Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,846 reviews
5 stars
988
4 stars
435
3 stars
164
2 stars
84
1 star
175
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff received praise for being helpful, while others were criticized for rudeness and lack of assistance.
Product Issues
Numerous complaints about product quality and installation services, particularly with appliances and flooring.
Store Experience
Customers appreciated the cleanliness and organization of the store, but some reported difficulties in finding items and receiving help.
Staff Knowledge
While some employees were noted for their helpfulness and product knowledge, others were described as unhelpful or uninformed.
Delivery and Refunds
Significant issues reported with delivery services and refund processes, leading to customer dissatisfaction.
- LCLarry ClapsaddleNov 1, 20255.0Tobias went above and beyond helping me find product I needed for my project! Everything worked out well for me! If you go to this Lowe’s hopefully Tobias is there because he gets it done! Best associate at any hardware store I’ve ever dealt with! Needs an award or something
- DCDon ColeOct 31, 20251.0First thing I been shopping with Lowe’s over 20 years and I will never be back me and my wife bought a fridge from Lowe’s they scratched it bringing it in and damaged my wall a very little damage and a small scratch I let it go but then the fridge didn’t work properly I called them within 12 hrs telling them it didn’t work after a week of being lied to and given the run around they told me they would replace it so I was like ok the guys came to take the old fridge out around 9 o’clock at night then they left my front door open and just left so I called and they told me that I wasn’t getting a fridge then I spoke with Lowe’s for like the 8th time that day again was lied too so of course all the food went bad then the next day I was told I would get a refund that day well that didn’t happen took almost 10 days to get my money back and then i didn’t even get it all back I had to call back in and they sent the rest and told me someone would be reaching out to me which they never did I went to Home Depot and bought a fridge and still to this day no call no offer to replace my food no nothing and there is a lot more to this story I just don’t want to keep typing also I have everything recorded so if they ever tried to say this didn’t happen I have proof just learn from my mistake and shop somewhere else because they will just lie right to your face
- LLLarry LongOct 31, 20255.0They are very friendly and helpful staff casual ambiance services great atmospheres good values good their great for community I was just by there today they have great selection of stuff
- AKAmad KhanOct 31, 20251.0Update: I've called multiple times to Lowe's and I get a run around answer or either they hang up on me without replying. They say they will look into this matter but never do. I purchased my countertops through Lowe’s, who outsources the material to Dal-Tile (the manufacturer) and the installation to KBR. The entire experience has been frustrating from start to finish. After installation, the countertops had to be replaced due to a manufacturer defect. When KBR came to replace them, their crew removed all the plumbing and the kitchen sink strainer but never reinstalled anything or returned the strainer (which came brand new with the sink). I reached out to Lowe’s, and they did absolutely nothing about it. They refused to take any responsibility or even acknowledge that it was their fault for hiring a company that clearly doesn’t stand behind their work. Lowe’s also never mentioned upfront that the countertop installation would be outsourced to another company. Overall, it’s been a terrible experience — no accountability, poor communication, and disappointing service all around. Definitely would not recommend purchasing countertops from Lowe’s or working with Dal-Tile or KBR.
- GJGreg JenkinsOct 15, 20255.0It was getting close to closing time and lumber department associate Miguel was more than willing to cut down some lumber for me, even though I was interrupting his re-stocking before store close. A++ for the customer service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Columbus, OH?
You can find appliances, bathroom supplies, building materials, paint, tools, flooring, garden equipment, home décor, and more at Lowe's Columbus store.
What are the store hours for Lowe's Home Improvement in Columbus?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you’ll also receive email updates.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's?
Yes, Lowe's provides a wide range of installation services including appliances, flooring, cabinetry, lighting, HVAC, and more.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return online. In-store returns require proof of purchase.
Is there a propane exchange service near Lowe's?
Yes, Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services for customers.
Where can I get key and locksmith services near Lowe's Columbus?
minuteKEY and Minute Key, both nearby, offer key and locksmith services that you can utilize before or after visiting Lowe's.
What other shopping options are near Lowe's Home Improvement in Columbus?
Nearby shopping options include Bargain Galore LLC and Bargains Galore, both discount and furniture stores, giving you more places to explore in the area.