Extra Space Storage

Reviews

• SB

  Shaun Butler

  Mar 31, 2026
  5.0
  This place rules. The manager, Ivey, also rules.
• KC

  Ken Corpus

  Mar 24, 2026
  5.0
  Good secure facility
• DF

  Daniel Frisch

  Feb 15, 2026
  1.0
  Very disappointed with customer service at this facility. Price increased 25% at month 5 with no notice, price went from $244/month to $324. Everytime I call the office to get an explanation no answer, no return calls, call the main customer service number and they just refer back to the office. Terrible company to do business with. Look elsewhere. 2/17 Update - called the number from the response below another 4x’s over the past 2 days, left 2 more voicemails and still no call back, stopped down at the facility yesterday afternoon and doors locked to office and ups/fedex sorry we missed you tags on doors. Access to my unit is now restricted and I’ve now been assessed $59 in late charges. Call the toll free number and they just push you back to the location. Absolutely ridiculous.
• LP

  Linda Perrin

  Feb 6, 2026
  5.0
  Ivy was Fabulous !!!
• LS

  Lori Sillato

  Nov 16, 2025
  1.0
  I rented my unit and had an easy time moving in and out. The people who work there were never rude. Always wanted to be helpful and fully understand what I say but they just work there... and can't provide the help I needed directly. It was the unit itself and corporate that I'm rather disappointed in. I was told that my unit was temperature controlled and it obviously was not. I stored some very rare artwork in the unit and after I moved out the paintings stored there are cracked and damaged. This is an indication that at some point in time the temperature was not controlled. It was obvious as the heat was not on and needed to be when I was moving out. It was below 32 when I was moving out. Also my unit was cold in the winter. Quite warm in the summer and when touching base with the staff oh we haven't adjusted the heat yet or oh yas the ac isn't fulling running yet but it will be in july....Another disappointment was the increase in the rental fee. The rental fee went from $90 up to $160 at one point. If they emailed me I never received the notification. Likely ended up in SPAM. But these fluctuations should have been completed through a call or text even instead of being buried in my email spam. I'm very disappointed in my experience with this storage company. It's in my home town and I feel if they exist here they should respect the people living here.

Frequently Asked Questions About Extra Space Storage