Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbus, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,164 reviews
5 stars
1,167
4 stars
551
3 stars
209
2 stars
81
1 star
156
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised helpful and friendly staff, others reported rude or unhelpful interactions, particularly in the appliance department.
Product Availability
Customers generally found that Lowe's had a good selection of products and were able to find what they needed, although some noted that certain items were out of stock.
Store Organization
The store was described as clean and well-organized by some, but others complained about cluttered aisles and difficulty navigating the store.
Checkout Experience
Several reviews mentioned issues with the checkout process, including long waits at self-checkouts and a lack of staffed registers.
Management Issues
There were multiple reports of poor management behavior, including rudeness towards customers and inadequate responses to complaints.
- CBCleveland Burks1 day ago5.0I found them screws I needed in the hardware department and even things I didn't come to buy.
- AJAmanda JenkinsNov 16, 20255.0I wanted to complete the store survey but didn’t have my receipt number. Jacob in the paint department was extremely helpful. He walked us through everything we’d need to paint our cabinets and was very personable.
- CCChris CampNov 7, 20255.0The clerk was very helpful in finding the products that I needed
- CSChristy SamplesOct 22, 20255.0Had to get a key made and thankfully it was a very fast easy process
- RTRyne ThunderhawkOct 3, 20255.0I had a wonderful experience at this Lowe’s location! The staff went above and beyond to help me find exactly what I needed, and they were patient and knowledgeable when answering my questions about some creative solutions I had in mind. Everyone was friendly and welcoming, and the highlight was at checkout where they even had treats for my dogs, such a thoughtful touch! It’s rare to find customer service this warm and genuine. I’ll definitely be back!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbus, OH?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, hardware, kitchen items, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Columbus?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with closures on certain holidays such as November 27 and December 25.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe's item numbers, brand names, or manufacturer's model numbers. Browsing by department is also available to explore their extensive selection.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa as payment methods.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return in your order history before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places of interest around Lowe's Columbus store?
Yes, nearby places include minuteKEY and Minute Key locksmiths, CashMax Ohio for financial services, and Great Southern Shopping Center, which offers a variety of shopping and transit options. These nearby locations can be convenient for customers before or after visiting Lowe's.
How can nearby transit options at Great Southern Shopping Center help me visit Lowe's?
Great Southern Shopping Center is a shopping and transit hub near Lowe's, providing accessible transportation options to reach the store easily. Customers can use these transit options to plan their travel to Lowe's Home Improvement in Columbus.
What nearby businesses offer personal care services near Lowe's Home Improvement?
Nearby personal care options include Full Vanity by Glamber (beauty salon and hair removal), Shelly's Hair Designs (beauty salon and barber), Famous Nails (nail salon), A and T Salon, and Southern Gallery Barbers. You might want to visit these places for grooming or beauty services alongside your shopping trip.
Does Lowe's Columbus store offer installation services for products purchased?
Yes, Lowe's provides various installation services including appliances installation, flooring installation, cabinets installation, HVAC installation, lighting and ceiling fan installation, and many more to assist customers with professional setup.