Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,093 reviews
5 stars
1,088
4 stars
508
3 stars
206
2 stars
88
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful staff and long wait times for assistance.
Product Availability
Customers frequently experienced issues with product availability and organization, leading to frustration when items were out of stock or misplaced.
Employee Knowledge
A significant number of reviews indicated that employees lacked product knowledge, which hindered the shopping experience.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and product knowledge, highlighting a mix of experiences.
Store Environment
Several reviews mentioned cleanliness and organization issues within the store, affecting the overall shopping experience.
- MMM MNov 3, 20251.0This is my second time coming to this store and the employer treats me like a illiterate person because of my aperance I guess.
- GAGiovanni AcostaNov 3, 20253.0Not truck allowed but you can park in the street next to Lowe's
- BGBrad GodfreyOct 26, 20251.0They don’t do veterans discount anymore. Guess our service wasn’t good enough.
- BWBrandy WineOct 13, 20251.0Went in looking for one specific part, was told this isle or that isle. Checked 3 times in both isles. Nothing. Asked a second person for help and the response I received, I couldn't help but laugh. "Im not familiar with that department, let me find someone to help you" then i proceed to stand there for over 10 minutes and it felt like all the associates were avoiding me. Not really convinced the people that work here would know what a drill is if you asked for one. Its something I was about to buy with a company card as well, but even with that being said, ill gladly drive out of my way from now on to go to Home Depot or Menards.
- IBi BrettOct 7, 20252.0I recently ordered kitchen cabinets and part of the order was wrong when I picked it up. Only one person at the store - Alex Roseberry - is able to help fix this. Just one person. The manager relayed to me that Alex was on vacation and I would have to call this week to get help. I have called the store 7 times today. No one answers the phone in kitchen cabinets or customer service. In the time I have spent on the phone in phone tree hell, I could have just driven to the store. I will never order cabinets from Lowe's again. My issues with the cabinet quality will require a separate review.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Columbus, OH offer?
Lowe's offers hardware products, building materials, appliances, tools, paint, flooring, plumbing, outdoor equipment, and services like installation and delivery.
What are the store hours for Lowe's at 4141 Morse Crossing, Columbus, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
How can I check the status of my Lowe's order or arrange for pickup?
You can check order status online via your MyLowe’s account. You'll receive an email when your order is ready for in-store pickup at the designated area with photo ID.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer any installation services?
Yes, Lowe’s provides installation services for appliances, flooring, cabinets, doors, HVAC, and many other home improvement projects.
Are there any convenient nearby places if I need key or locksmith services while visiting Lowe's?
Yes, minuteKEY and Minute Key locksmith services are nearby, useful if you need key duplication or lock services during your Lowe’s visit.
Where can I exchange propane tanks near Lowe's?
Blue Rhino Propane Exchange is close by, convenient for exchanging propane tanks while shopping at Lowe’s Home Improvement.
What nearby stores can I visit for additional shopping options near Lowe's in Columbus?
Target Columbus NE offers department store and grocery shopping, and World Market and Kirkland’s provide home décor and furniture options nearby.
Are there dining options close to Lowe's in Columbus?
Yes, nearby dining options include Starbucks for coffee, Pizza Hut, Cumin & Curry for Indian cuisine, Pei Wei for Asian food, and Joe's Crab Shack for seafood.
How does Lowe's support DIYers and professionals in home improvement projects?
Lowe’s offers a wide selection of trusted brands, expert advice both in-store and online, plus easy returns, free delivery, and installation services to support all skill levels.