Extra Space Storage

4.8
964 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 101 Glendale Milford Rd in Cincinnati, OH today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, multiple entrance/exit gates, non climate controlled units available, parking spaces, personal access hour, RV parking, golf carts available, kiosk, military discount, wide drive isles, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
101 Glendale Milford Rd, Cincinnati, OH
45215, United States

Hours

Reviews

4.8
964 reviews
5 stars
875
4 stars
47
3 stars
14
2 stars
6
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Courtney and Mella, for their friendliness, professionalism, and helpfulness.

Cleanliness

The facility is frequently noted for being clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Issues

Several reviews mentioned dissatisfaction with sudden price increases after initial rental periods, leading to frustration among customers.

Mixed Experiences

While many customers had positive interactions, some reported issues with service delays and miscommunication regarding unit details.
  • DK
    Douglas Kennedy
    3 days ago
    5.0
    Katie and Courtney they are so much help when I called and asked questions about the storage units. I will definitely be letting people know about this company.
  • DJ
    David Jordan
    4 days ago
    5.0
    Katie was very knowledgeable and polite during initial setup.
  • PP
    Penny Paperroute
    Dec 30, 2025
    1.0
    Rented a space from this place, changed my mind when there was no lock inside. Went the next day to close my account and get a refund. Courtney said the refund will be back on my card. No refund. We go back to inform Courtney that no refund showed up. She offers a "check". She says again it will be back on the card. Nothing still. For being a "manager" and no education how to do this is quite pathetic. She claimed our number which has been active for 3 years gave a "busy signal". Funny, that's a first and only time. Then she claimed she tried 3 times to do the refund and my active bank account supposedly is a deactivated card. Again, a first and only. Don't rent from this place, it's a joke to deal with the people.
  • JM
    Jose Martinez
    Dec 17, 2025
    5.0
    Katy was absolutely amazing at Extra Space Storage. From the moment I arrived, she was friendly, professional, and extremely helpful
  • CW
    Charnette Willis
    Dec 16, 2025
    2.0
    The staff doesn't do their job in a timely manner which becomes a major inconvenience for customers.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.