Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Athens, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Feedback on customer service is mixed; while some customers praise the helpfulness of staff, others report poor service and long wait times.
Product Availability
Customers frequently mention issues with product availability, including out-of-stock items and poor quality of lumber.
Checkout Experience
Many reviews express frustration with the self-checkout system and lack of cashiers, leading to dissatisfaction among customers.
Store Cleanliness
The store is generally noted as clean and organized, contributing positively to the shopping experience.
Employee Attitude
While some employees are described as friendly and helpful, others are reported to be disengaged or unhelpful.
CM
Cecil Morrison
5 days ago
5.0
👍
AS
Andrea Snyder
Oct 25, 2025
2.0
Terrible.
JN
Jessica Nolan
Jul 17, 2025
5.0
Staff is extremely helpful and kind, my favorite lowes
CU
Corey Uribe
Jun 27, 2025
5.0
Friendly employees nice selection and always better then menards!
KN
Kassandra Neel
Jun 1, 2025
1.0
Lumber is terrible, not a straight 2×4 there. Ply wood is wavy. Fork lift marks in anything you have delivered. Hunks of wood out of wood delivered, bet they wouldn't use there own products for their home projects...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products and services does Lowe's Home Improvement in Athens, OH offer?
Lowe's offers hardware products, building materials, appliances, paint, patio furniture, tools, flooring, plumbing supplies, garden equipment, and installation services for various home improvement needs.
Where is Lowe's Home Improvement located in Athens, OH?
It's located at 983 East State Street, Athens, OH 45701, USA.
What are the regular store hours for Lowe's Home Improvement in Athens?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Athens offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check my order status at Lowe's Home Improvement?
You can check order status online by entering your order number or logging into your MyLowe’s account. Email updates are also sent if the status changes.
Can I return or exchange items purchased at Lowe's Athens store?
Most items can be returned within 90 days with proof of purchase, either at the store's customer service desk or by starting a return online for Lowes.com purchases.
What brands can I find at Lowe's Home Improvement in Athens?
Lowe's carries brands like GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kohler, and many more trusted names.
Are there any nearby places for propane exchange when shopping at Lowe's Athens?
Yes, Blue Rhino Propane Exchange is nearby, providing convenient propane exchange services for customers visiting Lowe's.
Where can I get locksmith services near Lowe's Home Improvement in Athens?
KeyMe and Minute Key locksmith services are close to Lowe's, ideal for customers needing key duplication or lock services along with their home projects.
What dining options are available near Lowe's Athens for a meal before or after shopping?
Nearby restaurants include Gran Ranchero, Taco Bell, Shade on State Street, China Panda, Arby's, and Great Steak, offering a variety of dining choices.