Business Details
About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
441 reviews
5 stars
417
4 stars
10
3 stars2
2 stars0
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Ritchie received numerous accolades for his exceptional customer service, being described as knowledgeable, friendly, and helpful.
Product Knowledge
Staff members, particularly Ritchie and Alex, were frequently praised for their extensive knowledge about mattresses and related products.
Sales Experience
Customers appreciated the no-pressure sales environment, allowing them to make informed decisions without feeling rushed.
Overall Satisfaction
Many reviews highlighted a positive overall experience, with customers expressing excitement about their purchases and recommending the store.
Delivery Issues
Some customers reported delays and issues with delivery communication after purchase, indicating a need for improvement in this area.
- WCWilliam CoburnNov 1, 20255.0Amazing service from Ritchie
- JJJaywitheakNov 1, 20255.0Amazing friendly employee Ritchi
- CSCaleb SnyderNov 1, 20255.0Amazing service from Ritchieđź’Ż
- MHMike HollowayOct 28, 20255.0We can't say enough about our visit to the Tempur- Pedic Flagship store. From the moment we entered the store, Steven was extremely friendly and attentive not to mention very knowledgeable. He answered all of our questions and went the extra mile to make sure we had all the information we needed.
- JGJordan GraciaOct 13, 20255.0I’m not surprised to see so many 5 star reviews, especially calling out Ritchie specifically. He is so knowledgeable, and his expertise combined with his no-pressure guidance made us feel so comfortable while learning about the products, and ultimately purchasing!
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. If your frame is non-standard or unusual, check the specific mattress dimensions or consult with our sleep experts.
How will my new mattress be delivered?
Most Tempur-Pedic mattresses here, except the TEMPUR-Cloud, come with free White Glove delivery, which includes setup and plastic removal. The TEMPUR-Cloud ships compressed to your door and requires self-setup.
What is the difference between Medium and Medium Hybrid mattresses?
Medium Hybrid mattresses combine TEMPUR® materials with a coil system for added responsiveness and pressure relief, offering a softer feel than Medium non-hybrid mattresses, which are all foam.
Do you offer custom mattresses for RVs, boats, or other special sizes?
Yes, customization is available through our authorized partner. Providing your custom dimensions will help us expedite your order. Call 888-811-5053 to speak with a Sleep Expert.
Can I purchase replacement covers for my Tempur-Pedic mattress at this store?
Yes, replacement covers are available for mattresses with removable covers. You can order online for current models or get assistance in-store for older models.
What are the store hours for the Tempur-Pedic Flagship Store at Kenwood Mall?
We are open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What payment methods does the Tempur-Pedic Flagship Store accept?
We accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Are in-store pickup and delivery options available at this store?
Yes, we offer both in-store pickup and delivery services for your convenience.
What nearby stores can I visit after shopping at Tempur-Pedic Flagship Store in Kenwood Mall?
You can visit several nearby stores including Vans Store Kenwood, Tradehome Shoes, PINK, and Sephora right within Kenwood Mall for shoes, fashion, and beauty products.
Are there dining options close to the Tempur-Pedic Flagship Store in Kenwood Mall?
Yes, nearby dining options include Cinnabon for baked goods and smoothies, Auntie Anne's Pretzels for quick snacks, and Red Robin Gourmet Burgers for a full restaurant experience.
Can I combine a visit to Tempur-Pedic Flagship Store with beauty or spa services nearby?
Absolutely, nearby places like Regis Salon, Bluemercury, and Ultraceuticals Kenwood offer hair, beauty, and spa services you can enjoy before or after your mattress shopping.