Business Details
About
Swimming Pool Supply StoreGrill StoreHot Tub StoreOutdoor Furniture StoreSwimming Pool ContractorSwimming Pool Repair Service
Are you looking for a swimming pool in the Cincinnati area? Look no further than Eastgate Pools & Spas. As the largest pool builder in the region, we are your full-service swimming pool supply store. Whether you are looking for an in-ground pool, above ground pool, hot tub, or spa, we’ve got you covered. Our Cincinnati pool store also has a large selection of pool supplies and accessories, hot tub covers, Big Green Egg grills, patio furniture, fire pits, Adirondack chairs, and more to make your outdoor space the place to be this summer. Our pool contractors provide services for pool repairs, pool openings, pool closings, or liner replacement. Visit our pool and hot tub store in Cincinnati or call us to get started on building your new pool!
Location
Eastgate Pools & Spas
685 Cincinnati-Batavia Pike, Cincinnati, OH
45245, United States
Hours
Reviews
4.0
296 reviews
5 stars
179
4 stars
39
3 stars
21
2 stars
14
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and knowledgeable, there were significant complaints about poor follow-up and accountability, particularly regarding service issues.
Product Quality
Several customers expressed dissatisfaction with the quality of products, particularly pools and parts, citing issues like rust and installation problems.
Installation Experience
Mixed reviews on installation experiences; some customers were pleased with the efficiency and professionalism, while others reported damage to property and poor workmanship.
Pricing Concerns
Customers noted that prices were generally higher than competitors, leading to some frustration, especially when combined with service issues.
Knowledge and Expertise
The staff's expertise in pool maintenance and product knowledge received consistent praise, with many customers appreciating the helpful advice and recommendations.
- LJLora JablonskiAug 31, 20255.0Scott P. Is very knowledgeable! Learned a lot from him and now we are having a pool installed. Scott made sure we understood everything and answered all questions we had.
- JBJoey BurtonAug 28, 20255.0If you own a pool or spa this is the place to go for all your needs for chemicals and water testing and advice.
- JDJerry DavisAug 17, 20252.0Overpriced mainly cater to the upper class I can get alot of the furniture half the price from the Amish thats better quality
- WGWade GerdemannAug 8, 20251.0Writing another poor review as this seems to be the only way to get a response from the service department. Eastgate installed our pool in Sept of 2022 and there were creases in the liner at that time. We live in KY, so we're on a hill, and at the time Johnathon said it could be due to the water on the hill and a retaining wall would be needed, even though the installers said that the drainage that was installed was sufficient. Although we didn't believe that was the case, we spent the money and installed a retaining wall anyway, and the creases have yet to be addressed or corrected, nor have we gotten any type of response back after countless phone calls, voice messages and texts (that were actually read by aforementioned individual). I feel like Eastgate is not being accountable for their actions and passing the buck until the issue goes away, or we get frustrated enough to just say the hell with it. A response would be greatly appreciated. Thanks.
- JGJamie GerdemannAug 8, 20251.0I have creases in my pool that JONATHAN said he would take care of over a year ago. He will not return my phone calls or texts. I have called the service department, and they refuse to schedule a service appointment stating that they can’t take care of this- it’s JONATHAN’s job. JONATHAN isn’t doing his job. The pool liner is under warranty. If you need a pool go somewhere else as the follow through and responsibility for their product and workmanship is not present. As for the service department- whenever we have called and had questions they have been wonderful!
Frequently Asked Questions About Eastgate Pools & Spas
Do you sell Poly furniture?
Yes! At Eastgate Pools, we stock a HUGE selection of Berlin Gardens and Telescope Casual Poly furniture and we would love to show you the quality, the comfort, AND the great looks of both manufacturers. And if our huge selection still isn’t what you have in mind, we welcome special orders!
How often should I test my pool water?
It is recommended that you test your pool water a few (3-5) times per week. This will familiarize you with the slight differences in colors that will tell how your water is "doing." If you would like to compare your results with ours, we have state of the art water testing equipment that provides accurate results as well as helpful information such as safe ranges and proper adjustment dosages. We are always happy to help get you on the right track. Just bring us 12-16 ounces of pool water, taken from 18-24" below the surface, and we will be able to take it from there.
How large of an area do I need for an above ground pool?
When the installer levels the area where the above ground pool will be placed, they will level 3 feet more than the pool size in all directions. This means that a 12'x24' oval pool will require approximately 18'x30' to properly place it. A 24' diameter round above ground pool will require a 27' diameter to contain it.
Should I treat my pool any differently after heavy swimmer usage or heavy rain?
These two situations can cause an influx of organic and other waste products. They can tax your sanitizer's effectiveness. The best way to prevent cloudiness and algae growth is to increase your pool's sanitizer level by shocking the pool water, either with liquid chlorine or a granular shock treatment like our Simple Salt Shimmer 2. Ask your Eastgate Pools and Spas professional for details.
How do I make my above-ground pool maintenance free?
No above ground pool is 100% maintenance free. There are a number of automatic pool cleaners that your sales professional can tell you about. They will reduce your labor load greatly. Kick back and relax while an automatic pool cleaner keeps your pool nice and clean!
In terms of chemical maintenance, the Simple Salt System will make it much easier to stay on top of your above ground pool's water chemistry and cleanliness. It all starts with the mineral chamber, which dispenses minerals to help keep the water clean, safe, and clear. In addition to those minerals, Simple Salt Shimmer 2 is added weekly and Simple Salt Vivid (clarifying enzymes) are added once every two weeks to help keep the pool water soft, silky and clear! Overall, maintenance and work will be reduced substantially by this system. Be sure to ask your salesperson about the benefits of The Simple Salt System today.
How long should a spa last me?
While the upkeep of the spa and preventative maintenance affects this answer, the average spa will last approximately 10 to 15 years. We have witnessed many spas, however, that have far exceeded that estimate.
Does Eastgate Pools & Spas offer Poly furniture?
Yes, Eastgate Pools & Spas stocks a huge selection of Berlin Gardens and Telescope Casual Poly furniture and also welcomes special orders.
How often should I test my pool water when using Eastgate Pools & Spas services?
It is recommended to test your pool water 3-5 times per week. Eastgate Pools & Spas offers accurate water testing and helps with safe ranges and adjustment dosages if you bring 12-16 ounces of pool water from 18-24 inches below the surface.
What area should I prepare for installing an above ground pool?
You should prepare an area approximately 3 feet larger in all directions than the pool size. For example, a 12'x24' oval pool needs about an 18'x30' area, and a 24' diameter round pool needs a 27' diameter area.
How should I treat my pool after heavy swimmer usage or heavy rain?
You should increase your pool's sanitizer level by shocking the pool water with liquid chlorine or granular shock treatment like Simple Salt Shimmer 2 to prevent cloudiness and algae growth.
Can I make my above-ground pool maintenance free with Eastgate Pools & Spas?
No pool is 100% maintenance free, but Eastgate Pools & Spas offers automatic pool cleaners and the Simple Salt System that reduces maintenance workload significantly while keeping water clean and clear.
How long can I expect a spa to last with proper maintenance?
On average, a spa lasts about 10 to 15 years, though with good upkeep it can exceed that estimate.
What are Eastgate Pools & Spas operating hours?
They are open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is Eastgate Pools & Spas located?
Eastgate Pools & Spas is located at 685 Cincinnati-Batavia Pike, Cincinnati, OH 45245, United States.
What nearby places can I visit around Eastgate Pools & Spas?
Nearby you can visit Backstop Sports for gym and active life activities, Sherwin-Williams Commercial Paint Store for paint supplies, or Margaret's Heart Senior Day Center for senior services.
Are there automotive service providers near Eastgate Pools & Spas?
Yes, nearby automotive services include KOI Auto Parts Refinish Supply, Cottman Transmission and Total Auto Care, and LINE-X of Cincinnati for customization and repairs.