Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Brooklyn, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,480 reviews
5 stars
1,275
4 stars
600
3 stars
257
2 stars
104
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being unresponsive or rude.
Product Issues
Several customers reported issues with product quality and delivery, including missing items and poor performance of appliances.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Employee Helpfulness
While some customers found employees to be very helpful and knowledgeable, others experienced long waits for assistance or no help at all.
Delivery Problems
Numerous complaints about delivery services, including missed appointments and lack of communication regarding delivery windows.
- RGRy GNov 11, 20255.0Clean organized great service if you can find someone not like home depot you have to track someone down but more of a choice than home Depot different brands fair prices I will consider switching from the depot to here
- CCCraig Williams Crg6142Nov 10, 20251.0Bought a security entry door 1 month later still no door
- KPKathy PylesOct 24, 20251.0Day before Labor Day I went there and bought a Maytag pet Pro washer I called back the day after Labor Day for them to tell me because I didn't buy it with a Lowe's credit card I had no warranty on it I had to call the manufacturer Maytag manufacturer kind of blew me off this is truly the worst washer I've ever bought my husband and I are in our 60s the washer works like crap you can only put a handful of items in it and it doesn't spin out half the time and if I leave it on and it stays on and it takes hours to wash a load I woke up in the morning washer was still running still draining it had been draining all night long the washer was still draining and running had been running all night long I would never deal with Lowe's company again $747 down the drain cuz now I have to buy a new washer I can't live with this money truly wasted and horrible service only part that was good about it was there was two good delivery men that were very helpful
- OLOlga La LlaveOct 23, 20255.0Store has everything you need for gardening, and if you can find what you want, ask, and they will direct you..very polite staff, they smile and ask you if you find what you were looking for...they are willing to help you find what you are looking for...
- EDElizabeth DOct 16, 20251.0I will not order from Lowes ever again. I ordered a gas oven online from this store on 10/13 and choose the next day delivery for 10/14. I also chose to have my old stove removed and the new one installed. The delivery workers did not do any of that. They left my new oven on my porch and left. After calling 3-4 different numbers and speaking to multiple people, I was told someone will come the next day, 10/15, & do what I paid to have done. Come the next day, they did not come. No phone call or text. My mother called to find out why they didn't come and they told her they tried calling me which is a lie, I received no call. Then they tried saying they called her but they don't have her number, so another lie. After emailing TK from customer relations, I pretty much got told the reason it was not installed on the day of delivery is because of cats. They complained about cats outside which I have no control of. There are a lot of abandoned cats in the neighborhood that I and my neighbors care for. So then I get told someone will come 10/16 (today). They did and they did what I paid for; they were nice and they had no issues. The guy took a picture of the handle on the oven because it came dent and he told me I can request a refund on that part or get a new handle installed, which I plan a refund but I am sure Lowes will give me a hard time on that too. This store caused me nothing be stress, anger, and sadness. Caused my disabled mother a ton of stress while she tried helping me with this. I appreciate that they came out to do what should've been done 2 days ago, but I will never order from here again. They didn't even offer a refund on installation or anything for the horrible service I received. *update: got the refund for the dent
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Brooklyn, OH offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Brooklyn, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are provided if your order status changes.
What services does Lowe's Home Improvement provide?
Lowe's provides various installation services including appliances, blinds, cabinets, flooring, lighting, HVAC, roofing, and more.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services.
Which payment options are accepted at Lowe's Home Improvement in Brooklyn, OH?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places where I can get propane exchanged?
Yes, Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services near Lowe's.
Where can I get my keys duplicated near Lowe's Home Improvement?
Minute Key and Minute Key locksmith services are located nearby, making it easy to get key duplication and locksmith services close to Lowe's.
What dining options are available near Lowe's Home Improvement?
Nearby dining options include Crumbl Cookies, Five Guys, Cicis Cleveland, Kintaro (sushi and Japanese cuisine), Wingstop, Penn Station East Coast Subs, and Applebee's Grill + Bar, offering a variety of meals before or after shopping.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be initiated online for Lowes.com purchases or in-store with proof of purchase at the customer service desk.