Lowe's Home Improvement

Reviews

• PC

  Paulo Construction

  5 days ago
  1.0
  I went to this location today to return some track decking order a couple weeks ago when I went there and return section there was the store manager and he told me I cannot return this product it has to go back to the store where I bought he didn't make any call or anything was not helpful at all I have to call the other location and they told me you can return it in any Lowe's in United States doesn't matter where it is after that I ask him if it's anybody or any manager higher than him available he said No he's the only one very disappointed I have a lowe's card with them and I'm don't think I'm gonna never use it again please be careful with this location what you're processing and with the guy who calls himself a manager and return section this happened May 2026 4PM
• AS

  Amanda Strobl

  Apr 30, 2026
  1.0
  I had a very frustrating experience with the appliance department at the Lowe’s Home Improvement, and I feel it’s important to share so others can make informed decisions. The day after having an oven delivered, I noticed that a small section of the metal grate on the top was broken. I contacted the store expecting a straightforward resolution. Instead, I was told by Eric, the associate who sold us the appliance, that the only way to resolve the issue was for me to drive to the store to exchange the part myself. For context, this store is about 40 miles away from me — roughly an hour each way — meaning I was being asked to spend over two hours driving to fix a defect in a product that was delivered to my home. I explained that this was not a reasonable solution and requested that the replacement part simply be shipped to me. Eric said he would follow up, but never did. After not hearing back, I called again and spoke with the appliance manager, Jay, who was polite but informed me there were no notes on file from my previous conversation. Jay told me he would follow up with the manufacturer to see if he cpuld request just the part be sent to me, and that he would contact me with a resolution in a few days. When I did not recieve a call on the promised date, I called back to follow up on this and spoke with Eric again, who said there were no notes on my file and asked me to re-describe the issue from the beginning. I mentioned that I originally spoke with him when I called and asked Eric why there had been no documentation and the interaction quickly became unprofessional. Instead of helping move the issue forward, he placed me on hold after saying, “I got something for you,” and left me on an indefinite hold with no resolution. At different points, I was also told that the only alternative was a full oven replacement, which would require me to take another day off work — something I had already done for the initial delivery — or that I should contact the manufacturer myself. Neither of these options were reasonable given that the product arrived damaged. After more than an hour navigating Lowe’s phone system just trying to reach someone who could help, I finally connected with a store manager, Nick. He was attentive, professional, and actually took ownership of the situation. Thanks to him, the issue was resolved within a day or two. While I appreciate that the issue was eventually corrected, the process to get there was unnecessarily difficult. Based on this experience, I would strongly recommend that anyone making a large purchase from this store be prepared to advocate for themselves if something goes wrong, and proceed with caution when relying on post-purchase support. I hope store leadership takes a serious look at how situations like this are handled moving forward. There is a clear gap in accountability and customer care that should be addressed.
• DT

  David Tolve

  Apr 24, 2026
  1.0
  I rarely leave reviews, but my experience with Lowe’s cabinets has been frustrating enough that I feel obligated to warn others. I purchased a full set of kitchen cabinets from Lowe’s in 2023. Within a relatively short period of time, I began noticing the finish on the refrigerator cabinet panel peeling. Since then, I have had to replace that same panel three separate times due to the exact same issue—peeling and delamination of the surface. Now, yet another cabinet is starting to peel, which makes it clear this is not an isolated defect but an ongoing quality problem. Cabinets are a major investment, and this kind of repeated failure in such a short timeframe is completely unacceptable. What’s been even more frustrating is the lack of accountability. Lowe’s continues to redirect me to the manufacturer, while the manufacturer has been unresponsive and unwilling to provide a meaningful resolution. As the retailer, Lowe’s should stand behind the products they sell instead of leaving customers stuck dealing with defective materials and no clear path to a fix. Between the poor durability of the cabinets and the runaround between Lowe’s and the manufacturer, this has been a very disappointing experience from start to finish. I would strongly recommend looking elsewhere if you’re considering purchasing cabinets—you expect them to last years, not fail repeatedly within such a short period of time.
• TT

  Terry

  Apr 14, 2026
  1.0
  Will never do business with them. AI does not know all the answers. I want to talk to a human being. I ordered water heater to be delivered today. I paid 69$ extra - still not here. All day trying to get some one.
• RS

  Rob and Jeny Sabol

  Mar 28, 2026
  1.0
  Horrible shopping experience! I purchased an air conditioner for my brother as a gift. The purchase was made at Lowes.com and I was specifically told we had 90 days to return it if it was the incorrect item. It turns out it was too small, so we had to return it. It was never used, installed or even plugged in and is in the original packaging. I went online and eventually chatted with a representative who told me they would arrange to pick it up from my house. The pickup dates were too far out, so he told me I could bring the air conditioner to the local store in Yorktown Heights. I printed the receipt and hauled the ac to the store. At the customer service desk, I was told that I only had thirty days to return this and I was a few days over that. I explained what I was told by the Lowes.com online representative and the customer service associate told me I had to wait for a manager to arrive and they were expecting him in 15-20 minutes. As I patiently waited, another associate approached me and quite rudely stated that since 30 days had passed, I could not return the ac. I told her what I was told over the phone and she yelled back that she would be fired if she took the return and what the told me over the phone wasn't her problem. I asked her what I could do and she said "get this out of here and keep it!" I brought it back to my car and from the parking lot, called back to Lowes.com. After being on hold for nearly an hour, I was once again told I had 90 days to return this item and because of the rudeness of the associate, it would be escalated and the store manager would call me within 48 hours. A week went by and I didn't get any call. I called back after another a week and spent another hour on the phone. I was told that now it would be escalated again and a store manager would assuredly call me. Another week went by with no call, so I called again. Yet another hour of back and forth with the telephone representative and finally I was told that after they called the store directly, I would have to go back there and talk to a manager. I went back to the store and explained to Mike the manager that the item was not used and still in the box and that I initiated the return slightly past the thirty days because it was a gift and I didnt know it was the wrong size. He explained that it was corporate policy not to accept the return after thirty days, no matter the circumstances or condition of the item. Needless to say, after hours back and forth on the phone, two trips to the store and copious misinformation, I was left very dissatisfied. After being a loyal Lowes customer and credit card holder, I can't see any way I would continue to be a customer after this experience.

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