Lovesac

4.7
239 reviews

About

Home FurnitureHome Goods StoreLovesac
At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love. Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge. This immersive audio system features speakers and a subwoofer, seamlessly embedded inside Sactionals for a 4D sound environment that truly surrounds you. Now’s the perfect time to create, customize, and design your own Sac or Sactionals. Plus, find out about our latest offers, sales, and financing options. Remember, every order comes with free delivery and our risk-free 60-Day Home Trial. Whether you're looking for a sectional couch, bean bag chair, outdoor furniture, or even just an ottoman, Lovesac has something to fit your needs.

Details

  • Wheelchair accessible entranceAvailable

Location

Lovesac
7979 Pittsford Victor Road, Victor, NY
14564, United States

Hours

Reviews

4.7
239 reviews
5 stars
206
4 stars
16
3 stars
8
2 stars
2
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted the exceptional customer service provided by staff, particularly mentioning employees like Tito, Aaron, and Brittney for their helpfulness and knowledge.

Product Quality

Customers expressed satisfaction with the quality and comfort of the Lovesac products, particularly the Sactionals, noting their versatility and innovative design.

In-Store Experience

Many customers appreciated the relaxed and pressure-free shopping environment, where staff were attentive and allowed them to explore options at their own pace.

Delivery Issues

Some customers reported challenges with delivery and order accuracy, indicating a need for improvement in logistics and communication regarding order fulfillment.
  • MN
    Meemee Nope
    Dec 4, 2025
    2.0
    Rude salesperson. Called me "hun" and told me I had to stand in the store or out of the store while I was waiting for my mom, who he was talking to.
  • PJ
    Priscilla Jackson
    Feb 11, 2025
    5.0
    Me & my boyfriend stopped in here briefly yesterday. I spoke with Aaron (hope I spelled your name right) 🙂 What a wonderful person & sales person he is. I'm SOLD! I'm definitely purchasing a Lovesac in the very near future! The product is pure quality & comfort! They offer a variety of seating options, as well as some really cool add-on options. Go in & check them out & tell Aaron... Priscilla sent ya! (No I DO NOT get a discount!) 🤣 Check them out, guys!
  • SS
    Steve Sandberg
    Oct 29, 2018
    5.0
    Very good experience, everyone there was very professional and honest. I didn't walk in there intending to buy anything but the presentation was very well done.

Frequently Asked Questions About Lovesac

What are the store hours for Lovesac at Eastview Mall?

Lovesac at Eastview Mall is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Does Lovesac offer pickup or delivery services at this location?

Pickup is not offered at Lovesac Eastview Mall, but every order includes free delivery and a risk-free 60-Day Home Trial.