Raymour & Flanigan Furniture and Mattress Showroom & Outlet

Reviews

• SN

  Saint John Maron Church Buffalo NY

  Nov 2, 2025
  1.0
  What a disgusting experience. We ordered a couch from their location at Transit Rd. They gave us hard time to process the purchase. We decided to cancel the order on Oct 6, We are today Nov 2nd and they did not process the reimbursement. We tried to reach them out by phone and emails and all what we got, we will call you back with updates. Still waiting.
• DT

  David Thornbury

  Nov 1, 2025
  1.0
  Still waiting to get my furniture. I have had a delivery scheduled 3 times each instance another excuse. On Friday I was told by the delivery driver that he only had 1 of my items on the truck. I of course refused the one item and called the store. I eventually got Wes on the phone who was less than helpful. All he could tell me was that the furniture actually was on the truck…. Not sure how that helps bc I don’t have it. He didn’t offer any solutions or money back. I likely will end up canceling the order at this point. They need to pull the calls and listen to his tone. Better off going to value city. Update. They were supposed to deliver the furniture again today 11/13/25 and showed up with 1/5 items. This after I was told everything but this item would be on the truck. I’m now 0/4 on deliveries with RAYMOUR and their “manager” Wes couldn’t have done a worse job. No one has called me back to talk about the situation or try to get it right. I will be contacting the BBB.
• DD

  Desirae Davis

  Nov 1, 2025
  1.0
  if I could leave zero stars i certainly would! first off I purchased the warranty for my daughter's dresser, there has been some damage to the top so I called and they were sending out a repair man. I took work off for the repair man to come, I get a call that the repair van broke down and I just needed to submit pictures, that would of been great to know so I didnt have to take time off of work. I sent the pictures and they said they would get me a new dresser. They explained the dresser was a special order and would call me when it is in. About 2 weeks later I get the numerous phone calls to schedule for the dresser to be delivered. The customer service delivery team told me that I am a Monday only delivery and could deliver it October 13th in the morning amd said I would get a email the day before with a time frame. I call the morning of the 13th because I never got an email stating my time frame, I was told that they had no order for me whatsoever and the dresser would not be delivered today and that was after quite a few phone calls. I now have taken another wasted day off of work. I spoke with Hannah who said she spoke to her delivery manager and they ensured ke they could get the dresser delivered to me Friday October 17th, again another day i took off of work to be here so the dresser could get delivered. This time I did recieve a confirmation of time frame the dresser would be here between 11AM-2pm, i then logged on that morning to track the dresser, it said it would be delivered by 1pm, I got busy doing other things and logged back on around 11AM to make sure the dresser was still on schedule and it said competed!!! I still had NO DRESSER!!!! once again I called the customer service delivery team and they said as of 9:30 they recieved a message they did not have the dresser! Yet I recieved no phone call or communication til I called myself. I was then told that the delivery manager would call me personally and of course he never did even after I called again and left a message. This whole process has been so unprofessional and messy. I have taken 3 days off of work for this dresser, I could of just bought a whole new one with the 3 days that I have missed now from work! I still have not recieved any communication and I am absolutely livid. We have been long standing customers and I will more certainly never purchase anything from here again. Also another issue we had is when i ordered a bookshelf for my daughters room. The day it was supposed to be delivered they called me and said the book shelf fell off the truck and smashed into pieces, I said OK well just order me a new one, they responded with well we can't because that bookshelf is discontinued!!!!! Never in my life have I ever encountered this horrible of an experience and customer service. Im willing to spend more and go somewhere else that actually cares about their customers. Save the hassle and take your business somewhere else.
• AD

  abouna dany

  Oct 28, 2025
  1.0
  Unprofessional and dysfunctional, we ordered a couch and we were told it is ready for pick to find out that we have to pick it up at a different address. We were told it is available at transit rd. We cancelled the order on Oct 6 and we told the we will see our refund in 7 to 10 business days. We are at the end of Oct and no refund yet. We called and filed and complaint and we were given a case number. We tried to reach out to them and they said someone will call us to follow up. It has been 5 days since their promise and nothing happened. We will be assigning a lawyer to follow up, it is suspicious what is going on at Raymour and Flanigan. Just a heads up, if you try to chat with them, do not be surprised if you are 112 in line, seriously.
• PG

  Preethi Govindaraj

  Oct 27, 2025
  5.0
  Wesley Sylor and his team have been most patient and service-oriented. Wesley spent hours with my family to make sure they could find just the right mattresses. A few months later when we returned to purchase a third mattress, he and his colleagues remembered everyone's preferences and previously purchased brands. Given the number of customers they service, it's remarkable that they remembered so many details about one family. Many thanks for an excellent experience!

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