Metropolitan Dry Cleaners

Reviews

• VA

  Vai Avanti

  Nov 10, 2025
  5.0
  Genuinely, a well-run place with excellent service. The minor issues we've had were always cheerfully addressed & quickly resolved! Glad to have them in our neighborhood.
• CP

  Connie Pester

  Nov 1, 2017
  1.0
  Called for a price to launder a bedspread, was quoted 12.98,, the actual price was 39.68 (this was a simple item purchased at Sears - nothing fancy (should have just bought a new one, me bad). When I picked it up I paid for it with my debit card. Got home, checked my bank account and I had been charged TWICE for the service. Called Metropolitan and was told *I* had to resolve with my bank, not their problem (in the background I heard employees saying they wished their machine would quit doing this!). Advise watching these people carefully.......they won't be getting any more of my business. Unethical and no customer service.
• JB

  Jerry Brewster

  Jan 19, 2017
  2.0
  This establishment had an opportunity to win my business. I send all of my dress shirts out to be laundered and pressed so I was interested to try Metropolitan Cleaners with a $20 gift certificate I received. I gave them about 2 weeks worth of dress shirts. They came back cleaned and pressed, but at least one of the shirts had the area around the front buttons pressed so poorly that I'm must re-press it myself or take the shirt back to be re-pressed. In 10 years of sending my shirts out to different cleaners, I've never experienced a problem like this. As a matter of fact, other businesses have gone so far as to deliver my shirts to me. Sorry, Metropolitan. You failed to earn my business.
• KT

  Katie T

  Nov 2, 2015
  1.0
  Absolutely horrible. I got 2 recommendations to go to this place to have my $6,000 wedding dress cleaned. A month after I dropped it off I still didn't get a phone call telling me it was finished so I stopped by the store. A few minutes later they come out and put a siran wrapped bundle on the counter with a "cannot be serviced" sticker on it. It was heartbreaking to see my gorgeous gown literally crumpled up into a ball held together with plastic wrap and tape. I'm so upset and infuriated I wasn't contacted earlier or notified I don't even have words. If you can't service it that's fine, I understand some materials are more difficult. But don't wrap my dress into a ball when you have a hanger and dress bag I provided you and certainly don't let me wait around a month thinking I was going to pick up my gown all finished. Do not trust your clothing with them.

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