5,000+ items in stock and delivered in 3 days or less*. Visit our showroom at 1125 Arsenal Street in Watertown, NY to browse a wide selection of high-quality furniture and mattresses. Shop in-store or online to confidently furnish and style every space in your home.
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting specific sales associates like Tobi, Kathy, and Rebecca for their exceptional service.
Product Quality
While many customers appreciated the selection and quality of furniture, some expressed concerns about the durability and quality of specific items, suggesting a mix of experiences.
Delivery Experience
Most reviews noted timely and efficient delivery, although there were a few complaints regarding delivery fees and issues with the delivery process.
Sales Approach
The sales approach was generally well-received, with many customers appreciating the non-pushy, accommodating nature of the staff.
SC
Shirley Clary
2 days ago
5.0
Service was excellent. No pressure. Showed me a wide selection of chairs I was looking for.
MM
Michele
4 days ago
5.0
Kathy At the Watertown store is the BEST !!!
SM
SHAWN MACKEY
4 days ago
5.0
Christine was very polite, patient and helpful. I've been a loyal customer since 2019.
PV
Pedro Villalobos
Dec 9, 2025
5.0
Experts are friendly and available. They deliver. Come in and try the furniture. Huge slection of quality. Shout out to Jacob!
AP
Alicia Phelps
Oct 4, 2025
5.0
Jacob greeted me as soon as I walked in and he was very pleasant to work with. He pointed in the direction of exactly what I was looking for. Once I picked something out, he walked me to the customer care desk so I could pay for my order. It was all so quick and easy. Took the stress out of furniture shopping! They were able to set up delivery for less than a week and also on a Sunday! I will definitely go there again for my furniture needs.