe's Home Improvement • Feb 22, 2026
About
Certified by Lowe's Home Improvement • Feb 22, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Columbus, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Feb 22, 2026
Hours
Certified by Lowe's Home Improvement • Feb 22, 2026
Reviews
4.2
1,878 reviews
5 stars
1,058
4 stars
449
3 stars
177
2 stars
75
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly in the appliance and paint departments.
Product Availability
Customers frequently noted that the store had a good selection of items and that they were able to find what they needed.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including damage to property and poor communication.
Mixed Experiences
While many customers had positive interactions, there were also reports of rude or unhelpful staff, indicating inconsistency in service quality.
- CSCarl Sliwinski5 days ago5.0⭐️⭐️⭐️⭐️⭐️ Lowe’s Home Improvement is my go-to because of the staff. They’re excellent, friendly, and you can always find help when you need it. They also consistently have the tools and supplies I’m looking for, which makes every trip quick and easy.
- DADevan AkersFeb 6, 20262.0The Lowe’s on Silver Dr is the most useless hardware store ever. Employees have attitudes and are not willing to help. They never have anything of the things I have ever needed! Find another store!
- OZOrick ZieckerFeb 3, 20265.0I go here quite often, they always have what I need and have a great price. Plus they give points for future purches.
- DNDanny NicholsJan 24, 20265.0Dealt with Reed the GM or Store manager (I cannot remember) and he had empathy for the complex situation we were facing. Him and Amanda were excellent and understood the challenges of an order we had with some items in clearance that were appliances, and some lumber being delivered to a worksite of mine. He was very easy going and made sure we were taken care of. Him and Amanda walked us through some additional steps and tried to help our situation. Amanda finished the transaction and got everything in line. They really tried to go above and beyond to make the situation better. Thank you.
- FWF WJan 16, 20265.0I was incredibly fortunate to have Dena, the manager of the appliance department, assist me during a very stressful time. She truly went above and beyond to help resolve every issue I was dealing with and made sure everything was handled with care and professionalism. Dena genuinely looked out for me and worked hard to ensure there was an excellent solution in the end. Her kindness, patience, and sincere commitment to customer satisfaction meant so much to me. Even when I was overwhelmed, she was there every step of the way. I can’t thank her enough—thank you so much, Dena!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
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- Official website