Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cincinnati, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,194 reviews
5 stars
1,119
4 stars
569
3 stars
225
2 stars
104
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers generally found that Lowe's had a good selection of products for home improvement needs, although some noted issues with stock levels and specific items being unavailable.
Mixed Experiences
While many reviews highlighted positive experiences, there were significant complaints regarding customer service, particularly in handling returns and accountability for issues with products.
Store Cleanliness
The stores were frequently described as clean and well-organized, contributing to a pleasant shopping experience.
Staffing Issues
Several customers expressed frustration with the availability of staff, noting difficulty in finding assistance when needed.
- RZRaymond ZimmermannNov 7, 20253.0As a contractor, I have no choice.
- JBJacob BradfordOct 18, 20255.0It's like I'm a kid in a candy store. I can't not give Lowe's 5 stars.
- LDLora DamronOct 9, 20255.0Wonderful experience today at Lowe's. Eugene (paint department) and Heath (self checkout) were both helpful and friendly.
- KBKeith BresnahanOct 2, 20255.0I was just at the Norwood Lowe’s today around 3 pm. Ryan was very helpful in the garden section when he saw us loaded down with 15 bags of mulch and other supplies. He asked us to let him know when we were checking out and said he’d be happy to help load our vehicle. Once we checked out and they called for someone, he showed up ready to take care of us with a smile. He managed to Tetris 15 bags of mulch plus other supplies into our vehicle like it was nothing. We were very happy with our experience with Ryan, specifically. Thanks!
- NRNicholas ReckersOct 1, 20255.0I go here A LOT. People that work here are very kind and helpful, very few issues with that area. Return counter is excellent too - they are all working a tough desk with customer service and all - and they all manage to be very kind. Jayden especially has been very helpful and kind/respectful - as I go to this counter a lot too. :-)
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cincinnati, OH?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hand tools, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, tools, and more.
What are the store hours for Lowe's Home Improvement in Cincinnati?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and some days the store may be closed.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How do I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates regarding your order status.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History, while in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby places to get propane if I visit Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient for customers needing propane while shopping at Lowe's.
Where can I find key and locksmith services near Lowe's in Cincinnati?
minuteKEY and Minute Key, both key and locksmith service providers, are located near Lowe's Home Improvement for any key-related needs.
What other home improvement stores are near Lowe's?
Home Emporium, which is also a hardware and home improvement store as well as a furniture store, is located nearby Lowe's Home Improvement.
Are there places to eat near Lowe's Home Improvement in Cincinnati?
Yes, McDonald's and Rally's fast food restaurants are nearby, convenient for grabbing a meal before or after shopping at Lowe's.