Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Williamsville, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,610 reviews
5 stars
800
4 stars
371
3 stars
152
2 stars
89
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers expressed frustration over product availability and issues with online orders, including incorrect items and lack of stock.
Staff Helpfulness
Some customers praised specific staff members for their helpfulness and knowledge, although others reported difficulty finding assistance.
Store Cleanliness
Several reviews noted that the store was clean and well-kept, contributing positively to the shopping experience.
Delivery Issues
Multiple customers reported significant problems with delivery services, including delays and damaged items.
- DHDavid Hejmanowski4 days ago4.0I like this Lowes because it generally has better lumber than Home Depot...A better store for smaller contractors and serious DIYers.
- RWrobert wheatonDec 18, 20251.0So, where to start, we purchased a stove over two weeks ago, never received a follow up call for paid delivery , yesterday my wife call we were told it will be here that day 2-5 pm, at 5:30 we called and were told it's on the way at 7:30 pm we called and were told its still at the store, i was on the phone with 2 different company's all working deliveries for Lowes AND Lowes themselves. I spoke with Mike at Williamsville store who said he was the store manager, Mike refused to do anything other than give out the same info we received yesterday, and after a slip and i said (DAMN) Mike acted offended and hung up and refused talk to me again like a child. and taking to Rosie was a real treat as well. we called corporate office in NC. they promised it will be delivered on Saturday after saying it will be delivered on the 29th, that would have been close to two months for a Range delivery. we will see, anyway thanks to Lowes management staff we are now heading over to Home Depot after 21 years as customers of Lowes. We know they don't care either way if they lose customers or not. ok, peace out
- TFthomas FrancisDec 11, 20251.0Terrible customer service. Will go to home depot from now on!
- SJSteve JasinskiNov 23, 20251.0Trying to get information about a product ? Good luck I'm trying to find out if the store in willamsville ny has a bathtub after 15 min of AI bs I was hung up on twice . So I called customer service told them I was hung up on and the woman with alot of attitude said wow and also disconnected the conversation. I guess in lucky there is a home depot close by lowes is horrible....
- EBElizabeth BNov 16, 20251.0My review from yesterday didn’t post which I find really interesting. The main points were the service in store was terrible starting with customer service at the front desk to the department manager to the store manager. No one could answer why our order was cancelled and wanted nothing to do with helping us fix the issue. They kept pushing us to customer care who was equally unhelpful and said it was done by the system and there is nothing they can do about it. We used a $100 gift card towards our $400 purchase. Since the system cancelled our order the gift card has to be mailed back to us which will take 14 days. Customer care confirmed they will not honor the price for the items we ordered if they are no longer on sale. They also refused to send us a digital gift card so we could purchase the items that day after confirming nothing had been mailed and that would take 3-5 days. Every single person we spoke with lacked any interest in helping us and blamed the system for the issue. They hide behind the “procedures” instead of trying to provide any real or helpful customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Williamsville, NY?
You can find a wide range of home improvement products including appliances, bathroom supplies, building materials, flooring, paint, lawn and garden equipment, and tools among others.
What are the store hours for Lowe's Home Improvement in Williamsville?
The store is open Monday to Friday from 6 AM to 9 PM, Saturday from 6 AM to 10 PM, and Sunday from 7 AM to 7 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Williamsville offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. You will also receive email updates for any changes to your order status.
What should I do if I need to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Home Improvement in Williamsville?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Is there wheelchair accessible parking available at Lowe's in Williamsville?
Yes, Lowe's provides wheelchair accessible parking spaces for customers.
What nearby places can I visit around Lowe's Home Improvement in Williamsville?
Nearby you can visit Eastview Plaza for shopping, Panera Bread or China King Chinese Restaurant for dining, and StretchLab for fitness and recreation.
How can nearby transit and parking facilities benefit my visit to Lowe's Home Improvement?
Lowe's has its own parking lot named "Lowe's Parking Lot" making it convenient for customers driving to the store. Additionally, nearby services like Minute Key can assist with key and locksmith needs while you shop.