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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Cincinnati, OH offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,604 reviews
5 stars
851
4 stars
389
3 stars
171
2 stars
58
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness, others were criticized for being unresponsive or unhelpful.
Product Availability
Customers generally found that Lowe's had a good selection of products and were able to find what they needed.
Checkout Experience
Many customers expressed frustration with the self-checkout process, citing long wait times and a lack of human cashiers.
Delivery Issues
Several reviews highlighted problems with third-party delivery services, leading to dissatisfaction with the overall delivery experience.
Store Environment
The store is often described as clean, organized, and well-stocked, contributing to a positive shopping experience.
- TBTom Burkhardt3 days ago5.0Clean, good friendly service.
- ZHZachary HillDec 8, 20253.0Customer service is alright. Mike the manager I believe, is very unhelpful, you could tell he did not want to help me get a Christmas tree despite being pointed to get help from him. I went to get a cart as I did not know where they were and when I got back he was gone from the vicinity. Connie on the other hand AMAZING service and you can tell she loves her job and takes the customer relations part of her job very serious.
- BBBrad BellDec 1, 20255.0I purchased all of my kitchen and laundry appliances at the Green Township Lowes. It took me approximately four to five trips to the store to make these purchases happen and each time the service has been fair and thorough. I really wish I could remember the name of the one gentleman who works in appliances, but as of now, I can't remember his name. I will come back to edit this post later and add his name. In any event, my customer service experience at this particular Lowes was very high quality. I also felt that the installation was high quality as well. Although, on the other hand, the installers can be a bit nit-picky. If the installation space is not 110% perfect, then they won't install, but I guess from their perspective, it has to be that way with respect to liability. If installers have to come back for a second time, which happened twice for me, Lowes is VERY fair with how they treat such situations and there is no additional cost. In my experience, in the battle between Lowes and Home Depot, Lowes wins hands-down by a mile.
- KJKyle JonesNov 18, 20255.0Super quick
- AJAllen Cox jr.Nov 15, 20255.0Anything You Need for Your Home is There⭐⭐⭐⭐⭐💪🏾💯🖖🏾😎👑♟️‼️
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Cincinnati, OH?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing supplies, tools, and more at Lowe's.
What are the operating hours of Lowe's Home Improvement store in Cincinnati?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, 8:00 AM to 8:00 PM on Sunday, with special holiday hours on Thanksgiving, Christmas, and New Year's.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Checks, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can start online, and in-store returns require proof of purchase at the customer service desk.
Does Lowe's provide installation services for products?
Yes, Lowe's offers installation services for appliances, flooring, cabinets, lighting, doors, HVAC, roofing, and more.
Which nearby places can help me with key or locksmith services while visiting Lowe's?
Nearby minuteKEY and Minute Key offer key and locksmith services conveniently close to Lowe's.
Are there any nearby dining options to visit before or after shopping at Lowe's?
Yes, Cooper's Hawk Winery & Restaurant and McAlister's Deli are nearby great dining options.
Where can I find propane exchange services near Lowe's in Cincinnati?
Blue Rhino Propane Exchange is located nearby and offers convenient propane exchange services.