Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Columbus, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,102 reviews
5 stars
1,093
4 stars
510
3 stars
206
2 stars
88
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while others praised specific employees for their assistance.
Product Availability
Customers frequently noted issues with product availability and organization, leading to frustration when items were out of stock or difficult to locate.
Store Environment
Some reviews highlighted cleanliness and safety concerns, particularly in areas like the plant department, while others appreciated the variety of products and overall store layout.
Employee Knowledge
There were mixed reviews regarding employee knowledge, with some customers finding staff helpful and knowledgeable, while others reported a lack of expertise and assistance.
- AIAlonzo Contractors IncDec 23, 20255.0Good place
- CSChris SmithDec 23, 20251.0Pointless store, no employees want to help. Customer service desk just keeps sending you on a wild goose chase down random aisles.
- MTMark A. TruiniDec 10, 20255.0Mark at the pro desk is great!
- JSJonathan SauderNov 28, 20254.0Standard Lowe's. The staff was helpful. But they didn't have the part I needed in store - it needed to be special ordered.
- ABAnita BosawNov 23, 20251.0Worst customer service! Ordered a same day pickup. Waited for hours. Finally came the store and it said the order was ready. Got to the store, nothing was even started! Waited in store for a half hour. Then they offered no bags…as is I can juggle 7 boxes alone. NEVER ordering again! Eight employees standing around.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Columbus, OH offer?
Lowe's offers hardware products, building materials, appliances, tools, paint, flooring, plumbing, outdoor equipment, and services like installation and delivery.
What are the store hours for Lowe's at 4141 Morse Crossing, Columbus, OH?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary.
How can I check the status of my Lowe's order or arrange for pickup?
You can check order status online via your MyLowe’s account. You'll receive an email when your order is ready for in-store pickup at the designated area with photo ID.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's offer any installation services?
Yes, Lowe’s provides installation services for appliances, flooring, cabinets, doors, HVAC, and many other home improvement projects.
Are there any convenient nearby places if I need key or locksmith services while visiting Lowe's?
Yes, minuteKEY and Minute Key locksmith services are nearby, useful if you need key duplication or lock services during your Lowe’s visit.
Where can I exchange propane tanks near Lowe's?
Blue Rhino Propane Exchange is close by, convenient for exchanging propane tanks while shopping at Lowe’s Home Improvement.
What nearby stores can I visit for additional shopping options near Lowe's in Columbus?
Target Columbus NE offers department store and grocery shopping, and World Market and Kirkland’s provide home décor and furniture options nearby.
Are there dining options close to Lowe's in Columbus?
Yes, nearby dining options include Starbucks for coffee, Pizza Hut, Cumin & Curry for Indian cuisine, Pei Wei for Asian food, and Joe's Crab Shack for seafood.
How does Lowe's support DIYers and professionals in home improvement projects?
Lowe’s offers a wide selection of trusted brands, expert advice both in-store and online, plus easy returns, free delivery, and installation services to support all skill levels.