Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
456 reviews
5 stars
431
4 stars
10
3 stars2
2 stars0
1 star
13
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the knowledgeable and friendly sales staff, particularly Ritchie, for providing a no-pressure and informative shopping experience.
Product Quality
Many reviews highlighted the comfort and quality of the mattresses, with customers expressing satisfaction after trying them out in-store.
Delivery Issues
Some customers reported dissatisfaction with the delivery and setup process, indicating a lack of communication and issues with the products received.
Customer Service
Overall, the customer service was noted as excellent, with staff being described as helpful, friendly, and attentive.
- TCTheresa CurnowJan 2, 20265.0I went to a couple different mattress stores with zero intention of even going into the Tempur-pedic store. Unimpressed with other offerings though I was encouraged to try it. It was like a night and day experience. Ritchie was perfect sales associate - knowledgeable but no pressure. Had immediate answers to all questions. And the product itself was superior. I was warned it wouldn’t feel quite the same when it arrived, and having been delivered in 20degree weather I can attest to feeling like my coffin would likely feel more plush. After warming up it has been very nice. Delivery/setup was easy which was also in stark contrast to other options I’d shopped. Split king fit perfectly in my current king frame as promised! Have only had it a few days but so far it’s a highly recommend! Side note: I was also hesitant to shop at Kenwood for fear of price being elevated but learned, like Apple etc, the price is the same regardless so you are better off at the flagship Kenwood store.
- TFTina FresonDec 29, 20255.0Ritchie was the best! Not pushy at all and answered all of our questions. He was literally the best salesperson we have ever dealt.
- ELEmily LawalDec 29, 20255.0Erin was so great in helping us pick out a pillow! She was so positive and helpful but also wasn’t too pushy!
- RRReniDec 23, 20255.0Erin and Steven worked here when I went to the mall and the mattresses were so comfy and even had a cooling option! I loved how nice they were and very cool about the whole situation, I am most definitely coming back here maybe to even buy a mattress here! Great customer service
- RPRush PackhamDec 23, 20255.0Erin was very energetic and helpful! She helped with different ways to use pillows since everyone has a different style of sleeping. Very creative I’d recommend her!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. If your frame is non-standard or unusual, check the specific mattress dimensions or consult with our sleep experts.
How will my new mattress be delivered?
Most Tempur-Pedic mattresses here, except the TEMPUR-Cloud, come with free White Glove delivery, which includes setup and plastic removal. The TEMPUR-Cloud ships compressed to your door and requires self-setup.
What is the difference between Medium and Medium Hybrid mattresses?
Medium Hybrid mattresses combine TEMPUR® materials with a coil system for added responsiveness and pressure relief, offering a softer feel than Medium non-hybrid mattresses, which are all foam.
Do you offer custom mattresses for RVs, boats, or other special sizes?
Yes, customization is available through our authorized partner. Providing your custom dimensions will help us expedite your order. Call 888-811-5053 to speak with a Sleep Expert.
Can I purchase replacement covers for my Tempur-Pedic mattress at this store?
Yes, replacement covers are available for mattresses with removable covers. You can order online for current models or get assistance in-store for older models.
What are the store hours for the Tempur-Pedic Flagship Store at Kenwood Mall?
We are open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods does the Tempur-Pedic Flagship Store accept?
We accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Are in-store pickup and delivery options available at this store?
Yes, we offer both in-store pickup and delivery services for your convenience.
What nearby stores can I visit after shopping at Tempur-Pedic Flagship Store in Kenwood Mall?
You can visit several nearby stores including Vans Store Kenwood, Tradehome Shoes, PINK, and Sephora right within Kenwood Mall for shoes, fashion, and beauty products.
Are there dining options close to the Tempur-Pedic Flagship Store in Kenwood Mall?
Yes, nearby dining options include Cinnabon for baked goods and smoothies, Auntie Anne's Pretzels for quick snacks, and Red Robin Gourmet Burgers for a full restaurant experience.
Can I combine a visit to Tempur-Pedic Flagship Store with beauty or spa services nearby?
Absolutely, nearby places like Regis Salon, Bluemercury, and Ultraceuticals Kenwood offer hair, beauty, and spa services you can enjoy before or after your mattress shopping.