Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Williamsville, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,599 reviews
5 stars
794
4 stars
370
3 stars
151
2 stars
89
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were numerous complaints about rude employees and poor service, particularly during checkout and returns.
Product Availability
Customers expressed frustration over limited product selection in certain departments and issues with online orders, including missing items and damaged products.
Store Cleanliness
The store was generally reported as clean and well-kept, contributing positively to the shopping experience.
Checkout Experience
Many reviews highlighted dissatisfaction with the self-checkout process, citing long lines and insufficient staffing at traditional registers.
Staff Knowledge
Several customers noted the helpfulness and knowledge of staff members, particularly in departments like paint and appliances.
- SJSteve Jasinski1 day ago1.0Trying to get information about a product ? Good luck I'm trying to find out if the store in willamsville ny has a bathtub after 15 min of AI bs I was hung up on twice . So I called customer service told them I was hung up on and the woman with alot of attitude said wow and also disconnected the conversation. I guess in lucky there is a home depot close by lowes is horrible....
- EBElizabeth BNov 16, 20251.0My review from yesterday didn’t post which I find really interesting. The main points were the service in store was terrible starting with customer service at the front desk to the department manager to the store manager. No one could answer why our order was cancelled and wanted nothing to do with helping us fix the issue. They kept pushing us to customer care who was equally unhelpful and said it was done by the system and there is nothing they can do about it. We used a $100 gift card towards our $400 purchase. Since the system cancelled our order the gift card has to be mailed back to us which will take 14 days. Customer care confirmed they will not honor the price for the items we ordered if they are no longer on sale. They also refused to send us a digital gift card so we could purchase the items that day after confirming nothing had been mailed and that would take 3-5 days. Every single person we spoke with lacked any interest in helping us and blamed the system for the issue. They hide behind the “procedures” instead of trying to provide any real or helpful customer service.
- XWxavier washingtonNov 16, 20255.0Love Lowe’s! Wish they had more locations and some closer to the city, however I will make the drive to come here. Their app is very helpful and I enjoy their loyalty program.
- PNPatrick NetzelNov 7, 20251.0This isn't an indictment of the store itself, but Lowe's only contact options are a single phone number to India, or a broken chat-bot through their very broken app. Placed a large order online split between store pickup and delivery, with my Lowe's card. Pickup items started popping up as ready, others were shipping to the store. Cool. Woke up to a "Fraud Alert" and "Payment Declined" alert. Called the number. "Michelle" tried to help me for an hour, most of that time me asking her to repeat what she had said in her very broken English. Bottom line is that Payment was declined because it was missing the expiration date from the card. Lowe's Advantage cards don't have expiration dates on them. She refused to escalate the call, instead insisting that I give her another card. Now, I can't even sign into my account. Lowe's just lost all of my future business, today. Pity.
- SSstogieann sunshineNov 7, 20251.0Arrived at store at 10:30 Friday expecting to purchase a Toro leaf blower. The store website said the unit was available. I literally chased around three separate employees and multiple Staff either ignored me or tried to push me off onto other staff. I proceeded to the return desk and asked if they had the unit available or could help me, they call multiple staff and nobody responded. After five more minutes of any assistance, I left the store. The store had minimum shoppers and what looked like a full staff. Very frustrating, terrible customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Williamsville, NY?
You can find a wide range of home improvement products including appliances, bathroom supplies, building materials, flooring, paint, lawn and garden equipment, and tools among others.
What are the store hours for Lowe's Home Improvement in Williamsville?
The store is open Monday to Friday from 6 AM to 9 PM, Saturday from 6 AM to 10 PM, and Sunday from 7 AM to 7 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Williamsville offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. You will also receive email updates for any changes to your order status.
What should I do if I need to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's Home Improvement in Williamsville?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
What payment options does Lowe's accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa credit cards.
Is there wheelchair accessible parking available at Lowe's in Williamsville?
Yes, Lowe's provides wheelchair accessible parking spaces for customers.
What nearby places can I visit around Lowe's Home Improvement in Williamsville?
Nearby you can visit Eastview Plaza for shopping, Panera Bread or China King Chinese Restaurant for dining, and StretchLab for fitness and recreation.
How can nearby transit and parking facilities benefit my visit to Lowe's Home Improvement?
Lowe's has its own parking lot named "Lowe's Parking Lot" making it convenient for customers driving to the store. Additionally, nearby services like Minute Key can assist with key and locksmith needs while you shop.