Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Avon, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,349 reviews
5 stars
750
4 stars
315
3 stars
120
2 stars
47
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude and unprofessional behavior from employees, particularly a manager named Isiah.
Product Availability
Customers appreciate the variety and availability of products, often finding what they need, but some have experienced issues with stock and order fulfillment.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Installation Issues
Several reviews highlight significant problems with installation services, including delays and poor workmanship, leading to customer dissatisfaction.
Checkout Experience
While some customers appreciate the self-checkout options, others express frustration over the lack of cashiers and assistance during checkout.
- CBChristina Bernard6 days ago5.0Had a wonderful experience in plumbing. Kurt went above and helping me with product selection and pricing. Best customer service. Thank you Lowes!
- TRT.J. RoseNov 13, 20251.0I would rate Lowes a zero if it was an option. We ordered windows from lowes for our home. When install day came, I had scheduled a day off work. The installers who came and measured called me and said some of the window designs appeared to be different from what was on the order and discussed at the install walkthrough. The sizes were correct, but design of the mutton bars was wrong. They suggested we could do the install, and lowes would replace the sashes due to the wrong part ordered. Well since that day, it has been nothing but lies and bs from everyone we have spoken to, both in store and on the line with customer service. Their managers are a joke and dont return calls when promised, they don't answer the phone on follow up calls, and the entire experience has been absolutely terrible. Lowes has wasted more of our time, and now money, with absolutely terrible customer service. DO NOT BUY ANYTHING FROM LOWES. This extends past just the store, as we spoke to their "Region" manager with the same broken promises and lack of follow through. Congrats on losing a customer and creating an advocate to let everyone know to avoid your stores. #lowes#theworst
- BLBen LogoNov 10, 20252.0do not let them install your windows for you, they do the opposite of "home improvement"
- BGBrandon GibbinsNov 1, 20255.0Great experience this morning at Lowe's in Avon. Needed help in store to get down a bunk of wainscoting panels (for only 1 piece!) and then needed in-store cutting service. Everyone who I interacted with was friendly, helpful, and did not act like it was a hassle at all (even though I could see how it could be viewed that way to get the tow motor out, block aisle, get bunk down, unwrap, to get only one piece, and then take time to make 2 cuts). Cody in particular was extremely helpful taking the lead and accommodating, as was the associate who helped me checked stock and get some help to find it, and the person at the pro-desk when checking out was friendly. The team deserves recognition so I wanted to leave a positive review... small but great customer interactions like these really does have a large impact on likelihood to return for future purchases. Thank you!
- DMDylan MeekOct 22, 20255.0Always great to have everything i need in one place. Tons of plumbing and masonry products
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Avon, OH?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing supplies, tools, and more at Lowe's Home Improvement in Avon, OH.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's in Avon, OH offers both in-store pickup and delivery services for your convenience.
What are the operating hours for Lowe's Home Improvement in Avon, OH?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and opens from 6:00 AM to 20:00 on November 28, 2025.
How can I find a specific product at Lowe's?
Search online using a keyword, Lowe’s item number, brand, or manufacturer’s model number. You can also browse by department to explore Lowe’s large selection.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment methods.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places where I can get my keys duplicated or repaired?
Yes, Minute Key, a key and locksmith service, is located near Lowe's Avon, OH, where you can get your keys duplicated or repaired conveniently.
What dining options are available near Lowe's Home Improvement in Avon?
Nearby dining options include Culver's for American fast food, Istanbul Mediterranean Grill for Mediterranean cuisine, and King Yuan Chinese for Chinese fare, all close to Lowe's for a meal before or after shopping.
Are there any pet-related services or stores near Lowe's in Avon?
Yes, Petco and Vetco Vaccination Clinic are nearby, offering pet supplies and pet services, convenient for pet owners visiting Lowe's in Avon.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's offers a wide range of installation services including appliances, carpet, cabinets, doors, HVAC, lighting, flooring, and more to assist with your home improvement projects.