Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Akron, OH Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
186 N. Cleveland-Massillon Road, Akron, OH
44333, United States
Hours
Reviews
4.1
1,190 reviews
5 stars
654
4 stars
279
3 stars
103
2 stars
44
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor communication and unresponsive management, particularly regarding appliance delivery issues.
Product Availability
Customers appreciated the wide selection of products and good prices, but some reported issues with stock levels and receiving defective items.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
There were mixed reviews about the checkout process, with some customers frustrated by the lack of traditional cashiers and long wait times at self-checkout.
Staff Knowledge
Many customers found staff to be knowledgeable and helpful, although there were instances of unhelpful or rude behavior from certain employees.
- TMTammy MonsonNov 10, 20251.0I very unsatisfied with Lowe's, I just got a stove from them today off line pay 800 for the stove without a cord, when you order off line Lowes app don't say nothing about need a cord. I double checked, so when they deliver my stove no cord to it, the deliver guy say that the company only give them so many the run out, he told me to call they will give me a free one, but no true they charge me for a cord to my stove and charger me to get it put on and deliver cost again. I'll never buy from Lowes again. Worst customer service, they at like they don't care, and deliver me a stove without tape on top of stove no protection cover, the top of the stove dusty and have alot of finger print on it. I might return it
- NNNew Future NowNov 5, 20255.0This location had employees that were actually willing to assist, infact- they came up to me and asked if I needed assistance, on more than one occasion. Very helpful and professional, very much so appreciated!
- DHDaniel HolahanNov 2, 20255.0Great people and products. Associates are always helpful and knowledgeable. Always a great experience.
- RLRobert LucasOct 30, 20255.0Lukaya has amazing customer service ! I was sent in the store with a list of things my wife sent me to get & he stopped what he was doing helped me without a problem right before my phone died ! Thank You Lu so much for Giving me more time to get back to my family ! Thank you Lowe’s ! For having him on the team !!!!
- BYB-dawg Channel YTOct 14, 20255.0Went to shoot a video on the Halloween animatronics and was surprised to also find the Christmas animatronics right next to them! Altho a bit early, it made got a fun vid!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Akron, OH?
You can find a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing essentials, tools, and outdoor furniture among others.
What are the store hours for Lowe's Home Improvement in Akron, OH?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides a variety of installation services including appliances, blinds, cabinets, countertops, decks, doors, flooring, lighting, roofing, and more.
How can I place an order and check its status at Lowe's?
You can place orders online or in-store. To check your order status, log in to your MyLowe's account or enter your order number on their website.
What payment options are accepted at Lowe's Home Improvement?
Lowe’s accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and checks.
Does Lowe's in Akron offer delivery and in-store pickup?
Yes, the store provides both in-store pickup and delivery services.
Are there languages supported other than English at the Akron Lowe's store?
Yes, Lowe's supports English and Spanish, with in-store translation services available for other languages.
What nearby places can I visit around Lowe's Home Improvement in Akron?
Nearby places include Karen's Hallmark Shop, Panera Bread cafe, and Rally House sports wear store, suitable for shopping or grabbing a meal before or after your visit to Lowe's.
Is there a propane supplier near Lowe's in Akron for outdoor grilling needs?
Yes, Blue Rhino Propane Exchange is close by, perfect for customers needing propane for grills or other outdoor equipment purchased at Lowe's.
Where can I get key and locksmith services near Lowe's in Akron?
Minute Key and minuteKEY locksmith services are located nearby, convenient for customers who might require key duplication or lock services.