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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Akron, OH, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
186 N. Cleveland-Massillon Road, Akron, OH
44333, United States
Hours
Reviews
4.1
1,195 reviews
5 stars
658
4 stars
280
3 stars
102
2 stars
44
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and stock levels, leading to frustration.
Delivery Issues
Numerous complaints highlight problems with appliance delivery, including lack of communication and poor handling.
Store Cleanliness
Many reviews commend the store for being clean and well-organized, contributing to a positive shopping experience.
Staff Knowledge
While some staff members are noted for their expertise and assistance, others are described as unhelpful or lacking knowledge.
- GTGreg TroyJan 5, 20265.0My recent dissatisfaction with a third party delivery service that Lowe’s contracts with was totally corrected by Jimmy the ASM at Lowe’s Fairlawn. He listened to my situation and the disrespectful attitudes of the delivery crew. He gave me a courtesy credit on my purchase and stated that I did not experience “the Lowe’s Standard.” I was totally surprised about how genuine and kind he was. I went into the store two days later to tell him in person “what a difference” he made about my opinion of Lowe’s.
- RFRaptorMan FlightDec 13, 20255.0Lowes is the Mecca of home improvement stores
- SSSSDec 5, 20251.0The receipts says it right there: "GIFT CARD NOT ACTIVATED." It's Christmas now, but ever since June, the only thing their rude and unprofessional customer service staff have had to say is to tell me to pound sand. So my only option is to take them to small claims court.
- JWJamie WestbrookNov 29, 20255.0I'm a little late giving my review. I bought fencing in October and I just wanted to say that Antonio and Cory B. we're awesome! I had such a nice experience..
- TMTammy MonsonNov 10, 20251.0I very unsatisfied with Lowe's, I just got a stove from them today off line pay 800 for the stove without a cord, when you order off line Lowes app don't say nothing about need a cord. I double checked, so when they deliver my stove no cord to it, the deliver guy say that the company only give them so many the run out, he told me to call they will give me a free one, but no true they charge me for a cord to my stove and charger me to get it put on and deliver cost again. I'll never buy from Lowes again. Worst customer service, they at like they don't care, and deliver me a stove without tape on top of stove no protection cover, the top of the stove dusty and have alot of finger print on it. I might return it
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Akron, OH?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing essentials, tools, and outdoor furniture among others.
What are the store hours for Lowe's Home Improvement in Akron, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, countertops, decks, doors, flooring, lighting, roofing, and more.
How can I place an order and check its status at Lowe's?
You can place orders online or in-store. To check your order status, log in to your MyLowe's account or enter your order number on their website.
What payment options are accepted at Lowe's Home Improvement?
Lowe’s accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and checks.
Does Lowe's in Akron offer delivery and in-store pickup?
Yes, the store provides both in-store pickup and delivery services.
Are there languages supported other than English at the Akron Lowe's store?
Yes, Lowe's supports English and Spanish, with in-store translation services available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Akron?
Nearby places include Karen's Hallmark Shop, Panera Bread cafe, and Rally House sports wear store, suitable for shopping or grabbing a meal before or after your visit to Lowe's.
Is there a propane supplier near Lowe's in Akron for outdoor grilling needs?
Yes, Blue Rhino Propane Exchange is close by, perfect for customers needing propane for grills or other outdoor equipment purchased at Lowe's.
Where can I get key and locksmith services near Lowe's in Akron?
Minute Key and minuteKEY locksmith services are located nearby, convenient for customers who might require key duplication or lock services.