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Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 860 Phillips Rd in Webster, NY today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, vehicles are allowed in drive-up units, solar site, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.8
304 reviews
5 stars
277
4 stars
13
3 stars
5
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Jackie and Cathy received numerous praises for their exceptional customer service, being described as friendly, helpful, and professional.
Cleanliness
The facility is consistently noted for being clean and well-maintained, contributing to a positive customer experience.
Pricing Concerns
Several customers expressed dissatisfaction with frequent price increases after initial rental periods, indicating a need for more transparency.
Ease of Process
Customers appreciated the smooth and easy rental process, both online and in-person, highlighting the efficiency of the staff.
Staff Attentiveness
The staff is frequently described as attentive and accommodating, making efforts to assist customers with their needs.
- LSLori SillatoNov 16, 20251.0I rented my unit and had an easy time moving in and out. The people who work there were never rude. Always wanted to be helpful and fully understand what I say but they just work there... and can't provide the help I needed directly. It was the unit itself and corporate that I'm rather disappointed in. I was told that my unit was temperature controlled and it obviously was not. I stored some very rare artwork in the unit and after I moved out the paintings stored there are cracked and damaged. This is an indication that at some point in time the temperature was not controlled. It was obvious as the heat was not in and needed to be when I was moving out. It was cold in the winter. Quite warm in the summer and when touching base with the staff oh we haven't adjusted the heat yet or oh yas the ac isn't fulling running yet but it will be in july....Another disappointment was the increase in the rental fee. The rental fee went from $90 up to $160 at one point. If they emailed me I never received the notification. Likely ended up in SPAM. But these fluctuations should have been completed through a call or text even instead of being buried in my email spam. I'm very disappointed in my experience with this storage company. It's in my home town and I feel if they exist here they should respect the people living here.
- RDRobert DayNov 13, 20251.0If you rent a space near the gutter downspout you’ll see those who constructed the facility placed a bollard in the pavement, off set, to guard the gutter during snow plowing. They poorly planned where the gutter was underground so this bollard actually narrows the opening width for one unit. Corporate Extra Space raised my rate $100 after their special rate expired. Typical greedy corporate bait and switch ! Be ware !
- KKKeithOct 17, 20255.0Staff was informative and pleasant. Property Is clean and nice
- LSLaNeika StigerAug 27, 20255.0I went in to see about some pricing and the lady Ivy I talked too she was so nice and helpful and answering my questions and the place was so clean. I think her for helping me and when I move I’ll be getting a space there.
- MCMorgan CombsAug 27, 20255.0I had a great experience with Extra Space Storage! Ivey went above and beyond to make the whole process of getting a storage unit easy and stress-free. She was very informative, professional, and took the time to answer all my questions. Everything was smooth from start to finish, and I truly appreciate her extra helpfulness. If you’re looking for storage, I definitely recommend asking for Ivey!
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Webster, Union Hill, West Walworth, and Penfield.
What is the closest intersection to Extra Space Storage?
Extra Space Storage is located near the intersection of Phillips Rd and Ridge Rd, just south of the Irondequoit-Wayne County Expy.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
Do you offer climate-controlled storage units?
Most Extra Space Storage facilities offer climate-controlled storage units as an option for anyone storing temperature sensitive items, but there are also standard storage units that don’t include climate control.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
What are the operating hours for Extra Space Storage in Webster, NY?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including weekends.
How can I determine the right storage unit size for my needs?
Use the helpful Storage Unit Size Guide to estimate how many boxes and items like furniture can fit into each storage unit.
Do you offer climate-controlled storage units?
Yes, most of our facilities offer climate-controlled units for temperature-sensitive items, alongside standard units without climate control.
Is vehicle storage available at Extra Space Storage?
Yes, we provide indoor, outdoor, and covered storage options for cars and other vehicles, suitable for both short and long-term storage.
What types of payment does Extra Space Storage accept?
We accept American Express, Apple Pay, cash, check, Discover, invoice payments, Mastercard, and Visa.
Can I purchase packing and moving supplies at Extra Space Storage?
Yes, a variety of moving and packing supplies, including boxes, are available online and at our facility for purchase.
Where is Extra Space Storage located in Webster, NY?
We are located at 860 Phillips Rd, near the intersection of Phillips Rd and Ridge Rd, just south of the Irondequoit-Wayne County Expressway.
Are there any nearby automotive service centers close to Extra Space Storage?
Yes, Willmes Tire & Auto Services and Klem's Garage are nearby for auto repairs and tire services, convenient if you need vehicle maintenance before or after storing your car.
What are some nearby community and religious organizations near Extra Space Storage?
HOPE Ministry, Webster HOPE, Holy Trinity Church, and The Bridge Church are close by, offering community support and religious services you may find helpful.
Are there convenient gas stations or stores near Extra Space Storage for customers?
Mobil gas station and Famous Footwear retail store are nearby, providing convenient stops for fuel and shopping during your visit.