Business Details
About
Self-Storage FacilityPublic StorageMoving Supply StoreBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 19200 Neff Rd in Cleveland, OH today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, multiple entrance/exit gates, non climate controlled units available, lifts available, parking spaces, drive up climate controlled units, golf carts available, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
838 reviews
5 stars
789
4 stars
26
3 stars7
2 stars4
1 star12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Paul and Amber, received high praise for their friendliness, helpfulness, and professionalism.
Management Issues
Concerns were raised about management's inconsistency and lack of accountability, particularly regarding delivery agreements.
Cleanliness and Security
The facility was noted for being clean and secure, contributing to a positive customer experience.
Communication
Some customers experienced issues with communication regarding changes to their accounts and access to units.
- EOEdward O'NEAL4 days ago5.0I've been dealing with Paul for a matter of years and he's always been a good he always been good thank you
- NLNicole LawrenceJan 5, 20265.0Great service Paul Shaun keep communicating an later made me comfortable doing business here
- AJAngie JinnaDec 31, 20255.0The staff is SO friendly and goes above and beyond to assist and mae sure you are renting the exact size space you need.
- KLKevin LeongDec 31, 20251.0I have used Extra Space Storage locations all across the U.S. for years and have never had an issue like this. Before shipping a large volume of packages for a real estate project, I specifically called this location to confirm whether they accept deliveries under a Hold Harmless Agreement. Sean, who works on site, checked with his team and management, confirmed it was allowed, and sent me the Hold Harmless Agreement, which I signed. Based on that confirmation, I proceeded with shipments. After the first day of deliveries, Renee, a regional or higher level manager, called and abruptly reversed the decision, stating they would no longer accept packages. This caused multiple deliveries to be rejected and returned to sellers, forcing reorders, delaying my project, and creating unnecessary costs and stress. What made this worse was Renee’s behavior. She was not cooperative, did not provide any solutions, and showed no willingness to help resolve the situation despite the prior agreement. Instead of working toward a resolution, she simply shut it down. This level of inconsistency and lack of accountability is extremely unprofessional, and in my opinion, not how a manager should operate. Sean was polite, helpful, and professional throughout the process, and it is clear he was following direction from above. I would strongly advise against using this location if you need to ship packages. Based on my experience, management cannot be relied on to honor agreements, and Renee’s handling of this situation was unacceptable. I will not work with this location again.
- SPSarah PetersDec 27, 20255.0Paul is very professional, very helpful & great sense of humor. He was very helpful with getting me started with my unit
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Cleveland, including North Collinwood, the Waterloo Arts District, South - Collinwood, Euclid - Green, and more.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near Neff Rd & St Clair Ave.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you offer boat storage solutions?
Yes! At Extra Space Storage we offer outdoor parking, covered parking, and indoor storage solutions for boats of all sizes.
What are the access hours for Extra Space Storage on weekdays?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekdays from Monday to Friday.
Does Extra Space Storage offer climate-controlled storage units?
Yes, most Extra Space Storage facilities offer climate-controlled units suitable for temperature-sensitive items, along with standard units without climate control.
Can I drive directly up to my storage unit at Extra Space Storage?
Yes, Extra Space Storage offers drive-up access, allowing you to conveniently pull your vehicle right up to your unit for easy loading and unloading.
What payment options are accepted at Extra Space Storage?
Extra Space Storage accepts various payment options including American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Does Extra Space Storage provide moving and packing supplies for purchase?
Yes, a variety of moving and packing supplies are available for purchase online and at the facility.
Is there a manager living on site at Extra Space Storage?
Yes, Extra Space Storage has an on-site resident manager to assist customers and maintain security.
Where is Extra Space Storage located in Cleveland?
Extra Space Storage is located at 19200 Neff Rd, Cleveland, OH 44119, near the intersection of Neff Rd & St Clair Ave.
What nearby self-storage competitors are close to Extra Space Storage?
Life Storage is a nearby self-storage facility offering services such as truck rentals and automotive retail, providing additional options for storage and moving needs around Cleveland.
Are there any nearby automotive services close to Extra Space Storage?
Yes, customers can find several nearby automotive services including STP Motors LLC, Rusak Motors, and American Auto Credit, which provide auto sales and repair options convenient for vehicle storage or maintenance.
What entertainment or shopping options are near Extra Space Storage for customers?
Customers can visit nearby places like Adultmart for shopping and adult entertainment, or Coach's Place and Executive's Den for bar and pub experiences after their storage visit.