Brand Certified
Lowe's Home Improvement
4.0(2049 reviews)
Certified by Lowe's Home Improvement • May 03, 2026
Business Details
900 Five Mile Line Road, Webster, NY
14580, United States
Certified by Lowe's Home Improvement • May 03, 2026
(585) 787-7900
Certified by Lowe's Home Improvement • May 03, 2026
https://www.lowes.com/store/NY-Webster/1581
Certified by Lowe's Home Improvement • May 03, 2026
About
Certified by Lowe's Home Improvement • May 03, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Webster, NY is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • May 03, 2026
Hours
Certified by Lowe's Home Improvement • May 03, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
4.0
2,049 reviews
5 stars
1,018
4 stars
506
3 stars
179
2 stars
97
1 star
249
- SSS S3 days ago1.0We had a very disappointing experience working with our designer, at this location, for a kitchen upgrade. First, an incorrectly sized cabinet was ordered, which resulted in us having to return it. A restocking fee was then added without being clearly disclosed beforehand, which was very frustrating. When we raised our concerns, there was no accountability or effort made to help resolve the issue. We were even advised not to speak with a department manager that day as he was in a “bad mood”. Thankfully, the store manager, Hansy, was able to step in and get the fee waived for us, which was greatly appreciated. Then, we were also told a replacement cabinet would be ordered for a cabinet we believed was missing, but it was never ordered. Thankfully, we later found the cabinet ourselves, otherwise this could have delayed our project substantially. We also reached out to our designer on April 9th, with a follow-up question regarding a countertop re-trip fee. He immediately responded and told us to “stay tuned”. On April 15th I reached back out to him by email as I hadn’t received an update from him, and as of May 6th I have still not received a response by him. Overall, it appears that once our orders were completed, communication and support dropped off significantly. We are very disappointed in the whole overall experience.. now that our kitchen is completed we will not have to communicate with the designer anymore.. and we will choose other places to go through for any future upgrades.. I will say the store manager however was great and really was a great help.
- MKMatthew Kasperski4 days ago5.0Brian in the paint department was very helpful, knowledgeable and friendly. He helped match a sample piece of custom paint color, and even helped us make it a shade darker. Quick yet personable, would recommend!
- LDLauren Domuracki4 days ago1.0Honestly, this review isn't about the Webster store at all, but about the absolutely horrific experience I received from an online order. I placed an order online, when the product was delivered the boxes were shredded and my product was damaged. When I called to have it fixed, they told me they could no longer offer the promotional 0% apr i received. I asked to speak to a supervisor, anyone at all who could fix it because I am now paying for their terrible 3rd party delivery service. I was met with "there is no supervisor you can speak to" and thats that. I hate to leave this review on the Webster store but they're my local store....not that a billion dollar corporation cares, but I don't see myself shopping here in the future. All because they couldn't just give me my original promotion after they destroyed my product during shipping.
- CDCody DizmangMay 2, 20265.0Paul and Dan in paint are very helpful! Always appreciate getting assistance and input when it comes to paint
- LLLinda LizzoApr 28, 20261.0Horrible company. Terrible service. Return policies terrible. No one around to get answers. Service awful. Home Depot much better. They need to go out of business. You suck.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kind of products can I find at Lowe's Home Improvement in Webster, NY?
You can find quality hardware products, paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Webstor store.
What are the store hours for Lowe's Home Improvement in Webster, NY?
Lowe’s Webster store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturdays from 6:00 AM to 10:00 PM, and Sundays from 7:00 AM to 7:00 PM.
Does Lowe's Webster offer pickup and delivery services?
Yes, Lowe’s in Webster offers in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. You will receive email updates if your order status changes.
What payment options does Lowe's in Webster accept?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe’s offers a wide range of installation services including appliances, backsplashes, blinds, cabinets, carpets, countertops, decks, doors, garage doors, generators, gutters, flooring, HVAC, lighting, roofing, and more.
Is Lowe's Webster accessible for people with disabilities?
Yes, the store has wheelchair accessible parking and offers onsite services to assist customers.
What nearby places can I visit along with Lowe's Home Improvement in Webster?
Nearby, you can visit Blue Rhino Propane Exchange for propane needs, Kunz's Tree Farm for flowers and gifts, and Webster Square shopping center for a variety of retail options.
Is there an ATM near Lowe's Home Improvement in Webster?
Yes, M&T Bank ATM and LibertyX Bitcoin ATM are nearby, helping you conveniently access cash for your purchases.
Are there any health or community facilities near Lowe's Webster?
Yes, Cherry Ridge offers child care, retirement home, and assisted living facilities nearby, and the Rainier Grove Memory Care Center and St Ann's Community provide retirement home services.
Brand Certified Facts from Lowe's Home Improvement
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Certified May 03, 2026Yext Knowledge Graph
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