Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Watertown, NY Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
20828 New York State, Rte 3, Watertown, NY
13601, United States
Hours
Reviews
4.1
1,294 reviews
5 stars
704
4 stars
302
3 stars
116
2 stars
45
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being unresponsive or unhelpful.
Product Availability
Customers appreciate the wide selection of products, but there are complaints about the availability of specific items and inconsistencies between online listings and in-store stock.
Store Condition
The store is generally described as clean and well-stocked, but there are concerns about the layout and the condition of the parking lot.
Delivery Issues
Several customers reported significant problems with delivery services, including damaged items and poor communication regarding delivery schedules.
Employee Knowledge
While some employees are noted for their helpfulness and expertise, there are reports of staff lacking knowledge in certain departments, leading to customer frustration.
- VHVicki HillerNov 6, 20255.0We had our gas range delivered today. Really good experience from start to finish. The deliverymen were friendly, courteous and professional.
- MHMadisyn HindsNov 6, 20255.0Have only had great experiences at this store specifically with Sunil in appliances. We’ve purchased multiple appliances from this store over a 5 year period and the team is so helpful.
- RVRafael VargasNov 5, 20255.0Staff was pretty attentive and provided the support/help that was needed. I was not very knowledgeable on the products that I wanted ti purchase and they gave me great insights on how to approach on what to buy without trying to convince me on what to buy.
- TWTracey WalkerOct 14, 20255.0Best holiday dec
- TWTyler WilderOct 11, 20251.0The minute key kiosk earns this store a 1 star!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the store hours for Lowe's Home Improvement in Watertown, NY?
Lowe's Home Improvement is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 7:00 PM.
What products and brands can I find at Lowe's Home Improvement?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, hardware, lighting, plumbing, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and others.
Does Lowe's in Watertown offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How do I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if the status changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online orders can be returned by starting the return in your order history, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Watertown?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Can I get installation services at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliances, cabinetry, flooring, lighting, windows, doors, and more.
Which nearby stores can I visit along with Lowe's for a complete shopping experience?
Nearby stores include Target Watertown, Kohl's, Sears, and Kmart, offering department store goods, clothing, and home improvements, making it convenient to shop for various needs in the area.
Where can I find nearby dining options after visiting Lowe's?
You can visit Texas Roadhouse or Pizza Hut which are nearby restaurants offering steakhouse and pizza options, perfect for a meal after shopping at Lowe's.
What nearby services can complement my visit to Lowe's Home Improvement?
You can find Exterior Project Services for home-related services, Petco Animal Supplies for pet needs, and GNC for health supplements, all close to Lowe's.